Client Adviser

Position type: Client Adviser

Salary: £31,180 - £37,238 (pay award pending)

Location: Cowdenbeath Citizens Advice Bureau

Number of Hours: 35 hours per week

Contract Length: Fixed term until 31st March 2027

Citizens Advice and Rights Fife (CARF) is Fife’s leading independent advice organisation providing holistic advice and support to local people for over 25 years. Our service is as important as ever and the organisation is keen to further develop links with our local communities, providing the support we are renowned for in locations familiar to our clients.

As a Client Adviser, you will provide advice to clients on a range of topics, supporting them to understand their options and take action to resolve their issues. You will manage your own caseload, ensure accurate case recording and work in line with CARF’s policies, procedures and quality standards.

You will be expected to keep your skills, knowledge and experience up to date across key areas of advice to ensure clients receive the highest possible standard of service.

The successful candidate will be able to work independently while also contributing positively to the wider team and supporting CARF’s vision and values.

Please download the application pack here or for an informal discussion contact Connie Pilkington, Service Delivery Manager on 01592 803319 or at connie.pilkington@carfonline.org.uk

We are committed to Equal Opportunities and applications are welcome from all communities.

The closing date for applications is 12noon on Friday 6th February 2026 with interviews scheduled to take place Monday 16th and Tuesday 17th February 2026.