Provide advice, support and information to families visiting the prison
Support the running of the visitor centre, ensuring we offer a warm, welcoming and non-judgemental environment
Help to plan and run activities for children and families, including play sessions and fun days
Respond to questions and enquiries in a professional and trauma-informed manner
Work with other members of the team to ensure everything we do is safe, accessible and meets the requirements of prison policies and procedures.

You will receive full training and support, with regular supervision and team meetings.

Working arrangements: The role is based at the visitor centre at HMP Isle of Wight. You will work at the centre, and once you are fully trained, within the prison itself. As this is a secure environment, you will need to meet the requirements of Barnardo's recruitment and also prison recruitment vetting checks. This role is offered on an as and when basis, and hours will be offered as they become available.

Due to the nature of the role and the environment you will be working in, please read the Additional Information Sheet provided alongside the Job Description carefully. We welcome questions and are happy to discuss the role prior to application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible

We appreciate our colleagues' dedication and their commitment to delivering excellence in the vital work we do, driven by their passion and commitment to Barnardo's   values.

We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.

We are committed to a rounded colleague experience with an approach to both pay and rewards that are fair, attractive, and progressive. This is in support of our strategic ambition to ensure Barnardo's is a place everyone can belong, grow and thrive.

The salary range advertised is in line with our pay principles, for consistency and fairness while recognising the skills and experience applicants bring to the role. Appointing salaries can be discussed further at appointment stage; we do seek to appoint within this range always exercising responsible stewardship.

Workplace Offer: What it means for you

Our hybrid working initiative is based on trust, flexibility and empowerment. We understand our workplace offer means different things to different people, and we encourage those conversations. This may mean working at one of our stores, services, working at home, in the community, at one of our Collaboration Hubs or depending on the role any combination of these. Please read through the advert carefully to understand the remits of hybrid working that will be specific to the role.

Barnardo's require colleagues to be UK residents, based in the UK and to complete their roles from within the UK (with the exception of colleagues providing Barnardo's services in Jersey and colleagues who live in the Republic of Ireland providing services in Northern Ireland)

Annual Leave entitlement for full-time colleagues is 26 days per annum, increasing to 27 days per annum, after 3 years Barnardo's service, 29 days per annum, after 5 years Barnardo's service and 30 days per annum, after 7 years Barnardo's service. Those working less than full time are entitled to the same level of holiday pro rata
The ability to buy up to another 5 days annual leave via our Buy Your Leave scheme
Service related sick pay from day 1
Cycle2work scheme
Interest free season ticket loans
20% discount at Barnardo's stores
Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc
Free access to round the clock employee assistance program for advice and support
Access to Barnardo's Learning and Development offer

*T&C's apply based on contract

We are committed to being an inclusive employer and cultivating a culture where everyone can belong and thrive through inclusion and connectivity. We want our workforce to be reflective of the communities we work with, and for equality, diversity and inclusion to be embedded in everything we do. We are a Disability Confident Leader, are progressing our ambition to be an anti-racist organisation with Anti-Racism Commitments and actions in place and have networks for colleagues who are disabled, LGBT+, Black and Minoritised Ethnic and Women. We particularly encourage applications from Black and Minoritised Ethnic and/or disabled candidates who are currently underrepresented in our workforce. For disabled applicants, we offer reasonable adjustments throughout the recruitment process.

Reference number:23595
Job Title:Child and Family Support Worker
Location:Isle of Wight - Visiting Centre
Contract type:As & When
Hours:0
Salary:£13.52 per hour
Closing Date:30 August 2026
Interview Date:To be confirmed

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