Clinical Manager

Full Job Description

Job Title: Clinical Manager
Reports to: Trust Director
Location: Kites Corner, Gloucester

Position Summary

As Clinical Manager you will:

• Lead on the operational management of the respite provision in accordance with regulatory CQC standards and the James Hopkins Trust’s Vision, Mission and Values.
• Manage the Nursing Team ensuring positive relationships are developed and maintained with each other and the wider Charity team
• Ensure compliance and develop all relevant clinical, governance and regulatory systems and policies
• Work closely with our local health and care service providers including with NHS Gloucestershire Integrated Care Board who directly commission our services
• Provide an environment of continuous quality improvement
• Attend relevant training and cascade as appropriate

Skills we require our Clinical Manager to possess:

• Have full NMC registration with appropriate nursing qualifications
• Previous clinical leadership experience
• Educated to degree or equivalent level of experience
• Professional knowledge of CQC requirement
• Be a Registered Manager with the Care Quality Commission or willingness to become one
• Good understanding of clinical governance
• Lead by example style to encourage a value driven culture that brings the best out of everyone
• Proactive and solution orientated approach to changing situations in a clinical environment
• Engaging communication skills and a friendly demeanour to successfully connect with a diverse team and patients
• Self-motivated and can work either independently or as a team player
• A caring, empathetic and resilient person with excellent interpersonal skills
• UK Driving licence

Key Responsibilities and Accountabilities:

Strategic

Working under the direction of the Trust Director, alongside the Registered Manager to:

• Be involved at county level in the development of respite care across all domains.
• Promote the Trust within the local provision of the Integrated Care Board.
• Revise and develop policies, procedures, and guidelines pertinent to the safe provision of all clinical services.
• Deputise for the Trust Director as required.
• Develop own comprehensive knowledge of the Care Quality Commission legislation as required in the context of charities registration.
• Work in partnership with the Registered Manager on the development of our clinical services fostering a collaborative and positive work environment.
• Monitor the Key Performance Indicators monthly and action any points as necessary.
• Work with the Trust Director, as a member of the Trust Senior Management Team, to drive the implementation of our strategy and objectives and contribute to the continuous improvement of our scope and reach of our services for users.

Respite provision

• Have overall responsibility for the daytime and overnight respite allocations for children and families which can include managing specific requests.
• Deliver a family centred service and maintain high standards of the facilities within the areas relevant to the nursing department.
• Ensure there are always appropriate levels of staff with the correct skill mix for every respite session.
• Manage the referral process so families and children referred to James Hopkins Trust receive an outstanding and equitable service within the respite policy.
• Oversee and have overall responsibility of the management of the nursing team to ensure they are continuously implementing and applying high standards of individualised care.
• Act as an infection prevention and control champion by promoting good practice and providing advice and support to colleagues within the workplace. Devise, embed and monitor the use of local policies, guidelines and procedures regarding infection control.
• Provide advice and make sure risk assessments are appropriately undertaken to ensure safety of children, staff and visitors at Kites Corner and when out in the community.
• Liaise with the Trust Director and attend the Board of Trustees meeting to report on the Nursing Department’s performance and outcomes of KPI’s in line with our five year business strategy.
• To attend, chair and participate in relevant staff/team meetings internally and other multi-disciplinary meetings relating to the care of children and families known to James Hopkins Trust.
• Support, encourage and participate in the planning and organisation of social events for the families and children that James Hopkins Trust supports so magic memories can be made.
• To promote a positive image of James Hopkins Trust and participate, as required, in external teaching or promotional sessions
• Provide reports and statistical analyses that may be required by the Trust Director and trustees. Ensure the collection, analysis and reporting, as appropriate, of clinical and therapeutic data.
• Set clear objectives, in line with JHT’s Board of Trustee’s and Trust Director, agree personal development plans and undertake regular 1:1s and appraisals with the Senior Nursing Team. Ensure that all nursing team members have clear objectives and receive effective annual appraisals. Work with the Trust Director to tackle unsatisfactory performance when required.
• Ensure that clinical staff teams are aware of and observe safety rules, fire procedures and drills, internal security and incident procedures.

Managerial

• Member of Trust Senior Management Team.
• Member of any Working Group that is created to achieve development and progression of the Trust.
• Provide the necessary support, motivation, and professional line management (direct and indirect) to all the Clinical staff to maintain continuous high standards of skilled care and continuous professional development through evidence-based practice.
• Be involved in the recruitment and selection, training, and development of staff.
• Participate, where required, in local and national initiatives and developments in the hospice care field.
• Nurture a positive and supportive culture and environment where people feel motivated and supported to achieve the strategic aims.
• Ensure compliments, concerns and complaints are managed in line with the organisation’s policy including making the most of opportunities to share learning.

Education and Training

• Provide guidance and assistance to actively support the use of hospice care initiatives by raising awareness among clinical staff about the needs of children, their families and carers.
• Attend internal and external clinical meetings and conferences, where necessary to support the Registered Manager.
• Accept and seek supervision and support from line manager on a regular basis and participate in the Trust’s appraisal system.
• Keep abreast of current research and best practice.
• Undertake the training needs analysis, ensuring role profiles are up to date, checking compliance and sourcing of external training as identified by services as needed.
• Monitor and manage training compliance.

Research and Audit

• To ensure clinical practice is evidence based and reflects good practice.
• To lead in the setting and monitoring of standards to ensure the delivery of evidence based high quality care, recording and reporting findings including corrective action where required.
• Propose and deliver actions required to improve the quality of the services provided.
• To lead the clinical governance agenda across the Trust, including ensuring that the Care Quality Commission (CQC) standards of care are met and lead on the collation of evidence for CQC assessment documentation.
• Oversee the monthly auditing of Clinical Service and implement actions from this.

Professional

• To maintain confidentiality of families, staff, volunteers, and other hospice business at all times in line with GDPR guidelines.
• Abide by the Trust’s Code of Conduct.
• To attend network/multidisciplinary team meetings as requested, to represent hospice services and disseminate and cascade information.

Management of Resources

• Practice within the constraints of budgetary limitations and available resources and be flexible as needed to ‘get the job done’.
• Take responsibility for the provision, security, maintenance, and care of all clinical equipment.

Lead by example and be an inspiring role model for others, building trust and living by our Vision, Mission & Values; always keeping children at the heart of what we do.

James Hopkins Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Due to the nature of the role an enhanced DBS will be required.

We are dedicated to creating an inclusive environment for all employees. We celebrate diversity and actively encourage applications from anyone who is suitably qualified.

If you are interested in this role and would like to be part of our team, please contact Ann Price, Trust Director by telephoning 01452 612216 or emailing HR@jameshopkinstrust.org.uk.

Completed applications should be submitted to HR@jameshopkinstrust.org.uk no later than midday Friday 12th December 2025.