Care & Support Manager
QUO VADIS TRUST
Southeast London boroughs, Croydon, Sidcup
Full-time
Listed today
JOB DESCRIPTION Job Title Care & Support Manager Responsible to COO Responsible for Operations team Location Contract Hours Salary Southeast London boroughs, Croydon, Sidcup Permanent, full time - 35 hours per week 9am-5pm, Monday – Friday Up to £45k Organisational Context Quo Vadis Trust (QVT) is a specialist housing charity (registration number 1116196) in Southeast London. We provide a service to people living with mental health needs and who need support with their housing. QVT currently provides homes to approximately 250 people in Southeast London, Croydon and Sidcup. Our range of support both on and off the premises helps each individual client to maximise their independence. Job Purpose As Care & Support Manager at Quo Vadis Trust, you will play a pivotal role in supporting the Operations function through a transformative phase of growth and change. Reporting directly to the COO, you will lend operational support, and you will be responsible for enhancing QVT's operating model across key functions, including Client Development, Assessments, Operations, Supported Accommodation and Care services. The role is site- based with limited remote working. For the first six months, you may need to be based at one of our schemes in the CR2 area. Key Responsibilities 1. Supported Accommodation ➢ Collaborate with the COO and Quality Assurance Team to realise QVT's vision, fostering a vibrant culture and instilling confidence in the organisation's health and safety responsibility. ➢ Managing investigations, complaints, safeguarding alerts and collaborating with appropriate agencies and healthcare professionals. ➢ Ensure that properties are prepared for new occupants, liaising with the maintenance team to complete void works and order items as may be required. ➢ Support with comprehensive knowledge of national government policy and relevant funding frameworks in relation to supported housing, and the ability to identify and work towards excellence in quality of supported housing within and outside of the sector. Charity reg: 1116196 Page 1 of 3 2. Operations: ➢ Contribute to business processes, oversee and prepare for growth within the supported accommodation sector whilst recognising the individuality of peoples’ needs within multiple care and support pathways. ➢ Guide and support Housing Managers and Housing Officers with tenancy and benefits related to people living in our schemes. ➢ Monitor and guide delivery of Housing Management activities, including property facilities, tenant engagement and safeguarding. ➢ Ensure that outcomes, risk assessments and key work support as well as progress plans are appropriately evidenced and delivered in line with funding requirements, tenancy agreements and internal procedures. ➢ Assist in developing operational systems which will enhance the outcomes of services to our Tenants. ➢ Guide and support with assessments for new referrals to our schemes. 3. Risk and Compliance: ➢ Manage operational risks in the schemes, ensure regulatory and legal compliance, safeguarding, data protection, and business continuity. ➢ Collaborate with the COO on compliance in support services, and quality including audits and assessments by undertaking regular assurance assessments and audits to ensure our services remain safe and sustainable as well as meet our Company’s objectives. ➢ Ensure that new tenants are signed up promptly ensuring that all relevant documentation is obtained from appointees, advocates, parents, Social Workers or Care providers and forwarded on as necessary in a timely manner. ➢ Support the COO and Housing Managers in ensuring that all properties meet minimum H&S standards as determined by policy and/or agreements with commissioning authorities. ➢ Working towards key performance indicator targets and embedding a high- performance culture. 4. Client Development: ➢ Support with enabling team to build on care outcomes and goals for the people living in our accommodation so that they continually work towards a move-on plan for the people living in our schemes. ➢ Work with colleagues across the business to identify and implement positive ways for tenant participation and engagement. This job description is as it is presently constructed. This will be reviewed periodically to ensure that the job description fully reflects the responsibilities of the role. It will be updated and amended in keeping with service changes and developments. Charity reg: 1116196 Page 2 of 3 PERSON SPECIFICATION Job Title Department Care & Support Manager Operations • A strong background in Mental Health Care and Supported Housing, as well as experience in the management of community care services (outreach or domiciliary care) is essential. • Experience of management in Supported Housing and of managing and developing teams and individuals is essential. • Ability to travel between sites. (essential) • Good communication skills with the ability to produce clear and concise reports on a range of issues. (essential) • Knowledge of Health & Safety and good practice. (essential) • Values-driven leader with experience in Operations, Supported Accommodation and Care services. Experience of working within a CQC or RSH regulated service would be an added advantage but not essential. • Established track record in designing and leading care and support services to an Outstanding standard. (desirable) • Experience in strategic planning, change management, and cross-organisational objective delivery. (essential) • Demonstrated success in implementing significant business and organisational change. (desirable) • Competency in developing key business functions, including Finance, Operations, and Client Development. (essential) • Ability to multitask, maintain strategic focus, and positively influence organisational progress and adherence to policies and procedures. (essential) • Ability to empathise with the needs of people living with vulnerabilities and commitment to the value of supported accommodation. (essential) • Excellent organisational and multitasking skills to manage diverse responsibilities effectively. (desirable) • Ability to undertake support assessments and risk assessments accurately, for incoming referrals. (essential) • Experience in performing spot checks, supervisions, audits, providing performance management and training. (essential) • Strong communication and interpersonal skills to liaise with various stakeholders. (essential) • A passion for providing high-quality care and improving the lives of individuals in need. (desirable) • Ability and availability to participate in an on-call rota at least once a calendar month. (essential) • Relevant qualifications and certifications in the field of Care Management (desirable). • A relevant qualification in Housing (CiH) is desirable. • Due to this role requiring regular interaction with people, the ideal candidate would need to have experience and skills in active listening and a non-judgemental approach, the ability to work well with others, the ability to understand people’s reactions, patience and the ability to remain calm in stressful situations • Computer literate and familiarity with MS Office products. (essential) Charity reg: 1116196 Page 3 of 3