JOB DESCRIPTION
| JOB TITLE | Café Supervisor |
| TYPE OF CONTRACT | Permanent, full-time |
| RESPONSIBLE TO | Front of House Manager |
| GROSS ANNUAL SALARY | Grade 2£25,936 -£ £29,192Please note: LAMDA's policy is to generally appoint atthe start of the Grade. |
| HOURS OF WORK | 37.5 hours per week; Monday to Friday (8am - 4pm)plus evening and weekend work as necessary withan unpaid break of 30 mins each day |
| KEY WORKINGRELATIONSHIPSINTERNALEXTERNAL | Front of House Manager, Front of HouseCoordinator, Estates Manager, Casual CaféAssistants |
| LAMDA Students and Staff, Café suppliers andvendors, health inspectors and regulatory bodies. | |
| PROBATIONARY PERIOD | Your employment wil be subject to a probationaryperiod of 6 months |
| HOLIDAY ENTITLEMENT | 28 days per year plus bank holidays;(This is inclusive of any days when LAMDA may beclosed i.e. towards Christmas closure) |
| PENSION | After 3 months of continuous service you will beautomatically enrolled into our qualifying workplacepension scheme with AVIVA. LAMDA will make anadditional contribution in accordance with auto-enrolment regulations |
| BENEFITS | |
| (1) HOLIDAY ENTITLEMENT | Generous annual leave of 28 days plus Bank holidays(This is inclusive of any days when LAMDA may beclosed, e.g. Christmas closure) |
| (2) PENSION | After 3 months of continuous service, you will beautomatically enrolled into our qualifying workplacepension scheme with AVIVA. LAMDA will make anadditional contribution in accordance with auto-enrolment regulations |
| (3) GP 24 | You have access to remote, private GP services24/7, 365 days a year. GP 24 is supported by highlyexperienced and knowledgeable doctors |
| (4) EMPLOYEE ASSISTANCEPROGRAMME (EAP) | EAP is a confidential employee benefit designed to helpyou deal with personal and professional problems thatcould be affecting your home life or work life, health andgeneral wellbeing. EAP service provides a completesupport network that offers expert advice andcompassionate guidance 24/7, covering a wide range ofissues |
| (5) CYCLE TO WORK SCHEME | LAMDA offers a salary sacrifice cycle to work scheme |
| (6) EYE TESTS | Sight test costs is reimbursed to employees who requireVDU use |
| (7) HYBRID WORKING | Hybrid working may be offered for some non-studentfacing roles. We expect a norm of 60% of your time inthe office and 40% of your time to be worked from home |
| (8) GROUP LIFE ASSURANCE | After six months of continuous service and on successfulcompletion of the probationary period you will becomeeligible to death-in-service benefit where the nominatedbeneficiary could receive approximately 4 × annualsalary payment if death occurs whilst in service |
| (9) SEASON TICKET LOAN | LAMDA offers an interest-free loan for the purchase ofan annual season ticket |
JOB PURPOSE
The Café Supervisor is responsible for the daily front-of-house coordination of LAMDA’s café services. This role ensures the delivery of a high-quality, affordable experience for students, staff, and visitors. Working closely with the Front of House Manager, the Supervisor oversees the café floor, maintains service standards, and coordinates a small team of assistants to ensure exceptional customer satisfaction.
DUTIES AND RESPONSIBILITIES
Service Coordination & Customer Excellence
Floor Supervision: Lead the daily operations of the café, ensuring the team welcomes customers and provides information on specials or new items.
Quality Assurance: Oversee the preparation and serving of coffee and beverages to ensure high standards are maintained.
Customer Relations: Handle customer questions and resolve issues on the floor to maintain high staff and student satisfaction.
• Events Support: Assist the Front of House Manager with the operational setup and service for LAMDA events and external hires.
Operational & Retail Management
Inventory & Ordering: Monitor inventory levels and replenish items in display cases or behind the counter to ensure continuous service.
• Merchandising: Update signage, menus, and displays to attract customers and promote seasonal items.
• Financial Oversight: Manage daily payments and ensure accurate cash handling and till procedures.
• Training: Support the onboarding of new staff by demonstrating brewing methods, food presentation, and customer service techniques.
Compliance & Safety
• Health & Safety: Ensure the café and dining areas are clean, sanitized, and compliant with all food safety regulations.
• Record Keeping: Oversee accurate record-keeping for temperatures and stock rotation in line with safety management systems.
PERSON SPECIFICATION
| SKILLS/ | ESSENTIAL | DESIRABLE | METHOD OF ASSESSMENT |
| ABILITIES | Leadership: Ability to lead a team by example and work as a high-energy member of the hospitality department. Initiative: Proven ability to work on own initiative and organize workloads effectively. Communication: Excellent customer service skills with the ability to describe menu items and suggest products to guests. Reliability: Excellent attendance, punctuality, and a flexible approach to working hours. | CV / Covering letter / Interview | |
| KNOWLEDGE &EXPERIENCE | Experience: Previous experienceworking in a café or restaurant asa senior barista or supervisor.Coffee Expertise: Advancedcoffee-making skills andknowledge of various brewingmethods.Compliance: Strongunderstanding of Food Hygieneand Health & Safety regulations | Covering letter/Interview | |
| QUALIFICATIONS | Catering qualifications orrelevant professionalexperience.Knowledge of stock control andfood safety management. | CV | |
| QUALITIES | Positive attitudeApproachable and flexibleReliable | CV ICoveringletter / Interview |
This job description reflects the present requirements of the post and should not be seen as an exhaustive list of responsibilities. Duties and responsibilities may develop and change in consultation with line management.
The successful applicant will be required to go through a DBS ‘Standard Disclosure’ check.
Expenses will be met by the Academy.