Café Supervisor

Job Description

Job Title

Café Supervisor

Department

Visitor Experience

Hours

Part - time hours  –  32.50  hours
Sunday,  Monday, Tuesday,  Wednesday,  Thursday
9.30am - 4.30pm

-

Contract

Permanent

Summary

The Café Supervisor
beverage experience

plays a key role in delivering a welcoming, high
 for our Waterside Café.

- quality food and

This position  oversees the  daily  operation of  our  Café,  ensuring  exceptional customer
service, maintaining high standards of food quality and hygiene, and supporting a
positive and efficient team environment.

Th e  Café Supervisor  will  prepar e hot and cold food, according to our daily menu and
event requirements.

The  position holder
Café team, ensuring tasks are allocated accordingly and the team are
Museum expectations, delivering consistently high standards of presentation and
customer service.

 assist s with  the day - to- day running of the Café, by supervising the
 adhering to

It is the Café Supervisor’s
ordered,  relevant staff training is carried out,
Safety standards are maintained.

responsibility to ensure that sufficient stock and provisions are

and all levels of Food and Health and

Job role :

Key responsibilities:

•

Ensure  excellent customer service
friendly.

for  all visitors; polite, professional, courteous, and

•  Demonstrate a can
•

- do attitude towards visitors and strive to exceed expectations.

Preparation and presentation of hot and cold food, according to our daily menu
and event requirements.

•  With guidance and assistance, maximise all sales opportunities by always looking to

improve quality and service, upselling where possible.

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•

•
•

Ensure the required records for stock, orders, food wastage, fridge/freezer
temperature checks, are maintained
Ensure accurate records for Food and Health and Safety standards are maintained.
Support the  Visitor Experience management team
corporate and private events

, as and when required.

 at all times.

 with the planning and delivery of

Staff Supervision:

•

•

•

the Café  staff,  ensuring the team are allocated tasks

Supervise  and coordinate
accordingly and are fully occupied.
Supervise and motivate the Café team to increase sales opportunities, ensuring
consistently high level of customer service is delivered at all times.
Take a lead on staff training, ensuring the team have completed the
Better Business ’ training, and that the team are adhering to the procedures outlined
in this training at all times.

‘Safer Food,

a

Café:

•

•

Ensure the Café and counter areas are prepared for daily service
.
and  closing  at the end of the day
Ensure the presentation of the food counter display is stocked and maintained
throughout the day

.

 ready for opening

•  Oversee food and beverage preparation and presentation, maintaining quality,

consistency, and compliance with food hygiene standards.

•  Order sufficient stock and provisions

in advance for the

Café; supervise deliveries,

•

•
•

including the checking of delivery notes and verification of delivered goods
Ensure the Café is sufficiently stocked to meet demand, products awaiting sale are
kept at optimum condition
Ensure  wastage is  kept to a minimum , correctly  recorded  and disposed.
Serve visitors efficiently with food and drink
processing payments accurately

.

.

.

orders,  including Barista style hot drinks,

s and answer any

•

•
•

.
 in the Café and kitchen areas,
 and the daily cleaning schedules are completed

•  Demonstrat e good product knowledge in order to advise visitor
queries , suggesting products as part of the ordering process
Ensure standards of cleanliness are maintained
including the clearing of tables,
Ensure rigorous food hygiene and allergy processes are
Ensure stock
accurately recorded
Ensure excellent customer service by addressing visitor queries, complaints, and
special requests professionally and promptly.
Adhere to  and  perform  all duties in compliance with Food Hygiene and Health and
Safety  standards .

, adhering to food safety guidelines and Museum standards

is stored and rotated correctly,

temperature checks are

•

•

 maintained  by the team.

.

.

conducted  and

•  Undertake  Health & Safety and Food Safety checks, reporting and actioning any

issues as required .
Foster a welcoming and inclusive environment for visitors, staff and volunteers.

Carry out any other tasks that may be assigned to you in line with this role

•

•

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Competencies

Essential

•

•
•
•
•
•
•

or food and beverage

Previous experience of working in a busy catering
environment
Previous experience of supervising and motivating a team
Passion for customer service and teamwork
Excellent communication skills to confidently interact with visitors
Strong numeracy skills; knowledge of till operation
Conscientious, enthusiastic, and motivated
Knowledge of food safety,
operational standards
Flexibility, a positive attitude and an ability to work calmly under pressure

hygiene requirements

•
•  Willing to work  on own initiative
•

Flexible availability, including weekends, bank holidays, and
working  will be required

, including allergy information

, and

the occasional evening

Desirable

•
•
•
•

Barista trained  and coffee knowledge
Level 2 or 3 Food Hygiene qualification (willing to be trained)
First aid qualification (willing to be trained)
Basic k nowledge of  H ealth and  S afety regulations

January 202 6