| Location | St Edmund'sHouse, MargaretStreet, York, YO10 Reports to4UX | Roos too | CareManager/FeatherDuster Manager |
| Hours | 35 hours per week Working pattern | 35 hours per week Working pattern | Flexible workingpattern acrossMonday to Sunday,based on 5 days outof 7 rota, includingevery otherweekend. |
| Contract term | Permanent | Type of role | Coordinator |
| Direct reports | CareManager/FeatherDuster Manager | Role last updatesMarch 2026 | Role last updatesMarch 2026 |
| Salary | £26,917.28 perannum full timeequivalent. | Holidays | 5 weeks and 1 dayplus bank holidayallowance. |
Context:
Age UK York is a local independent charity which exists to support the older people of York and those around them. Together, our team provides a wide range of services which make a valuable difference to the needs and lives of older people across the city.
Comprising of Care at Home and Feather Duster provision our Care Service team supports people in their homes to maintaining independence, autonomy and living with dignity. The team offers domestic and personal support, enabling people to stay in their own homes for as long as possible.
We pride ourselves on people entrusting their care to our charity, that we provide good quality care with the person ever at the heart and the positive difference we can make. Our services support adults over the age of 18 with a variety of support needs that is relied on by an increasing number of people across York.
Age UK York is committed to diversity, equality and
inclusion. Through our recruitment we want to build a diverse workforce, one that represents the communities we exist to help and brings a variety of perspectives so together we are best able to support older people in York.
Through a wonderful team of staff, volunteers and supporters Age UK York has been supporting older people in York for 50 years and counting and exists to continue to be there when needed.
Due to the nature of this role the post holder will be required to undergo an Enhanced DBS with adult barring.
Purpose of the role:
With a growing population – and an increasingly ageing one - in York, Age UK York and our Care Services are experiencing an increasing demand for our Care and support services. The Care Services Coordinator plays a key role within our team ensuring the delivery of high-quality, person-centred care to individuals living in their own homes.
Working collaboratively within a multidisciplinary team - including the CQC Registered Manager, Care at Home Deputy Manager, Feather Duster Manager, and Senior Home Helper - the Care Coordinator will support the effective planning, coordination, monitoring of care services and our collective ambition to deliver an outstanding service. The role is essential in maintaining service standards, promoting independence, and ensuring that care provision is safe, responsive, and aligned with regulatory requirements.
Responsibilities
Complete client care reviews and update care plans for both personal and domestic support, write new care plans, review MAR charts and risk assessments.
Create and maintain Rotas for staff supporting our service resilience and continuation of delivery.
• Maintaining Care Standards.
• Escalating Safeguarding concerns.
• Supporting CQC Compliance and ambition towards Outstanding.
Work in support of effective team working and
coordination including client management arrangements and our response to needs.
• Carry out supervision with Care Workers and Home Helpers.
Support the promotion of our Care Services and engage with prospective new clients including assessments and onboarding to receive our Care.
• Maintain accurate digital care records.
Carry out Spot checks and audit of records to ensure care calls are high quality and CQC fundamental standards of care are consistently met.
• Provision of guidance and support to care workers.
• Support Recruitment of Care Workers and Home Helpers.
Support with training of new Care Workers and Home Helpers (e.g. shadowing and best practices).
• Answer telephone queries on both services.
• Covering calls for both services when needed.
• Liaising with professionals regarding care (social workers, occupational therapist, doctors, pharmacists).
Cover on call with other team members on a rotational basis, including evenings and weekends.
Undertake additional responsibilities as required in support of Care Services and wider Age UK York.
This job profile is an outline of responsibilities and will be reviewed with the postholder in light of the evolving needs of the post and Age UK York.
Supervision received
You will report to the Deputy Care Manager/Feather Duster Manager.
Supervisory responsibility
standards of care are consistently provided by Care Workers and Home Helpers. This will be undertaken via spot checks, review and audit of care records and conducting supervisions with Care Workers and Home Helpers.
You will have oversight of the day-to-day quality
Person Specification
| Category Essential Desirable | ||
| 1. Education,qualificationsand training | ●Completed or willing to workingtowards a level 3 NVQ in Healthand Social Care | |
| 2.Knowledgeand skills | Good understanding of theneeds of older and vulnerableadultsExcellent communicationskills; able to build strongworking relationships withcolleagues, clients and otherprofessionals | • Ability to handle challengingor inappropriate behaviour• Knowledge of safe movingand positioning techniques,Basic First AidUnderstanding ofSafeguarding, Health andSafety and Risk AssessmentNeeds• Ability to support new staff through provision of 'onthe jobtraining/shadowing' withdependable advice andsupport |
| 3. Experiences | • At least 2 years care experience | Using software specificallyfor care (e.g. Care Planneror Birdy) |
| 4. Attributes | • Ability to work on own initiativewithout direct supervision• Honest, reliable and attention todetail | |
| 5. Additionalrequirements | ●Demonstrate an understanding,support and commitment to AgeUK York's Vision, Mission andStrategic Aims, and our efforts torealise them Full clean driving license andaccess to own vehicle | |