Casual Porter
Porter’s Lodge
Full-time
Listed today
Job Description Job title: Department: Outline: Reporting to: Reporting to the post holder: Hours: Salary Band: Casual Porter Porter’s Lodge Providing ad hoc support to the team of Porters Head Porter None A variety of shifts across days, evenings, and nights. Band 8 Main duties and responsibilities: 1. Reception duties. All visitors and students report to the Porters’ Lodge. It is the focal point for visitors who will check in and out at the Porters’ Lodge. Students and Staff arriving for room keys and signing in or out. Porters are expected to react appropriately and always with courtesy and patience. 2. Teamwork. The Porters’ Lodge is a central hub of information and activity. Questions relating to accommodation, housekeeping, catering, conferences, and maintenance emergencies will often be put to the Porter. Therefore, it is essential that good teamwork exists between the Lodge and other departments within the College when passing on the correct information. The College is a busy place, and Porters should be able to work effectively under periods of pressure. 3. Security. The duty Porter has responsibility for the security of the College premises and adjacent properties. Keys and security codes are under the control of the Lodge. Break-ins, fire alarms, lost property, disturbances, intruders, and car parking all require a primary response from the Porters. The Lodge operates the Chubb door Access System and the monitoring of CCTV equipment. The Lodge process replacement cards with the University Card Office. 4. Till. Take card sales using a PDQ machine over telephone and in person 5. Mail. Incoming mail is received by the Lodge and distributed to pigeonholes daily, it is also responsible for franking mail for all departments. 6. First Aid. The post holder will deal with any First Aid including, if necessary, using the defibrillator, epi-pen and provide assistance as required. 7. Fire Safety. The post holder will assist the Fire Officer in fire practices as required. If a fire alarm is activated the post holder will be expected to follow evacuation procedures and liaison with the Fire Authorities. Charity no. 1137530 Updated December 2024 1 Personal Qualities and Skills 8. The role requires the ability to work well with others and deal successfully with a busy environment. There are periods of intense activity and others of relative quiet. High standards are essential, and there is an important need to be sympathetic to students' needs and welfare. The jobholder must be able to interface effectively with students and Fellows. 9. The jobholder will need to demonstrate excellent customer service skills, professionalism and possess a disciplined approach to work. On occasions, personal judgement will need to be exercised. They will be required to work alone at times and alone on overnight shifts, therefore a calm but quick thinking and acting personality is required. 10. If not a qualified First Aider the jobholder will be required to attend a First Aid Course. 11. Good computer skills and attention to detail are required. Good numeracy skills are required. 12. It is important to always be personally well presented and smart. A uniform is provided following completion of the probationary period. Terms and Conditions 1. The successful jobholder will be required to obtain a DBS check, this will be arranged by the HR department. Charity no. 1137530 Updated December 2024 2 Person Specification Qualifications Qualified First Aider Essential Desirable Skills, knowledge, experience The jobholder will need to demonstrate professionalism and possess a disciplined approach to work. On occasions, personal judgment will need to be exercised. Basic computer skills are required. Personal attributes The role requires the ability to work well with others and deal successfully with a busy environment. There are periods of intense activity and others of relative quiet. High standards are essential and there is an important need to be sympathetic to the needs and welfare of students and Fellows. The jobholder must be able to interface effectively with students. It is important to always be personally well presented and smart. Charity no. 1137530 Updated December 2024 3