Culture Perth and Kinross

Job Profile

Job Title Casual Library Assistant

Service Libraries & Information Services

Salary Scale GE3 5024 - £14.39 per hour

Location Alyth Library

Reports to Senior Library Assistant

Responsible for N/A

Job Purpose

With a very clear customer focus, to assist in the provision of a lending and information service to members of the public in the community library.

Main Accountabilities

Assisting visitors and users of the library ensuring that they are aware of the library and visitor services available.

Issuing, returning and renewing library materials and checking the availability of items using the Spydus library management system. Helping with requests for new and in-stock items.

Ensuring that all areas of the library are tidy and attractive. Helping visitors to access information about the area and readers to select the ‘right’ book.

Assisting users with enquiries and complaints across all service areas, in person, by telephone or by e-mail, ensuring that messages are correctly noted and passed on without delay.

Booking users onto the People’s Network using the Netloan system. Assisting members of public with computer use.

Undertaking administrative and clerical duties including filing, word processing etc.

• To promote good Health and Safety practice. Keep work areas tidy at all times.

• There will be a requirement to work Saturdays and Sundays.

• If lone working, taking responsibility for the opening and closing of libraries.

Knowledge & Experience

Experience in a customer-facing role, with a friendly and inclusive approach to working with the public.

Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.

• Digital skills, with confidence using Microsoft Office, and learning new systems.

Willing to learn new skills that will enhance your knowledge and the customer experience