Clinical Services Administrator

Job Description

Clinical Services

Administrator

Job Title : Clinical Services  Administrator

Responsible to:

 Clinical Services Manager

Accountable to:

 Hospice CEO

Salary Range:

  £24,485 to £30,162 (pro -rated) dependant on experience

Department Objectives
Provid ing  excellent administrative and tracking activities whilst resolving barriers
to care , enabling patients to access the right help at the right time
contribut ing  to making the person’s journey as well
possible.

-managed and dignified as

 and

Role within the Team
To provide a high level of administrative support to the Single Point of Access and
the Hospice’s wider clinical services.

To  provide  a  point of contact for new referrals to establish patient concerns,
help ing  with non -clinical questions and signpost
necessary .

ing  to other services where

Key  Tasks and Responsibilities
•

referrals within the Single Point

, carers and families,

online and telephone

To receive incoming
of Access
record all relevant information onto the Hospice’s patient
To  accurately
recording system  in a timely manner in accordance with the processes
within the department
To communicate effectively with patients
professionals to understand the patients’ needs
To work closely with the clinical teams and Voluntary Services Manager to
communicate the needs of patients and their families/carers
To provide information and support for patients whose end
could take many different pathways and may include a wide variety of
conditions
To provide general administrative duties of the Single Point of Access and
in support of the wider clinical services
To support the recording and
To  support  the clinical and non
delivery of service

collection  of data  for  clinical  services.
to  maximise consistent
-clinical teams

 and health

-of -life journey

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To c heck availability of supplies and order as appropriate
creating  purchase orders for planned or ad hoc requests
To c ommunicate and develop working relationships with external service
providers to facilitate the timely treatment of all patients

 including

Other Tasks and Responsibilities
•

 and to escalate any concerns where this

To w ork with colleagues to identify gaps or areas of development in own
role or across the organisation, sharing ideas that will enhance the
organisation’s profile and improve patient and carer services.
To e nsure on -going focus on improving wellbeing through linking with
service providers and understand healthy lifestyle services and support
available
To e nsure computer records are maintained in accordance with all
relevant policies and procedures
may not be the case
To d emonstrate a calm organised manner and manage own workload to
ensure that a smooth and professional service is maintained
To p articipate in multidisciplinary team discussions, if required and where
appropriate, to ensure patients and carers have access to the right care at
the right time from the right service
To contribute to the achievement of service outcomes against service
KPI’s and own individual performance measures
To contribute to the p rovi sion of  a service that meets contractual
requirements as well as a high level of organisational quality standards.
To a ct as an ambassador for Blythe House Hospice, promoting its services.
To  ensure that  the  working environment continues to be a safe, secure,
healthy and fulfilling place to work
To  work in line with Health & Safety Policy to ensure not only their own
health and safety, but that of others too
To e nsure familiarity with risk issues pertaining to confidentiality of
participant and research related documentation (Data protection Act, 1994,
Caldicott 1999, GDPR Regulation 2018)
To e nsure safeguarding polices and principals are adhered to.

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Care Navigator JD_P

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Person Specification

The criteria below reflect the realistic requirements in terms of skills, abilities, qualifications
and personal attributes necessary for effective performance in this post.

Desirable

✓  Experience of working with
primary or secondary
health/social care services

✓  Experience of signposting services

for individuals

✓  Experience of working in a hospice

environment

✓  Experience of pathway navigation
in a health/social care system
✓  Customer Service qualification
✓  Knowledge of health and social
care system and the application
of wellbeing and prevention
✓  Knowledge  of using  clinical
systems e.g.  SystmOne

✓  Use of  data bases

 to produce

reports

Qualifications/
Experience

Essential
✓  Minimum SVQ/NVQ Level 3
✓  Experience of working in a busy

environment

✓  Experience of  managing emotionally
sensitive or distressing telephone calls
where confidentiality and sensitivity are
vital

Skills and
Knowledge

✓  Ability to facilitate and support people with

complex needs

✓  Excellent oral and written communication

Personal

skills

✓  Maintain high standards of record keeping
✓  Good planning  and organisation
skills
✓  High level of IT skills including

use of

Microsoft software and to be able to
process information electronically

✓  Knowledge of data protection,

confidentiality and safeguarding
procedures

✓  Work to agreed targets
✓  Ability to facilitate, engage, motivate and

support clients and their carers

✓  Ability to support and empower clients to

make their own decisions
✓  High level of attention to detail
✓  Ability to remain calm
✓  Flexible approach in coping with varying

demands of the role

✓  Ability to work
a team

independently  or as part of

Other

✓  Full current driving licence with ability and

willingness to use own vehicle

✓  Commitment to the work and values of

Blythe House Hospice

Care Navigator JD_P

S  02/2026