Catering, Retail & Events Assistant

Role Description

This is a flexible role of which the main purpose is to ensure the smooth running of all sectors of the
department which covers catering, retail and events, whilst providing outstanding customer service to our
visitors.

Hours: Variable hours; must be willing to work weekends when required

Wage: National minimum wage

Benefits:

•
Free zoo entrance for immediate family
•
Free access to other BIAZA zoos
•  Discounts in restaurant and shop
•
•

Free parking
Enhanced sick absence, maternity, paternity and adoption leave.

Opportunities: Opportunities to develop and progress skills within a specific area of the department.

Main tasks

−  Work flexibly across a variety of roles within the department
−  Deliver safe, hygienic, efficient, and accurate food and beverage service
−  Prepare and present food to a high standard, following food hygiene regulations
−  Process cash and card transactions in line with company policies
−  Provide excellent customer service while following guidance from managers and supervisors
−  Answer customer queries or direct them to the appropriate team member
−  Clear tables, run food, and ensure restaurant areas remain clean and welcoming
−  Clean all department areas, including toilets
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−  Undertake any other reasonable duties to support the organisation

Support events such as conferences, weddings, and parties as required

Employment criteria

Strong communication and interpersonal skills

Essential requirements:
−  Availability to work weekends and evenings as required
−  Experience in food and beverage or catering environment
−  Excellent customer service skills
−
−  Ability to work effectively both independently and as part of a team
−  Experience using EPOS systems or willingness to learn
−  Good time management skills
−  Ability to maintain high standards of presentation, attitude, and work ethic
−  Ability to remain calm under pressure

Desirable:
−
Food Hygiene certificate.
−  Own transport to get to site.