WMC is a home for the arts in Wales, and a cauldron of creativity for the nation. We fire imaginations by curating world-class, critically acclaimed touring productions, from musical theatre and comedy to dance, cabaret and an international festival. We kindle emerging talents with fresh, provocative, and popular pieces of our own, rooted in Welsh culture. And we ignite a passion for the arts in young people with life-changing learning experiences and chances to shine in the spotlight.
As a venue we operate seven days a week, and every day except Christmas day. Our Food & Beverage department has undergone significant changes in the past six months, with three new bars opening, each with their own identity, service style and offer, providing significant opportunity for growth.
We have something for everyone, whether you enjoy a locally roasted coffee or a night at the Cabaret, we are a home for all and are passionate about delivering amazing experiences.
As a Barista you will be expected to deliver an informed, passionate, and enthusiastic approach to communicating and serving locally roasted, speciality coffee to all customers at our Ffwrnais area. You may be required to work across any area of the food and beverage department as and when required to do so.
About the Role and Responsibilities:
- Deliver a customer-focused experience, following the department’s Guest Journey model and responding effectively to individual guest needs
- Provide knowledgeable recommendations, communicate confidently with guests, and support the team in meeting service standards
- Prepare and serve food and beverages, including cocktails (or a willingness to learn), while accurately handling cash and card transactions
- Take ownership of tasks and situations, maintaining high standards of presentation, punctuality, and professionalism at all times, and reporting any issues promptly
- Adhere to all Health & Safety, food safety, and licensing regulations, ensuring a clean, safe, and compliant working environment, and carry out any other duties as required
Key Requirements:
- Prepare and serve a range of high quality hot and cold drinks to our customers.
- Demonstrate outstanding coffee knowledge and a range of brew techniques supported by an eye for detail.
- Be confident in making recommendations based on customer preferences.
- Assist guests where applicable in food and beverage selection and have a full knowledge of all products available within the Centre.
- To understand the Centre’s policy in respect of the use of Welsh produce and to consistently employ this policy.
- To ensure all commercial delivery areas that you work in look attractive and have high levels of cleanliness and presentation.
- Acknowledge and act upon individual guest needs whilst observing standards aligned to the Food and Beverage Standard Operating Procedures, taking full ownership of the events and shifts allocated.
- Handling of cash, credit/debit card transactions, ensuring charges are accurate and balance.
- Work as part of the F&B team, including supporting bar service as and when required.