Client & Studio Operations Manager

Job Description - Client & Studio Operations
Manager

GET IN FOCUS MEDIA

About the Role

We’re looking for a Client & Studio Operations Manager to join our high-performance marketing studio
at Get In Focus Media. This role is the operational heartbeat of our digital delivery - owning client
relationships and managing the workflow of campaigns through the studio across multiple client
brands, including major wellness and fitness partners.

You’ll work across our Studio - including Creative, Performance, Digital, and Socials - to turn client
briefs into high-impact campaigns that perform.

This is a role for someone who loves managing clients, coordinating moving parts, and project
managing delivery inside a fast-paced marketing studio environment.

Key Responsibilities

1. Client Relationship & Brief Ownership

●  Act as the day-to-day operational lead across allocated client accounts.
●  Own the intake, clarification, and structuring of all briefs before work enters the studio.
●  Onboard new clients into our working model, tools, and expectations.
●  Manage client communications around timelines, scope, and delivery updates.
●  Resolve day-to-day challenges, scope adjustments, and delivery queries.
●  Protect the studio from disruption by filtering and structuring incoming requests.
●  Ensure every project has:

○  Clear objectives
○  Defined deliverables
○  Owners
○  Deadlines
○  Commercial parameters

2. Studio Workflow & Project Management

●  Own the movement of work through the studio.
●  Ensure briefs are complete and clear before creative or digital teams begin.
●  Track deadlines, dependencies, and milestones across all live projects.
●  Monitor studio capacity and workload balance.
●  Flag bottlenecks, risks, and delivery pinch points early.
●  Ensure delivery feels predictable rather than reactive.
●  Maintain a clear view of:

○  What’s live
○  What’s in progress
○  What’s upcoming
○  What’s blocked

3. Systems, Tools & Operational Structure

●  Own and maintain workflow tools (Trello, Basecamp, spreadsheets, or equivalent).
●  Keep boards structured, clean, and aligned to real delivery needs.
●
●
●  Ensure tools are adopted consistently across the team.
●  Support scale by building systems that reduce chaos.

Improve brief templates and workflow processes over time.
Identify inefficiencies and propose smarter ways of working.

4. Commercial Oversight & Account Health

Identify over-servicing risks early.

●  Monitor scope vs delivery across accounts.
●
●  Support maintaining account profitability.
●  Flag where client expectations need resetting.
●  Balance concessions with appropriate clawbacks.
●  Work closely with Performance and Account leads to ensure commercial sustainability.

5. Cross-Functional Collaboration

●  Work closely with:

●  Studio Creative Team (brand, design, digital, video, social)
●  Performance & Analytics
●  Client Managers
●  External partners

●  Act as the operational stabiliser between teams.
●  Ensure creative, performance, and production work flows smoothly without friction.
●  Contribute structured updates into weekly Ops meetings.
●  Provide visibility on capacity, risk, and resource needs.
●  Where required, pick up design tools to support delivery of studio outputs.
●  Studio team admin (holidays, 1:1s, PDRs, Priorities against workflow)

Experience & Skills Required

Essential

●  3+ years in an agency, studio, or marketing operations environment.
●  Strong project management experience across multiple clients.
●  Experience using workflow tools (Trello, Asana, Basecamp, Monday, or similar).
●  Confident managing client conversations around scope, timing, and expectations.
●  Highly organised with strong prioritisation skills.
●  Comfortable working in fast-moving, multi-project environments.
●  Strong written and verbal communication skills.
●  Commercial awareness and understanding of margin sensitivity.

Desirable

●  Experience in wellness, fitness, or membership-based businesses.
●  Understanding of creative and performance workflows.
●  Familiarity with campaign planning and reporting rythms.
●  Experience refining or implementing operational systems.

Success in This Role Looks Like

●  Clients feel informed, supported, and confident.
●  Studio team receives clear, structured briefs.
●  On-time delivery improves across accounts.
●  Workflow tools are organised and consistently used.
●  Capacity is balanced and predictable.
●  Fewer last-minute urgent requests.
●  Bottlenecks are identified before they become problems.
●  Accounts remain commercially healthy.
●  The studio feels calmer, clearer, and more focused.

KPIs & Measures of Success

Workflow & Delivery

●  95%+ on-time delivery across all active projects
●  100% of work entering the studio with a validated brief
●  Measurable reduction in reactive or “urgent” requests month-on-month

Capacity & Operations

●  Live fortnightly sprint view of studio capacity maintained and shared
●  Delivery risks flagged a minimum of 1 week before deadline exposure
●  No sustained overload across team beyond agreed capacity thresholds

Client Experience

●  All active accounts operating on structured status rhythm (weekly / fortnightly)
●  Scope changes formally documented before impacting delivery
●  Positive client feedback on clarity, responsiveness, and organisation

Commercial Health

●  No untracked over-servicing
●  Early identification of margin risk across accounts
●  Delivery aligned to agreed scope unless formally varied

Working Style

●  Calm, structured, proactive.
●  Comfortable pushing back when necessary.
●  Protects team focus.
●  Relationship-led but commercially aware.
●  Detail-oriented without losing sight of the bigger picture.
●  Thrives in high-output, multi-client environments.

What You’ll Be Doing

This isn’t a theoretical job. Here are the kinds of things you’ll actually be managing and improving
day-to-day:

●
●

Structuring and refining client briefs before they enter the studio.
Running internal priority check-ins to align on daily and weekly delivery.

●
●
●
●
●
●
●
●

Managing multiple clients' requirements simultaneously without chaos.
Balancing creative ambition with realistic timelines.
Supporting gym and wellness clients with structured marketing calendars.
Resolving scope creep while maintaining strong client relationships.
Monitoring delivery timelines and flagging risks early.
Improving workflow tools to reduce friction.
Supporting leadership with visibility on capacity and operational gaps.
Admin management of the Studio team