Church and Supporter Connection Officer

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Salary listed is starting salary with potential for increase after review. The working pattern is hybrid, with 40-60 percent of the week worked in our Bradford support hub. Additionally evening work is required 1 or 2 days per week until 8 pm, to be taken back later in the work week.

Job Description

Context:

The Church & Supporter Engagement department aims to care, connect and inspire individuals and churches through engaging events, supporter appreciation, inspiring phone calls, and insightful data work. We support and drive projects from the wider Fundraising and Communications division because we are passionate that individuals give or keep on giving and that churches are compelled to partner with CAP. The Church & Supporter Engagement Operations department is made up of the Church & Supporter Events team, Church & Supporter Care team, Church & Supporter Connection team, and Supporter Insight & Data team.

Purpose:

The Church & Supporter Connection team deals with an exciting array of phone projects from the wider Fundraising and Communications division. They conduct primarily outbound telephone communications with a wide range of individuals and churches, inspiring them to engage financially, practically and spiritually with the work of CAP.

Passion:

The Church & Supporter Connection team is an outward focused team of passionate communicators who love to listen, engage and inspire existing and potential supporters. They connect with individuals and churches over the phone and in turn encourage and inspire them to connect with CAP further. The Church & Supporter Connection team seeks to represent CAP and our Christ Centered values to our supporters in a way which helps them to feel both appreciated and connected. Whether we are encouraging regular financial giving, inviting people to events, or thanking a brilliant supporter, our Church & Supporter Connection team are passionate about communicating CAP¿s vision and mission in creative ways on the phone.

Responsibilities

Accountabilities:

• Be the first line of contact and connection for potential and incoming supporters and churches who wish to be involved in CAPs work.
• To connect via telephone and email with individuals who have already expressed an interest in a particular area of potential partnership to nurture their enthusiasm and secure their involvement.
• To contact, via telephone, individuals and churches not currently connected with CAP with the aim of generating new interest, partnerships and securing financial support.
• To contact existing supporters in order to encourage and book them onto our Fundraising and marketing events.
• To lead specific calling projects within the team, ensuring targets are met.

Measurable outputs:

• Achieve target number of calls and conversions for sales on call projects. (E.g. Number of event confirmations, donations, consents, church speaker requests).
• Achieve the agreed number of calls made as a team per calling project.
• Achieving 90% service level on incoming calls.
• Meeting team and individual project targets.

Culture

Working at CAP is more than a job; it’s a commitment to a community and movement. We believe that a healthy culture is the fuel for our mission. This means we prioritise spiritual rhythms in our week—including dedicated time for morning prayer, worship, and team huddles. We are a 'joy-filled' office, which means we celebrate every win, from a client becoming debt-free to a colleague’s personal milestone. We expect our team to be 'all in'—not just in their tasks, but in contributing to a supportive, laughter-filled, and prayerful environment.

CAP is a mission-driven, fast-paced, and deeply relational environment. You will find a culture that prioritises:

• Spiritual Rhythms: We start our days with prayer and worship, staying connected to our 'Why.'

• Celebration: We are 'Debt-Free' obsessed. We ring bells, share stories, and celebrate transformation.

• Collaborative Bravery: We tackle big problems (like UK poverty) by working across teams and daring to try new things.

Inclusive Belonging: We want you to bring your whole self to work, knowing you are valued for who God made you to be.

Other responsibilities include:

• Being willing to pray with staff and fully engaged with our Christ-centered culture.
• Encouraging friends, family and other contacts to support the charity through the Life Changer programme and other fundraising initiatives.
• Attending annual CAP staff conferences.
• Completing all compulsory CAP training within given timescales.

This role falls within the scope of the FCA's conduct rules, and you will be provided with training as to how these apply to the role. It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Skills required

• A salesperson who is confident leading the conversation and closing the deal, over the telephone
• A passionate and upbeat person
• An influencer who loves inspiring people
• Ability to inspire and win people over
• Organised and driven to reach targets quickly and efficiently
• A confident and passionate communicator
• A calm, confident telephone manner that inspires confidence in others
• Ability to work accurately and pay attention to detail
• Able to prioritise time, tasks and attention effectively in a pressurised environment
• Excellent administration skills

Experience

• Experience in driving and delivering results over the phone

• Experience of telephone work including complaint handling.

• Experience of having to meet deadlines or targets

• Experience of having to work using your own initiative

• Experience of working well in a team environment

• Administrative experience

• Record-keeping experience.

• Experience of telephone-based customer service.

Christian commitment:

• The candidate must be able to verbally assent to and practically demonstrate Christians Against Poverty¿s Statement of Faith and Core Values.
• The candidate must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP¿s Statement of Faith

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes:

• A responsibility to ensure a safe environment in which CAP services can be delivered.
• Identifying children and adults where there may be safeguarding concerns.
• Following the CAP Safeguarding policy in addressing any concerns appropriately.
• A responsibility to ensure a safe environment in which CAP services can be delivered.
• Identifying children and adults where there may be safeguarding concerns.

Educational requirements

• Desirable: GCSE Maths and English