Citizens Advice on Prescription Liverpool (APP) Adviser

Apply before 10am on 3 August 2026.

Job summary

Salary

£28,300

Location

Liverpool

Workplace

Hybrid working

Contract

Permanent

Hours per week

35

How to apply

You can check for more information and how to apply.

About the role

Main Responsibilities

· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities.

· Use the Citizens Advice Adviser Net website to find, interpret and communicate the relevant information.

· Research and explore options and implications so that clients can make informed decisions.

· Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

· Negotiate with third parties such as statutory and non-statutory bodies as appropriate.

· Assist in the completion of benefit applications

· Refer internally or to other specialist services as appropriate, including but not limited to welfare, debt, housing and link work support services

· Ensure that all work conforms to the organisations’ office manual and the Citizens Advice quality standard and any other funding requirements, as appropriate.

· Ensure that work reflects and supports the Citizens Advice Service’s equality and diversity strategy.

· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Social policy

· Assist with social policy work by providing information about clients' circumstances through the appropriate channel.

· Alert clients to social policy options.

Professional development

· Keep up to date with legislation, policies and procedures and undertake appropriate training.

· Read relevant publications.

· Attend relevant internal and external meetings as agreed with the line manager.

· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Other duties and responsibilities

· Complete the required training to comply with quality assurance processes.

· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

· Demonstrate commitment to the aims and policies of the Citizens Advice service.

· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.