Canine Customer Service Administrator

Job Vacancy

Post:

Canine Customer Service Administrator – 12 Month Fixed
Term Contract

Responsible to:

Centre Manager

Salary:

£25,584 per annum

Objectives of Role:

To provide a warm and professional welcome to all
visitors, help give adopters the information about dogs
that suit their needs, provide compassion and be the first
point of contact for all enquires.

Current as at:

April 2026

Start Time:

Summary:

8.30 am – 5.00pm (37.5 hours per week)
Flexible to cover any shifts over 7 days.

Are you dynamic, creative, and enthusiastic, with excellent and proven experience in
customer service and administration?  If so, this role could be for you. Due to the continued
growth in our services, Birmingham Dogs Home needs another great person to join our team!

We are looking for a highly motivated individual, with experience in excellent customer
service to add to our Canine Customer Service Administrator team.  If you share our passion
for dogs and their welfare, then apply for this exciting opportunity to join us as a Canine
Customer Service Administrator at our Wolverhampton Centre.

This role will be a full-time position of 37.5 hrs per week, on a 12 month fixed term contract.
Ideally the successful candidate should have excellent customer service and administration
experience.

As a Canine Customer Service Administrator, you will work as part of a busy team covering
the front of house reception desk and be responsible for delivering an excellent customer
service experience by ensuring that all visitors receive a warm, professional and personal
welcome.  To ensure where possible, customer enquiries and complaints are resolved at the
first point of contact, both over the phone or in person. Administrative tasks to be completed
accurately and within given deadlines. All telephone calls and emails must be answered
promptly and efficiently, and with a friendly, professional tone.  You will be responsible for
keeping the reception area clean, tidy, and fully stocked at all times.

You will also be responsible for promoting our services and maximising rehoming
opportunities, working to Birmingham Dogs Home’s codes of practice whilst adhering to
Health & Safety policies and ensure that our customers enjoy a positive, memorable, and
rewarding experience.

It is a great time to be involved with Birmingham Dogs Home as we have significant plans for
the future.  In return we will offer you a competitive salary, development opportunities and a
great place to work.

Requirements;

•  A positive and proactive attitude.
•  Reliable and diligent.
•  Excellent customer service experience and confidence in handling customer queries /

complaints.

•  Excellent communication and interpersonal skills which will be fully utilised as you will

be dealing with customers and their pets daily.

•  Ability to confidently promote and enhance the services we offer.
•  A basic understanding of a computerised database.
•  Understanding of Microsoft Office and Outlook.
•  Flexible to cover any shifts over 7 days.
•  Be able to multitask effectively and work in a busy environment.
•  Enthusiastic, motivated and be able to work on own initiative as well as part of a

team.

Please see full job description, including person specification below which can be
downloaded.

PLEASE NOTE

•  As a charity, in order to contain costs, we are unable to acknowledge individual applications.
If you do not hear from us within two weeks of the closing date, unfortunately you have not
•
been shortlisted on this occasion.

•  Due to the large volume of applications that these positions receive, we are unable to answer

individual queries into why any application was unsuccessful.
•  We do not accept applications over any social media platforms.
•  CVs will not be accepted; you must complete an application form.

To apply for the job please read the full Job description and complete and return the application form
attached to sabina@birminghamdogshome.org.uk (which can be scanned) or post to:

Sabina Dunkling, Birmingham Dogs Home – Wolverhampton Centre, Dark Lane, Coven,
Wolverhampton, WV10 7PN

APPLICATION FORMS MUST BE RECEIVED BY 5PM ON FRIDAY 8th MAY 2026.