Casual Food & Beverage Assistant, St Fagans: National History Museum

As our Food & Beverage Assistant you will work as part of the F&B team, responsible for providing guests with food & beverage across the outlets/premises.

You will be responsible for delivering consistently high standards of both food and beverage and customer service.

You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, completing all training and paperwork as required.

This role is part of the Food & Beverage team and is line managed by the Food & Beverage Supervisor team.

Providing guests with a consistently high-quality food and beverage offer

Delivery of consistently excellent standards of customer service

Preparing, producing and serving a range of food and beverage, and assisting in the service of functions and events at the designated premises as required

Undertaking baking and/or cooking duties in line with the Food & Beverage Supervisor’s requirements, accurately following recipes provided

Assisting guests with queries and requests

Completion of allocated tasks in line with departmental processes and procedures, as directed by the Food & Beverage Supervisor

Adherence to all relevant legislation and regulation at all times, including food safety and health and safety. This to include the completion of all required food safety paperwork

Ensuring correct standards of food preparation, handling and storage are maintained, conforming to all current legislation

By maintaining, at all times, the standard of cleanliness within the F&B outlet(s) in accordance with Amgueddfa Cymru’s hygiene regulations and by maintaining hygiene records as required

Maximising sales opportunities through upselling and promotion, and achieving KPI targets

Embracing our visitor experience ethos

Becoming an ambassador for the brand and Museum, by delivering the very best customer experience and standards of service for our customers

Being focused on achieving all targets, as part of the Enterprises team

Advising the Food & Beverage Supervisor of food and beverage stock levels on a regular basis