Cancer Patient Services Senior Manager

. Our services reach millions each year with high quality evidence based information and support at every step of the cancer journey.

This  role 

We’re looking for an experienced leader of national-scale support services to join us during a period of change, as we develop our online community and nurse led cancer helpline. This is to ensure our support services adapt to changing audience behaviours and to personalise and tailor our offer so we can continue to grow our impact and value. Another key element of the role is to embed our new impact framework across the wider team, allowing us to continuously improve and measure the impact of our Cancer Patient Information Services.

What will I be doing? 

In this role, you’ll help shape the future of our cancer support services—so we can continue to offer sector leading support at every step of the cancer journey.

• Lead the ongoing development of Cancer Chat and Nurse-led Cancer Information Helpline

• Ensure operational plans and service budgets are well-managed, aligned with strategy, and delivered effectively.

• Lead the rollout of our new Cancer Patient Information Services (CPIS) Theory of Change; working with consultants and internal teams to develop a robust measurement and evaluation framework and building a cross-team culture of continuous service improvement.

• Lead diversification approaches to delivering cancer patient services, working closely with the operational managers of the Helpline and Cancer Chat and colleagues across CPIS.

• Play a role in shaping a channel diversification strategy for patient information and support.

• Act as a trusted expert on patient needs and best practice in patient support services, guiding colleagues across CRUK.

• Support income generation activity by advising on supporter journeys and helping shape fundraising aligned service experiences.

What are we looking for? 

• Proven leadership skills with experience leading and developing diverse, specialist teams—such as clinicians, advisors or frontline support staff – in a changing context.

• Deep expertise in leading, planning and delivering patient and public facing support services at a national level.

• Strong strategic thinking, with a track record of shaping services, informing and developing strategy in an information and support service context.

• A track record in evaluating and monitoring patient or public services; ideally using Theory of Change impact models and embedding these in service team practice.

• Deep understanding of the needs of people living with health conditions—ideally with direct experience supporting cancer patients.

• Strong advocacy skills able to champion accessible services that reach groups affected by inequality or exclusion.

• Excellent communication skills, with the confidence to represent patient needs, building strong relationships at all levels and influence.

Our organisation values are designed to guide all that we do.

Bold: Act with ambition, courage and determination   

Credible: Act with rigour and professionalism    

Human: Act to have a positive impact on people   

Together: Act inclusively and collaboratively 

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain? 

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.