Café & Gift Shop Supervisor
Café & Gift Shop Supervisor
Details of the role:
Location: Café Dewi, St David’s Hospice, Llandudno
Hours: 30 per week (5 out of 7 days flexible)
Salary: £21,091.20
Reportable to: Head of Commercial
Contract: Permanent, part time
Job reference: 2026-021
Closing date: August 14th, 2026
Are you passionate about delivering excellent customer service and leading a friendly, welcoming team? If yes then why not join our dedicated cafe team and help support hospice care in your community. We’re looking for a Café & Gift shop supervisor to oversee the day-to-day running of our busy café and gift shop while supporting our dedicated team of volunteers.
About the role:
As Café and Gift Shop Supervisor, you will be responsible for ensuring the smooth daily operation of both the café and gift shop. You will supervise volunteers, manage stock, oversee cash handling and banking procedures, maintain excellent food hygiene standards, and help create an inviting environment for every customer.
As the Café & Gift shop supervisor, you’ll also
- Support promotional activities/events
- Maintain attractive retail displays
- Identify opportunities
- Maximise income to support hospice services
This role requires flexibility and adaptability. A full driving licence and access to a vehicle is essential.
To do the role you'll need:
Bring the right mix of experience, compassion, and teamwork.
- Has previous experience in hospitality, retail or customer service
- Previous supervisory or team leadership skills
- Excellent customer service and communication skills
- Is passionate about the hospices mission and community impact
- Can quickly build rapport with teams and customers
- Is confident, organised, and able to work independently
- Thrives in a fast-paced, varied environment
It would be great if you also have:
- Experience working with volunteers or in a charity/healthcare setting
- An interest in fundraising and community engagement
- A Food Hygiene or allergen training certificate
What you'll get in return:
- Flexible working arrangements
- Opportunities for training, development and personal growth.
- A supportive and compassionate team culture
- The chance to make a real difference in people’s lives
- Real job satisfaction – your work will directly help local people.
- A friendly, supportive team environment.
- 23 days holiday plus bank holidays (pro-rata), with the option to buy more.
- Discounts with partners like O2, Specsavers, and the Blue Light Card.
- Health Assured membership for you and your partner.
If you believe you’re suited for this role, we’d be thrilled to hear from you—please don’t hesitate to apply!
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Other Information
Please be aware that we are a UK-based company and can only consider applications from individuals who are currently residing in the UK and possess the legal right to work here.
Get in touch
Feel free to schedule a visit—we take great pride in our Hospice and would be delighted to give you a tour.
For further information, contact Carol Morley, Head of Commercial. To arrange an informal chat, reach out to the HR Department: hr@stdavidshospice.org.uk