CLA Education Caseworker at Citizens Advice Gateshead

Permanent

Employment

Full or Part time

Gateshead

£28,182 to 33,323 Per Annum

Salary Scale

Tyne and Wear

Project Support

Are you ready to make a real impact for children, young people, and families? Join our CLA Education team and help people understand their rights, tackle barriers, and fight for fair outcomes.

What you'll be doing

• Provide expert advice and support through our national CLA telephone service
• Help clients navigate SEN decisions, EHCPs and tribunal processes
• Deliver high‑quality casework that truly changes lives
• Spot emerging issues and help us influence system‑wide change
• Work with a passionate, values‑driven team committed to justice and equality

We’ll give you full training in education law, legal aid processes, tribunal work and our internal systems — so you’re set up to succeed.

What we’re looking for

• Recent experience delivering advice to clients
• A structured, methodical approach to casework
• Strong communication skills — especially conveying complex information clearly
• A passion for fairness, inclusion, and empowering those who need it most

Knowledge and experience of SEN law is essential.

What you need to know

• Hours are negotiable
• The services operates between 9.00am to 6.00pm and cover will be arranged on a rota basis.
• Remote working will be considered

Why choose to work for us?

We're looking for a talented people to help us achieve our vision of a fair society for all, with lives well-lived. We're committed to putting clients' needs first through our core values and culture by standing up against injustices, driving innovation and change, and taking ownership of actions, all aimed at creating a tangible and positive impact on people's lives.

Being your whole self in the workplace

Learning and Development - through our Brilliance programme you will access training, workshops and coaching to develop your skills and knowledge both within and beyond your job role, so you can be your best self at work and in all aspects of your life.

The important stuff

As a forward-thinking organisation our colleagues enjoy the benefits of the 4-day week initiative*. Subject to successfully completing probation. We are looking at new ways of working to deliver a positive impact on our clients and colleagues. Our teams are motivated to maintain productivity measures and are enjoying the extra flexibility.

22 days plus bank holidays, rising after 2 years’ service *pro rated

Health & well-being of our colleagues is our priority. We have achieved Gold status ‘Better Health at Work Award’.

You can join to our Employee Assistance scheme giving you access to free Health advice, counselling services and legal guidance.

Applying for a new job can be daunting so if you would like to chat to someone to find out more, please get in touch we would love to hear from you!

Job Types: Full-time, Part-time, Permanent

Work Location: In person