Cafe and Events Supervisor

Cafe and Events Supervisor

• locations
• Bradford Street

• time type
• Part time

• posted on
• Posted Today

• job requisition id
• JR012205

Cafe and Events Supervisor

Location: BirminghamHours: 20Salary: £25,867 - £26,667
 

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Aquarius  

Aquarius Action Projects is a long-established charity (since 1977) based in Birmingham with a national reach of contracts and Partnerships. Aquarius is a subsidiary of Waythrough – a large charity that specialises in mental health, alcohol, drugs and related areas.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As a Café and Events Supervisor, you will play a key role in the day-to-day running of busy café and events operations across Evolve sites. You’ll be responsible for delivering excellent customer service while supporting food preparation, service delivery, and maintaining high standards of health and safety.

Alongside operational duties, you will support the development of volunteers through training and supervision, contributing to a positive and inclusive working environment. This is a varied and hands-on role requiring strong organisation, teamwork, and the ability to manage multiple priorities in a fast-paced setting.

Key Duties

• Deliver high-quality customer service, ensuring a friendly and efficient experience
• Prepare and serve a range of food and hot/cold drinks
• Operate the till, handle payments, and maintain accurate records
• Monitor, manage, and order stock as required
• Maintain cleanliness and adhere to food hygiene and safety standards
• Support the coordination and delivery of catering for events and bookings
• Liaise with internal teams regarding bookings and operations
• Produce sales reports and maintain accurate financial and booking records
• Assist with rotas and day-to-day staffing across sites
• Train, support, and supervise volunteers, including regular check-ins
• Implement menu updates and contribute ideas to improve sales and service
• Ensure compliance with organisational policies and procedures

About You

We’re looking for someone who is enthusiastic, reliable, and passionate about hospitality. You’ll be a strong communicator who can work both independently and as part of a team, with the ability to stay organised in a busy environment.

You will ideally have:

• Experience in a café, hospitality, or customer-facing role
• Strong customer service and communication skills
• Cash handling and/or supervisory experience
• The ability to multitask and use initiative
• An understanding of stock control and basic financial processes
• A positive attitude and willingness to learn
• Good timekeeping and a professional approach

Experience supporting or working with young people or individuals with additional needs would be an advantage, but not essential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our

  Way to GoandAspirationsportals

• £500

  Recommend a Friendbonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Inclusion and accessibility  

At Aquarius, we are committed to building a diverse and inclusive workforce. We welcome applications from people with lived experience of substance use or recovery, and from candidates from minoritised ethnic communities. We welcome applications from people of all backgrounds, cultures, abilities, and identities to ensure our services are representative of the communities we serve.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk  

How to apply  

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to submit your application.  

Closing date: