Care Support Worker

                                        Crossroads Care South East London

  Care Support Worker
Job Description

Responsible to

:  Registered Manager

Probationary Period

:  26 weeks

Responsible for:

DUTIES

The provision of regulated (personal care) and non-regulated tasks to
clients in their own homes, or on community-based activities.

  Our  aim  is  to  provide  high  quality  support  services  that  enables  the
carer to have a break from their caring responsibilities by supporting
the person with care needs, adhering to all quality standards of service
provision.

Family/Individual
Related Tasks:                   Attend the homes of clients and undertake specific duties as specified in
the Individual Support/Care Plan agreed with the Senior Management
Team, Carer, and the person with care needs.

Listen to the directions and requests of both the Carer and the person
with  care  needs  and  perform  the  duties  consistent  with  their  own
wishes affording them respect, dignity, and choice.

Personal and Social
Care Tasks:

                                             Follow all infection control  procedures as stated within the Individual

Support/ Care Plan.

                                              Support/ assist with bathing /shower including all essential aspects of

personal hygiene.

Support/ assist with toileting.

Support/ assist with dressing and undressing if required

Support/ assist with mobility, using the correct specialised equipment
provided and in line with current mobility transfers legislation.

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Support/  assist  with  feeding  –  (*  any  feeding  via  naso-gastric  tube  or  gastrostomy  will  require  specialist
training from registered body.)

Support/ assist  with prescribed  medication given from a labelled bottle/box as dispensed  by a
pharmacy and recorded on a MARS record sheet.

Encourage choice and control with clients’ needs

Maintain a safe environment

Report any incidents or accidents to the office (including out of office hours) using the agreed
protocol.

Support the person with care needs outside the home in line with the agreed Individual

Support/Care and Risk Assessment plan.

 Seek advice and guidance in the first instance from the office if you are
 unsure or are asked to undertake any tasks not included in the individual support plan

Domestic Tasks:
Any domestic tasks will be risk assessed and specified in the Care Pan and may include the
following: (This list is not exhaustive)

-  Making and changing beds

-  Essential laundering

-  Essential shopping (receipts must be obtained for all purchases and cash handling form

used to record all transactions).

-  Preparing a meal and washing up.

-  Attending appointments

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Administration
& Training:

Adhere to Crossroads Care South London Policy & Procedures

Regular referring to your Care Staff Handbook

Attend all core mandatory/refresher training to support continued professional development

Notify the office immediately if there are any changes in your availability to work.

Notify the office immediately if there are any changes to your personal information.

Observe and report back immediately to the office any change in the client’s circumstances that
may affect the service provision

Liaise regularly with the office and colleagues, attending planned supervision sessions.

Provide flexible cover for colleagues in the event of holiday and sickness working as part of a
caring team.

Attend regular staff meetings as convened by the organisation.

Complete and submit signed monthly time sheets / expense claims and record sheets as per
policy of Crossroads Care South East London

Complete holiday/ incident/accident forms as per policy of Crossroads Care South East London

Complete the ‘certification in care’ induction programme as part of your probationary period.

*The job description is not exhaustive and is subject to change to meet the needs of the
Charity.

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Person Specification

Basic understanding on the needs of unpaid
carers.
A commitment to work a minimum 12 hours per
week
A commitment to work unsocial hours

An understanding of the health and social care
sector and the provision of person-centred care
in the community
Basic understanding of Safeguarding

Ability to undertake personal care tasks
Previous experience in a similar role
Basic understanding of how rights, dignity,
privacy, respect, and choice are important when
providing care
Good level of self-motivation
Have a caring, patient, and reliable nature
Good level of written and spoken English
Ability to communicate clearly with service
users, colleagues, and others
Ability to work co-operatively and effectively
with colleagues, service users
and others
Good level of general education
QCF qualification in care OR willingness to
undertake a relevant qualification.
Ability to undertake mandatory training

Ability to work across our operating boroughs

Source of Criteria Evidence
Application and interview

Application and interview

Application and interview

Application and interview

Application and interview

Application & Interview
Application and interview
Interview and references

Interview and references
Interview and references
Application and interview
Application, interview, and
references
Interview and references

Application and Interview
Application and Interview

Interview

Interview

Valid driving license and access to a suitable
vehicle (Essential)
The legal right to live and work in the UK

Application and Interview

Application and Interview

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