Carers Wellbeing Officer

JOB DESCRIPTION

TITLE:

Carers Wellbeing Officer

SALARY:

£24,920 per annum pro rata

CONTRACT TYPE:

Fixed Term until 30th September 2027

PENSION:

3%

DBS:

HOURS:

Enhanced DBS required with Adult Barring Check

21 hours per week

LOCATION:

Haverfordwest

EMPLOYED BY:

Carers Trust Crossroads West Wales

RESPONSIBLE TO:

Pembrokeshire Carers Support Service Co-ordinator

OVERALL AIMS OF THE POST:

  Working in partnership with other statutory, voluntary, and private sector

organisations to identify carers throughout Pembrokeshire

  Provide information and support to carers enabling them to better manage the

impact of their caring role and enhance their wellbeing.

  Work with partners to ensure carers are supported to access other existing

services.

AREAS OF RESPONSIBILITY

  To  identify  new  carers  within  Pembrokeshire  and  actively  support  new  and
existing  carers  to  take  up  services  provided  by  statutory  and  voluntary
organisations  e.g.,  Pembrokeshire  County  Council,  welfare  benefits  advice,
support groups, etc.

  To  provide  a  range  of  information,  support,  and  assistance  &  outreach  across
Pembrokeshire to enable carers to better manage the impact of caring on their
own  health,  financial  and  social  situation.  *NB  this  will  include  telephone
support,  video  support  and  one-to-one  support  within  the  office  base,
occasional home visits and/or meeting carers in community venues.

  To  facilitate  a  ‘What  Matters  to  Me’  conversation  with  the  carer  to  assess  the
carer’s needs for support, what the support needs are and who can deliver them.

  Support  carers  to  identify  and  work  towards  outcomes  they  would  like  to

achieve.

  Adopt  a  person-centred,  strengths-based  approach  with  the  carer  and  co-

produce an action plan to address the areas of identified need.

  When other services are more appropriate to meet the needs of carers, signpost
and  refer  carers  on  to  other  agencies,  organisations,  and  services,  including
social care for Community Care & Carers Needs Assessments.

  To support carers to think innovatively about short breaks by ensuring that they
are provided with information on taking a break, including opportunities to take
time  for  themselves.  This
information  on  health  &  wellbeing
opportunities in the county and the discounts and concessions available.

includes

  To support carers to research and access local,  regional, and national grants to
which they may be eligible and may support them to continue in their caring role
e.g., Carers Support Fund and Short Breaks Grants.

  To support carers to consider and document contingency care plans, should the
carer be unable to provide carer. This will include considering wider family and
social  support  networks  and  support  to  register  with  the  Carers  Emergency
Back-Up Scheme.

  To  support  the  application  process  and  increase  the  take  up  of  the  Carers

Recognition Card by promoting the benefits to carers.

  To work with partner agencies and others who may have contact with carers in
their caring role, to increase  the number of  carers known to the  service and to
other services in Pembrokeshire.  This may include activities such as attendance
at events, manning stalls, providing briefings for professionals, attending  drop-
ins, manning points of contact in surgeries, hospitals, etc.

  To  work  with  team  colleagues  to  identify  and  map  out  existing  carer  resources
across  Pembrokeshire  and  highlighting  any  gaps  in  service  provision  to  support
the development of carers support services.

  To  raise  carer  awareness  through  involvement  in  carer  and  related  community
events  and  to  be  active  in  the  planning  and  organisation  of  carer  related
campaigns e.g., Carers Week and Carers Rights Day.

  To work with colleagues and collaborate with regional partners to provide content
PembrokeshireCarersSupport/
and

the

the

for
CarersSupportWestWales.org website.

Carers  Newsletter

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  To  work  alongside  the  Investors  in  Carers  Team  to  promote  the  IiC  Scheme  to
other  organisations/settings’  and
to  ensure
communication  pathways  exist  with  other  professionals  who  are  likely  to  have
contact with carers e.g., GPs, health, and social care staff.

to  work  with  colleagues

  To represent Carers Support Pembrokeshire and attend the Pembrokeshire Carers

Forum as required.

Team working/Networking and Liaison

  To  be  aware  of  opportunities  for  new  partnership  working,  and  help  to  develop

clear protocols for joint working.

  To attend regularly and contribute to team meetings, reflective practice sessions
and action learning sets and share information and good practice with colleagues

  To  foster  and  maintain  existing  partnerships  with  a  wide  range  of  statutory,

voluntary and community group and forums across the county.

  To offer and provide team cover and continuity of services to carers in the event of

colleagues planned/unplanned absence i.e., annual leave etc.

  Share  learning  and  insights  from  your  practice  with  the  team  to  enable

consistency and good practice

Administrative/Service Development

  To  input  and  maintain  accurate  and  timely  case  records  on  our  Customer

Relationship Management data base

  To demonstrate and record outcomes achieved for carers

  To  assist  in  collating  carer  feedback  and  information  to  evidence  need  for
improvement of existing carers services and/or development of new services

  To produce case studies and carer stories to demonstrate the impact of support.

  To develop effective teamwork through informal and formal communication with

colleagues and regular attendance and input into team meetings etc.

  To assist  in the preparation of  information reports as  required by  Pembrokeshire

County Council, Hywel Dda University Health Board and external partners.

  To  carry  out  all  duties  in  accordance  with  the  requirements  of  the  Health  and

Safety at Work Act, adopting safe working practices always.

Training and Development

  To  identify  your  own  training  needs  and  participate  in  training  for  personal

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development within the role.

General

  To be committed to safeguarding and promoting the welfare of vulnerable adults

and children.

  To work at all times within the philosophy and policies of Carers Trust.

  To comply with the Health & Safety at Work Act 1974 and with Carers Trust policy,

paying particular attention to the reporting of dangerous situations.

  To respect the personal choice and lifestyles of colleagues, carers, and people with

care needs, ensuring that Equal Opportunity principles are applied always.

  To comply with Carers Trust staff Code of Conduct.

  To  undertake  any  other  duties  that  may  be  considered  commensurate  with  the

level of the post.

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PERSON SPECIFICATION

Essential
Experience

Desirable

Direct experience of working for a support
service and achieving positive outcomes
for beneficiaries

Experience of networking and liaising
with a range of statutory and voluntary
organisations

Experience of supporting unpaid carers

NVQ/QCF in a relevant subject e.g.,
Health & Social Care

Understanding of relevant legislation

Ability to communicate in Welsh.

Experience of Information and advice
giving

Working with and implementing policies,
procedures and guidance.

Solution focussed / problem solving
ability.

Qualifications

A good standard of general education or
ability to demonstrate relevant
experience.

Level 3 Diploma in Advice & Guidance
(or a commitment to achieve this)

Skills and abilities

Excellent communication and
interpersonal skills

An empathetic, compassionate and
supportive manner and an ability to deal
with queries from individuals who are
distressed in a sensitive manner.

An ability to communicate complex
information using clear language on
carers rights over the telephone, in
writing or by email

Highly organised working methods with
an ability to write and update accurate
records

Ability to use IT effectively including

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email, Word, and experience of using data
bases.

Ability to maintain confidentiality.

Ability to use your initiative and work
independently and as part of a team.

Solutions focussed and problem-solving
abilities

Ability to plan, prioritise and manage
workload.

Good self-awareness and commitment to
continuous professional development.

Knowledge

An understanding of carers and the
impact of caring.

A good knowledge of health and social
care provisions and pathways into
services

Clear understanding of the Health &
Safety at Work Act and own and others’
responsibilities.

Other

Valid Driving Licence, access to a vehicle
for work purposes and ability to travel
across Pembrokeshire.

A commitment to maintain and develop
quality standards and quality services and
good practice within Carers Trust
Crossroads West Wales

An understanding of the Social Services
& Well-being (Wales) Act 2014 and Well-
being of Future Generations (Wales) Act
2015

An understanding of the statutory and
third sector support service provision in
Pembrokeshire.

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