Cancer Support Coordinator

Job Description
Macmillan Beyond Diagnosis Service: Cancer Support Coordinator
Salary:
Working Hours:
Reports to:
Accountable to:
Appointment type:

£27,418 pro rata
Between 22.5minimum and 37.5hr (Full-time) per week
Service Manager
CEO of Self Help UK
12 months fixed term (extension dependent on funding)
Hybrid:

Main Location:

Context

•  Self Help UK Office (NG5 1AP)
•  Home Working
•  Outreach into the community

The Macmillan Beyond Diagnosis Service supports people living with and beyond cancer across
Nottingham and Nottinghamshire by addressing their non‑clinical, or “beyond medicine,” needs.
Delivered through a partnership between Macmillan Cancer Support, Self Help UK, and the
Nottinghamshire Integrated Care System, the service ensures individuals can access holistic,
personalised support that complements their medical care.

Using electronic Holistic Needs Assessments (eHNAs) and personalised support planning, the
service identifies emotional, practical, social, and wellbeing needs and connects individuals to the
most appropriate voluntary and community sector (VCS) support. This creates a seamless support
experience that spans primary, secondary, and community care pathways.

The service also includes the NUH Cancer Prehabilitation programme, where the Beyond
Diagnosis model is delivered through Social Prescribing Link Workers to help people prepare
physically and emotionally for treatment, and is closely aligned to a new cancer screening project to
promote early detection through increased uptake of screening programmes across Nottingham
city.

Together, these integrated cancer-focused initiatives aim to improve outcomes, enhance quality of
life, and reduce inequity in access to support.

Job Purpose and Objectives
This role is dedicated to ensuring that people affected by cancer—especially those from
underserved communities or areas facing significant health inequalities—can access the support
they need beyond their clinical treatment.

The postholder will:

•  Raise awareness of the Macmillan Beyond Diagnosis Service and its offers within local

communities, healthcare settings, and VCS organisations.

•  Build strong, trust-based relationships with community groups, healthcare professionals,

and partner organisations to increase understanding of available support.

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•

Identify and remove barriers that limit access to non-clinical cancer support, particularly
among communities experiencing poorer outcomes.

•  Strengthen referral pathways by increasing engagement, promoting personalised care

planning, and connecting individuals to appropriate VCS interventions.

•  Promote equity across the cancer care journey, ensuring people from all backgrounds have

the same opportunities to receive holistic support.

Ultimately, this role plays a vital part in reducing disparities in cancer experience and outcomes by
enabling fair, accessible, and personalised support for anyone affected by cancer

Responsibilities

1. Direct Support to Individuals

•  Meet with individuals referred to the service and complete electronic Holistic Needs

Assessments (eHNAs).

•  Develop personalised Care and Support Plans from eHNA results to guide individuals

through their cancer pathway.

•  Refer service users to appropriate voluntary and community sector (VCS) services, ensuring

support aligns with their Care Plan and helps them live well with a cancer diagnosis.
•  Work closely with the Macmillan Beyond Diagnosis team to maintain strong knowledge of

local VCS organisations, groups, and cancer‑specific support.

•  Ensure a smooth and effective process for referring service users into VCS cancer support.
•  Collaborate with colleagues to ensure consistent knowledge exchange and mutual support,

especially regarding referrals and volunteer involvement.

•  Where appropriate, support holistic needs assessments, care planning and short‑term case
management for individuals preparing for, undergoing, or recovering from cancer treatment,
including those in the Prehabilitation pathway.

•  Liaise with relevant clinical and care teams regarding service users to ensure coordinated

and continuous support.

2. Referrals Management

•  Ensure all referrals are processed promptly and efficiently.
•  Record referral information accurately on Lamplight CRM.
•  Work in partnership with the Referral Administrator to maintain high-quality, consistent data

entry.

•  Receive and process referrals generated through community outreach, ensuring timely

follow-up and allocation of support.

3. Volunteer Support & Coordination

•  Work closely with the Volunteer Lead to understand volunteer roles, skills, availability, and

areas of contribution.

•  Support and supervise volunteers allocated to clients on your caseload, addressing issues

or needs quickly and appropriately.

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•  Ensure processes for matching volunteers to tasks are effective, supportive, and person-

•

centred.
Identify and address volunteer support needs, working with the Volunteer Lead to encourage
strong engagement and retention.

•  Recognise gaps in volunteer training or service delivery and contribute to the development

of new support approaches and plans.

4. Partnership Working & Service Development

•  Engage with new and existing partners to ensure the Beyond Diagnosis Service is fully

embedded within their pathways.

•  Liaise with referral agencies, primary care, and local cancer support organisations to

maximise uptake of the service by people affected by cancer.

•  Under the supervision of the Cancer Support Lead, and in line with project plans, contribute
to the delivery of the service to maximise its impact for service users and communities.
•  Develop, strengthen and maintain local networks and partnerships that support the reach,

promotion, and sustainability of the Beyond Diagnosis Service.

5. Training & Capacity Building

•  Deliver training and workshops as required, including sessions on the Gateway Project,

eHNAs, and Care Plans.

•  Deliver volunteer training when requested by the Volunteer Lead.
•

Identify training needs and service gaps, contributing to the design and development of new
support offers.

6. Data, Monitoring & Reporting

•  Attend Lamplight CRM training and remain up‑to‑date with system developments or

changes.

•  Ensure all work and contact with service users is recorded accurately on Lamplight.
•  Record volunteer supervision, contacts, and activity accurately within the Lamplight system.
•  Capture and evaluate feedback from service users to support continuous improvement.
•  Provide data and information for written reports, articles, statistical records and monitoring

requirements as requested.

•  Provide regular updates and progress reports on all aspects of the project to relevant Self

Help UK managers.

•  Maintain a clear understanding of project data requirements, including evaluation and

outcome measures.

7. Policies, Safeguarding & Information Governance

•  Maintain a comprehensive understanding of safeguarding policies and escalate concerns to

the Safeguarding Lead as required.

•  Become familiar with, and know how to access, Self Help UK policies and procedures.
•  Ensure compliance with all policies relevant to the Beyond Diagnosis Service, with guidance

from the Service Manager and Cancer Support Lead.

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8. Professional Development

•

Identify own training needs and undertake in‑house, Macmillan Professional, and external
training as agreed with your line manager.

•  Contribute to personal professional development through reflective practice and supervision.
•  Complete any additional training required to safely support Prehabilitation or Social

Prescribing functions when covering across services.

9. Other Duties and Responsibilities

•  To attend and contribute to internal and external meetings, and group and individual

supervision as requested by line manager

•  To work in accordance with the vision, mission and values of Self UK and to observe

policies, procedures and working practices set out by the Board of Trustees

•  Engage in continuous learning, identify training needs with your line manager and undertake

relevant professional development, including Macmillan and external training opportunities.

•  Attend internal and external meetings, contribute to organisational effectiveness, and

support general administrative tasks as needed.

•  To undertake any other duties appropriate to the grade and post as specified by your line

manager

•  This role may involve occasional weekend and evening work

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Person Specification
Cancer Care Coordinator (Macmillan Beyond Diagnosis Service)

Essential Criteria

Qualifications
•  2years experience in working with people in a support capacity.

Knowledge

•  A basic understanding of cancer and its impact on people’s lives

Awareness of the challenges faced by underserved communities and the ability to

•
address inequalities in service access

•  Understanding of equality, diversity, and inclusion, and a commitment to ensuring these

principles

•  Good working knowledge of safeguarding practices and how to escalate concerns.
•  Understanding of confidentiality, safe data handling, and professional boundaries.
•  Understanding of the principles of personalised care, holistic assessment, and non-clinical

cancer support services.
•

Awareness of the voluntary and community sector and local support pathways.

Experience

Experience providing 1:1 support to individuals in health, community, social care, or

•
voluntary sector settings.

•  Experience of dealing with highly emotive issues and strong emotional difficulties within a

professional setting

Desirable on appointment (if not
attained, development may be available
for successful candidate)

Accredited qualification in Health and
Social Care related field (NVQ, QCF
diploma, BTEC, degree)

•  An understanding of self help

groups, self help and self care
•  An understanding of Macmillan

Cancer Support as an
organisation and their services
•  An understanding of the current
and changing healthcare system
in Nottinghamshire
•
prescribing, prehabilitation or
supporting people preparing for
cancer treatment.

Experience of social

•  Experience of working with those

living with cancer and the
services that support them

•  Experience of personally

volunteering

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•  Experience of managing competing priorities
•  Experience collaborating with multiple agencies across health, social care, or the VCS.
•  Experience of working with and motivating volunteers Experience of working holistically

with individuals and organisations

•  Experience of building and maintaining networks and relationships
•  Experience of Multi-Disciplinary working
•  Experience of working with a range of agencies and sectors including health, local

authority, voluntary and business sectors

•  Experience of delivering training
•  Experience of doing Holistic

Needs Assessments

•  Social Prescribing experience
•  Experience with data recording
systems or case management
software

Technical/Occupational skills
Holistic Support & Assessment

•  Ability to conduct structured assessments such as eHNAs and translate findings into

personalised Care and Support Plans.

•  Strong case-management skills to support individuals with a range of emotional, social, and

practical needs.

•  Ability to work sensitively with individuals affected by cancer, including those experiencing

distress or vulnerability.

•  Ability to make decisions within own area of responsibility

Relationship Building & Community Engagement

•  Excellent interpersonal skills to build trust with service users, community groups, healthcare

professionals and VCS partners.

•  Strong networking skills with the ability to establish and maintain multi-agency relationships.
•  Ability to engage underserved communities and reduce barriers to accessing support.

Communication

•  Clear, compassionate communication skills across diverse audiences.
•  Ability to communicate complex information both verbally and in writing.
•  Ability to liaise and communicate with a wide range of organisations and people,

communicating at different levels as required

Organisation & Prioritisation

•  Strong organisational and administrative skills to manage referrals, monitor caseloads, and

meet deadlines.

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•  Ability to manage competing priorities while maintaining high-quality service delivery.

Data & Reporting

•  Accuracy and attention to detail when recording information on systems (e.g., Lamplight

CRM).

•  Ability to interpret data, gather service-user feedback, and contribute to monitoring and

evaluation reports.

•  Good IT skills and knowledge (Microsoft Word, Excel and Outlook)

ATTRIBUTES

•  High emotional resilience and the ability to work calmly in challenging situations.
•  Empathy, compassion, and a person-centred attitude.
•  Confidence working autonomously as well as collaboratively in a multidisciplinary team.
•  Ongoing commitment to Continuing Professional Development
•  Commitment to fairness, equity, and inclusive service delivery.
•  Self-motivated, reflective, and open to continuous learning.
•   Can meet the requirements of the UK ‘right to work’
     legislation*

Additional Role Requirements

•  Flexibility to occasionally work evenings and weekends.

Willingness to work across different settings: community, office, outreach and home-working
environments.

*Self Help UK has a responsibility under the Asylum, Immigration and Nationality Act 2006 to ensure that all employees are eligible to work in the UK. Prior to commencing employment, the
successful candidate will be asked to provide documentary evidence to this effect, for example a UK passport; a full UK birth certificate; a Home Office document or visa evidencing the right to take
this employment. Please note that the University will not be able to issue a Tier 2 Certificate of Sponsorship for this post. Self Help UK is not able to provide Tier 2 sponsorship for this role.

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