Cleaning Operative

NEWHAM COMMUNITY RENEWAL PROGRAMME LTD

JOB DESCRIPTION

Department:

 Housing and Central Services

Job title:

Cleaning Operative

Working Hours:          25 hours per week

Rate of pay:

£14.35 per hour, rising to £14.85 from May 2026

Reports to:

Housing Manager and Centre Manager

Location:

Primarily our supported housing services at 308 Barking Road, E13 8BJ (15
hours per week) and St George’s Avenue, E7 8HR (10 hours per week), with
occasional cleaning at our Head Office, 395 High Street North, E12 6PG.

About the Renewal Programme
The Renewal Programme is a well-established and respected local charity based in the London
Borough of Newham. We support those who are facing multiple challenges – they might be a carer,
migrant or refugee without access to public funds, suffering with homelessness, experiencing
poverty, or unable to communicate in English. We empower people to reach their full potential
through offering advocacy, education, temporary accommodation and a wide range of positive
activities. We support over 3000 people a year and have been working with Newham communities
for over 50 years.

Our vision
Our vision is of vibrant and integrated Newham communities where everyone has access to suitable
jobs, homes, health and education.

Our mission
Our mission is to stand alongside those who struggle by inspiring hope and offering opportunities
for connection, growth and progress.

Our values
DIGNITY  - Treating everyone with kindness and respect.
INCLUSION  - A community where everyone belongs.
COLLABORATION  - Working together to achieve more.
EMPOWERMENT  - Co-creating opportunities for positive change.

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NEWHAM COMMUNITY RENEWAL PROGRAMME LTD

Job Purpose

Our supported housing provides safe, dignified accommodation for people at critical
transition points in their lives. Clean, well-maintained homes are central to that mission. You
will play a vital role in creating safe, welcoming and well-maintained homes for vulnerable
adults. Your work directly supports residents to live with dignity and prepares properties to
be ready for new tenants moving forward with their lives. How we care for our spaces
reflects how we care for people.

Key Responsibilities

• Clean communal kitchens, bathrooms, corridors, offices and shared spaces to a high standard

• Deep-clean vacant rooms and flats ready for re-letting

• Remove and dispose of waste and rubbish safely, including transporting to bin stores

• Carry out descaling of bathrooms and kitchens as required

• Clean internal communal windows, entrance doors and lifts (ground level and accessible
floors)

• Maintain external communal areas, including litter picking and basic jet washing when
required

• Identify and report damage, hazards, hygiene concerns or maintenance issues promptly

• Support housing staff during void turnarounds to ensure timely re-occupation

• Respond appropriately to reasonable requests from residents, in line with guidance from
managers

 General Requirements

• Carry out all duties in line with The Renewal Programme’s policies and procedures, including
Equal Opportunities, Health & Safety, Confidentiality, GDPR, Complaints, and Safeguarding
Vulnerable Adults.

• Attend team meetings and training sessions as required, and actively engage with learning
relevant to the role.

• Maintain appropriate professional boundaries and confidentiality at all times.

• Undertake any other duties appropriate to the role as required to support the effective
running of the service.

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NEWHAM COMMUNITY RENEWAL PROGRAMME LTD

Person Specification

Essential

•  Experience of cleaning in a business, commercial or residential setting
•  Reliable, punctual and trustworthy
•  Good attention to detail and pride in maintaining high standards
•  Able to work independently and manage own workload
•  Comfortable working in a supported housing environment with vulnerable adults
•  Physically able to carry out cleaning duties, including lifting and waste removal
•  Willingness to work safely and follow health & safety procedures, including use of

cleaning chemicals and PPE (training provided)

•  Respectful, calm and professional in approach, with an understanding of appropriate

boundaries when working around vulnerable adults

•  Able to work across the identified sites and adjust tasks as required within agreed

hours

Desirable

•  Experience cleaning in residential, supported housing or similar settings
•  Previous experience or basic knowledge of COSHH or bio-hazard cleaning
•  Experience working around vulnerable adults in any capacity
•  Positive and adaptable approach to change within the service

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