Carer Advisor

23rd January 2026

Organisation:

Crossroads Care

Salary:

£25,935.52

Location:

Sheffield

Hours and Working Pattern:

37 hours Mon-Fri

Term of Employment:

Fixed Term until Dec 2026 (subject to review)

Job Reference:

07012026

Job Description

The primary purpose of this role is to provide high-quality advice, information, and support to carers, both over the phone and in person. This includes conducting detailed assessments of carers, including statutory Carers Assessments (both over the phone and in person), managing a caseload, developing tailored support plans, and applying a solid understanding of relevant legislation to ensure carers receive the assistance they need.
Values
Ø Caring
Ø Teamwork
Ø Resourceful
Ø Respect
Ø Collaborative
Key responsibilities
Information, advice & assessments
· Work as part of a team of Carer Advisors, delivering effective information, advice, and conducting Carers Assessments.
· Provide accurate, up-to-date, evidence-based information and support using appropriate communication channels, such as telephone, written communication, and face-to-face interactions.
· Apply a personalised approach to Carers Assessments, working collaboratively with carers to explore and implement tailored solutions.
· Following a Carers Assessment, co-produce an individualised support plan with agreed outcomes that meet identified needs, including a funded carer support package, and submit it for approval by the carers panel.
· Manage a caseload of carers, navigating a range of complex caring situations while adhering to agreed protocols, UK legislation, and current policies and procedures.
· Assist carers in accessing additional support through applications to external trusts and funding streams.
· Continuously maintain and develop knowledge of relevant services to effectively refer signpost carers and staff to other appropriate resources.
· Collaborate with external organisations as needed to create innovative and flexible packages of both short-term and long-term support.
General
· Maintain accurate, up-to-date, and timely records for carers in accordance with Carers Centre standards, using the case management system.
· Adhere to Carers Centre policies, protocols, and procedures, including those related to GDPR, Health and Safety, confidentiality, record keeping, and safeguarding.
· Participate in relevant training and supervision.
· Work flexibly to support carers and the needs of the service. The post holder is required to contribute to a rota and cover for absent colleagues as necessary.
· Undertake, by agreement, any other duties that are reasonable and appropriate to the business of Sheffield Carers Centre.
Quality
· To ensure compliance with relevant regulatory requirements both internally and externally
· To work closely as part of a team, providing flexible support and cover to maintain high quality services.
· To ensure a quality service is provided by monitoring standards and reviewing the service
Personal Training and Development
· To keep an up-to-date knowledge base through attendance at study days and courses as determined in discussion with the line manager to establish and maintain effective communication links to other agencies
· To participate in regular supervisions and performance reviews.
Promoting Crossroads Care
· To represent and positively promote Crossroads Care organisation locally as required.
Other Tasks
· To follow Crossroads Care Code of Conduct.
· To work within the philosophy and policies of the organisation.
· To work within Health and Safety regulations.
- To ensure that equality and diversity principals are applied at all times.
· To ensure confidentiality is maintained at all times.
· To undertake any other duties commensurate with the post holder’s grade as requested by the line manager.
Employment is subject to suitable references, medical and enhanced DBS check.
Late applications will not be accepted

How to Apply

Please send your completed application form to david.winger-beeston@sheffield-carers.org.uk by Friday 23rd January 2026.