Location: SheffieldSalary: £26,298Hours: 37.5 per week

About the Role

We are looking for an organised and compassionate Care Co-ordinator to join our Sheffield Family Service. This is a key role supporting the day-to-day running of a residential service, ensuring residents, their children, and visiting professionals receive a high-quality, well-coordinated service.

You will act as a central point of contact within the service, combining administration, coordination, and frontline support.

Key Responsibilities

• Manage the day-to-day administration and smooth running of the service office
• Coordinate and book appointments for residents and external professionals
• Maintain accurate diaries, records, and communication systems
• Act as the first point of contact for residents, visitors, and professionals
• Welcome visitors and complete ID and safeguarding checks
• Support residents with day-to-day needs when they attend the office
• Order and manage medication in line with procedures
• Work collaboratively with colleagues and external agencies
• Ensure accurate record keeping and information sharing
• Support the delivery of care in line with organisational policies and safeguarding requirements

About You

• Highly organised with strong administrative skills
• Able to manage multiple tasks and priorities
• Excellent communication and interpersonal skills
• Confident working both independently and as part of a team
• Knowledge of safeguarding and confidentiality standards
• Experience in a care, residential, or support setting (desirable)
• Competent in Microsoft Office (Outlook, Word) and databases

What We’re Looking For

• A proactive and reliable individual with a strong attention to detail
• Someone who is compassionate, professional, and committed to supporting vulnerable people
• A team player who can also take initiative

Additional Information

• You must be eligible to work with vulnerable adults and children (appropriate checks will be carried out)
• Flexibility is required to meet the needs of the service

About Us

Specialist Forensic Community Team is a service delivered by the Phoenix Futures Group in collaboration with NHS. Phoenix Futures is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment nationally. We have a passion for recovery and believe in supporting our staff and volunteers to be the best they can. Within Essex specifically Phoenix Futures have an excellent reputation in supporting and improving outcomes for Individuals with Complex Needs.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

We encourage and welcome applications from people of all backgrounds and believe it is important to include people with lived experience to ensure the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is free to be themselves and we ensure equity of opportunity.