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Casework Volunteerx3Information Pack About UsHeadway East London (www.headwayeastlondon.org) is a charity supporting people livingwith brain injury. Working across 13 London boroughs we offer specialist support andservices for survivors and their families. We offer therapies, advocacy, family support andcommunity support work alongside our day service: a community venue where people canmake the most of their abilities and interests. We also promote awareness and understanding of brain injury by providing information tothe public, and offering training to university students, professionals and businesses. Our vision is to build a community where people with brain injury are valued, respectedand able to fulfil their potential.Casework Volunteer Registered Charity No: 1083910. Volunteering at Headway East LondonThank you for your interest in volunteering with us!Volunteers are a big part of our community. we value our volunteers and theircontributions to the organisation. We have a vivacious team of volunteers, some of whichhave been with us for over 20 years! Volunteers work alongside staff teams, spend timewith our members* and help with activities and events in our centre in Hackney.About a third of our volunteers have a brain injury and bring valuable understanding andexperiences to the role. Others are interested in learning more about brain injury or thecomplexities of living with a disability. We celebrate our volunteers and are constantlyworking towards providing new opportunities.*members: service users Casework VolunteerCasework VolunteerLocation:Days/Times: Commitment:Responsible to: Headway East London, Timber Wharf, 238-240 Kingsland Road,London E2 8AX7 – 14 hours a month: Hackney Support Group 3:30pm – 6:30pm every 4th Thursday. Romford Support Group 1pm - 3pm every3 Friday of the month with the remaining hours a week beforeand the following week on a flexible day. rd 7 hours a month for a minimum of 4 months. The programmeruns for 12 months and ideally we would like a volunteer to beable to stay the duration of the 12 months.Casework Services TeamAbout our support groupsHeadway East London runs 3 monthly support groups, offering a safe,confidential, and friendly place open to both adults affected by brain injuryand those in their support network such as a family member or carer. Thegroups run on a 12-month basis with a program of topics and themes such ascommunication, sleep hygiene, relationships after brain injury and memorywith the aim to connect, share experiences, learn from one another, gainstrategies, and feel truly understood. These meetings are powered bymeaningful conversations, real stories, professional insights and the sense ofbelonging that comes from peer support. Registered Charity No: 1083910. Registered Charity No: 1083910. Casework Volunteer What will you doAs a Volunteer with the Casework Service team, you’ll play a key role inhelping our support groups run smoothly. You’ll support the team with theadministration and behind-the-scenes tasks that make our sessionswelcoming, organised, and impactful.This will include:Comply with confidentiality and other group agreements.Send out reminders to group membersCapture topical notes during the support group Send out summary information to membersUpload register attendanceAssist with keeping the centre safe, clean and tidy all times i.e. collectingand washing cups, setting up the space and putting it back afterAssist members needing to use a wheelchair in and around the centre. Undergo GDPR or any other training as requiredBe part of volunteer debriefs and social events: Volunteer CelebrationWeek & Volunteer Christmas PartyReceive volunteer supervision support as and when neededThe support groups contribute to our wider Casework and Family Supportservice across Headway East London’s 13-borough catchment area, workingas part of a passionate team. while these are the main duties, the role isvaried—so from time to time you may be asked to help with additional relatedtasks as needed. Registered Charity No: 1083910. Casework VolunteerWho we’re looking forSomeone who is:Warm, friendly, and a good listenerOrganised and reliableAble to use a computer and capture notesAble to work with people from all backgrounds, showing empathy andunderstanding for their unique situations.Able to work in line with and understand the importance ofconfidentialityEnthusiastic, and committed to making a positive impactKeen to learn about brain injury and its impactBelieve in and commit to the values and vision of Headway East London.If you're 18 or older and looking to be part of a supportive, energising team,we’d love to hear from you.Benefits of Volunteering with usReference - We are happy to provide references.Training/ Support - Each volunteer is given an induction which includesinformation on health & safety, fire precautions, confidentiality, equalopportunities and a brief outline of the long term effects of head injury.As part of this role, you will receive ongoing support and can gainexperience in Health and Social Care.Travel - Travel expenses to and from the Headway are paid, includingother travel expenses to and from event venues will be considereddepending upon the location (car mileage or public transport costs withinLondon only).Lunch - Free lunch cooked fresh every day is provided at the centre. Wecater for vegetarians and vegans.Alternatively, we reimburse up to £3.50 lunch expenses if you’re hereduring lunch hours.Note: For any expenses claimed a receipt must be provided. Registered Charity No: 1083910. Casework VolunteerHow to applyTo apply for a volunteering role, please follow these steps:Fill out a short application form (available on our website) and provide tworeferees.Please send the application form and voluntary Equal OpportunitiesMonitoring Form (available on our website) torecruitment@headwayeastlondon.org.On receipt of satisfactory references, we will invite you for an informalinterview and a visit of our centre.A start date will be agreed.You will be asked to sign a Volunteer Agreement, Confidentiality, andConsent form.Potential volunteers with a brain injury will go through stage 1 & 2 andthen will be asked to complete an additional form to ensure we giveappropriate support. A visit to the centre from 10am-12pm can be arrangedbefore filling out the application form.If you don't meet all the requirements but are really interested in the role, weencourage you to reach out!For more information about the Casework Volunteer please contactCaseworker, Penny Anderson on penny.anderson@headwayeastlondon.org orcall 020 7749 7790.For more information about volunteering, or if you are under 18 and lookingfor a work experience, please contact the Volunteer Lead Katya Goloubeva viaemail at katya.goloubeva@headwayeastlondon.org. And if you would like tovisit our centre in Hackney we can arrange a visit, Mon-Fri, 10-12pm. If you have any questions about the application form or if you have any accessrequirements, please email our HR team atrecruitment@headwayeastlondon.org.