Claims Handler

Job Description

About the Trust 

We're one of the UK’s biggest charities and we care for 2,000 miles of canals, rivers, docks and reservoirs because we believe life is better by water. We're looking for people who support our cause and want to make a difference for future generations. Could this be you?  

Along with our waterways we also manage museums, archives and the country's third largest collection of historic buildings, as well as the nature and wildlife that calls our canals home. All of this enables us to provide wellbeing opportunities for millions of people each year.

Join Our Team: Claims Handler

 

We’re excited to welcome a new Claims Handler to join our Legal Team.

Navigate your future and lock in your career as we keep our canals open and alive.

Working Hours & Location  

This role follows 37 hours, Monday to Friday working pattern. The vacancy will be offered on a remote working basis, with a requirement to attend our main hub spaces as and when required.

Role Overview

This role supports the effective and timely handling of Public Liability, Employers’ Liability and Property Damage claims across the Trust. Working under supervision, the Claims Handler will manage the day‑to‑day progression of claims, ensuring all matters are accurately recorded, updated and handled in line with agreed processes and governance requirements.

The role holder will gather information, prepare documentation, maintain clear and complete case files, and liaise with internal colleagues and external partners such as solicitors and loss adjusters.

Key Accountabilities:

• Day-to-day conduct of Public Liability, Employers’ Liability, Property Damage and Recovery claims in line with agreed governance and sign-off arrangements under supervision.
• Assist the Legal Business Performance & Claims Manager with claims process, procedure and workflow.
• Progress claims by gathering information, preparing documentation and liaising with relevant internal and external parties.
• Draft all relevant documentation and correspondence relating to progression of claims matters.
• Create and maintain files for each claim, ensuring records are complete, accurate and up to date throughout the lifecycle of the matter.
• Update claims databases and systems with key information, including reserves, status changes, outcomes and closure details, in line with agreed data standards.
• Liaise with internal colleagues across the Trust to obtain information required to progress claims, and with external loss adjusters, solicitors and service providers as appropriate.
• Respond to routine claims-related enquiries in a timely, professional and proportionate manner.
• Work in accordance with established claims processes, systems and reporting requirements, escalating issues, risks or improvement opportunities as directed.
• Follow agreed claims handling processes consistently and highlight delays, data issues or process gaps to support effective claims management.

About you

You’ll bring experience from an administrative, legal, insurance or claims‑related role, along with a basic understanding of the litigation process. You’re confident working with data, maintaining accurate records and staying organised when managing multiple priorities. You have strong written and verbal communication skills, and comfortable following established processes while being proactive in asking questions and escalating issues when something doesn’t look right. Above all, you’re keen to learn, supportive of good governance, and motivated to contribute to an efficient and professional claims handling service.

Skills & Qualifications

• Experience in an administrative, legal, insurance or claims-related role.

• Knowledge of basic litigation process.

• Ability to work accurately with data and maintain detailed records.

• Good organisational skills, with the ability to manage competing priorities.

• Clear written and verbal communication skills.

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

Contact & Application

If you have any questions, feel free to reach out to us at CRT.recruitment@canalrivertrust.org.uk.  We encourage early applications as we may close the vacancy once we receive enough suitable candidates.

What We Offer

We offer an annual salary of £29,582. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits. For a full breakdown of our benefits, check out our brochure here: EVP - 1.

Learn more: https://canalrivertrust.org.uk/about-us/work-for-us/our-benefits 

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Our values

We care passionately for our waterways, and as importantly, for those who look after and use them. We are committed to building a diverse and inclusive workforce where everyone can thrive. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.

All of our jobs can be considered on a part time, flexible or job share basis.

We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role. You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.

At Canal & River Trust, we are committed to fair, transparent, and ethical recruitment practices. As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers. 

Navigate your future and lock in your career as we keep our canals open and alive.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us

Job Details

• Pay Type
• Salary

• Hiring Min Rate
• 29,582 GBP

• Hiring Max Rate
• 29,582 GBP