Cafe & Social Enterprise Manager
Café Manager – Social Enterprise
Job Description
Café & Social Enterprise Manager
Pontypridd
37 hours per week with some evening and weekend work required
Competitive (dependent on experience)
Fixed term for 12 months
We employ passionate and motivated team-players who share our organisational values. We want our staff to ‘live’ our Values and Behaviours as they are at the heart of everything that we do.
We are looking for an experienced and motivated
The Manager will be integral to the running of aground-breakingsocial enterprise café, which employspeople in recovery from substanceuse.The Manager will play a vital role in supporting individuals back into meaningful employment, helping them develop confidence, structure, and pride through work.
Alongside managing daily café operations, the Manager will mentor and lead a diverse team, providing on-the-job training, supporting staff to gain skills andrecognisedqualifications and creating a safe, inclusive, and supportive working environment. This is more than a hospitality role - it is an opportunity to make a genuine social impact, while delivering a high-quality café experience.
- Competitive salary (to be confirmed based on experience)
- Meals,coffeeand drinks when working
- Supportive working environmentwith a friendlyteam
- Opportunity to lead and shape a dedicated teamas part ofanexciting new social enterprise project
- A varied, hands-on role with real responsibility
- A range of other generous employee benefits
In this role, you will:
- Oversee the daily running of the café, ensuringhigh standardsof service, food quality, food hygiene standards and cleanliness
- Manage, motivate, and support a diverse team with varying needs, abilities, and experience levels
- Plan staffrotas, manage attendance and support staff development and training
- Work in the kitchen asrequired, including food preparation and cooking
- Ensure all food safety, hygiene, and health & safety regulations areadhered to at all times
- Manage stock control, ordering, deliveries, and supplier relationships
- Handle customer feedback professionally and resolve any issues promptly
- Monitor costs, reduce waste, and support the financial performance of the café
- Maintain a positive, inclusive, and productive working environment
Ideally all these requirements must be met by the candidate on appointment. However, in certain circumstances, a candidate may be appointed who does not meet a particular requirement. This is providing that the shortfall can be made good with a commitment to working towards achieving these in a reasonable time, and that the candidate brings other skills, knowledge or experience which are valuable to the role and the Organisation.
- Prior experience of working in a café, restaurant, or hospitality management role
- Strong kitchen experience, including cooking and food preparation
- Relevant food safety qualifications (e.g.Food Safety Level 3 or equivalent)
- Sound knowledge of food hygiene, allergen management and health & safety regulations
- Excellent leadership, communication, andorganisationalskills
- Ability to manage a team with different requirements and working styles
- Flexible approach to working hours, including weekends and busy periods
- A proactive, hands-on attitude with strong problem-solving skillsand an eye for detail
The Café will be part of an overarching recovery project, which is being led by Delivering a Caring Wales (DACW). DACW is a regional Charity, consisting of a number of partner Charities, including Barod Project, Kaleidoscope Project, Adferiad Recovery and Safer Wales, with the aim of promoting good health in Wales through advocating good practice amongst its members and promoting the rights of individuals with substance use issues.
If you are passionate about hospitality, enjoy leading teams and thrive in a fast-paced café environment, we would love to hear from you.
- The setting-up and running of the cafe will feature as part of a new TV documentary series for the BBC and therefore the Manager will need to be comfortable being filmed and included in the programme content.
- During the recruitment for this role, details included on your application will be shared with DACW partners and South Shore Productions Ltd, as part of the shortlisting and interviewing processes.
Pleaseapply on our website (