Caretaker/Steward

Key duties and responsibilities

• Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
• Responsible for the cleaning of Culloden Library and Centre and ensuring high cleanliness standards are kept within the building whilst on duty.
• Undertake Health and Safety checks and responsibilities as delegated by the Network Librarian/RPO and maintain appropriate records in electronic format.
• Assist in the practical delivery of the Library and Centre programme, by checking the bookings for the day, preparing rooms for lets and clearing rooms upon completion of lets.
• Carry out minor maintenance and repairs in the building and ensure efficient and safe operation of all areas within the building.
• Key holder responsibility for the opening and locking of the building and general security of the premises, including occasional out of hours call outs and fire and intruder alarm operation.
• Assist with reception, customer service, cash control and bookings whilst on duty.
• Ensure safe and acceptable user behaviour whilst on duty and occasional late night functions as and when required.
• Provide a high standard of customer care, particularly in relation to communication, service delivery and confidentiality.
• Attend training as required.
• Bring to the attention of the Network Librarian any improvements that may increase the effectiveness and efficiency of the Centre.
• Work closely with all customers and members of staff from the HLH Libraries, Youth Work, Music Tuition, Leisure and Awards teams.
• Pursue continuous professional development and contribute to the continuous improvement of High Life Highland as a whole.
• Attend and undertake any training online or in person.
• Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
• Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
• Maintain an awareness and knowledge of the risk management responsibilities appropriate to their role, as identified within the HLH Risk Policy and associated guidance documentation.

*** A Disclosure Scotland PVG check is not required for this post ***