Business Support Officer

Job Description

Role: Business Support Officer

Location:  Home-based

Hours: Part-time 17.5 hours per week / 2.5 days equivalent

Contract: 18 month fixed-term contract

Reporting to: Head of Finance & HR

Date prepared: February 2026

The Farming Community Network (FCN) is a voluntary organisation and charity that
aims  to  improve  the  health  and  wellbeing  of  people  in  farming  and  provide  support
at times of difficulty and change. Each year the charity supports approximately  10,000
people  in  the  agricultural  sector  with  a  wide  range  of  issues  –  including family
relationship challenges, mental ill-health and managing change.

Business Support Officer

You will be part of a small, friendly central team, reporting to the Head of Finance & HR.
Your role is to support the functions of the Senior Leadership Team, providing essential
support to the operations of the charity.

You will assist  the Head of Finance & HR in the day-to-day administrative functions of
the  charity  and  will  use  Advantage  Fundraiser  to  record  donations  to  aid  Gift  Aid
claims. You will  co -ordinate and administer the donations and be responsible for the
charity mailings.

You will also work closely with the other senior members of the FCN team to promote
the work of FCN. This will include helping to keep the FCN FarmWell website up-to-
date by uploading new content.

You will be familiar with Microsoft Office applications, and  you  will  be  technically
confident  in communicating  with  other  staff members over Zoom or Teams.

Key responsibilities:

The Business Support Officer will be responsible for taking ownership of the following:

•  Obtaining and collating income from various online sites weekly, splitting out
to identify the total income of each fundraising campaign. To reconcile the
amounts from the reports to the amounts received by FCN.

•  Responding to donations with written thank you letters on a weekly basis and

investigating and responding to enquiries about funds raised.

•  Regularly and accurately update Advantage Fundraiser database with

changes relating to donors and record income received to help with Gift Aid
claims.

•  Producing mailings four times a year, working with an outsourced mailing

company, keeping a record of income received from each mailing to monitor
the success.

•  Assist with documenting step-by-step guidance on the use of systems and

procedures.

•  Answer incoming telephone calls and assist with admin support required by

the CEO.

•  Organising, attending and minuting quarterly management meetings.
•  Obtaining all missing receipts relating to FCN credit card transactions.
•  Supporting with uploading and removing content on the FarmWell website

(farmwell.org.uk).

•  Supporting with marketing, merchandise and fundraising enquiries as

appropriate

•  Working alongside the Senior Leadership Team (including CEO, Operations

and Communications and Partnerships) to support on a wide range of tasks as
required by the role.

Key skills and experience required:

•  Good interpersonal skills.
•  Strong verbal and written communication skills with attention to detail.
•  Computer  literacy  including  a  working knowledge Microsoft office software

(Word,  Excel  and  PowerPoint)  and  CRM  databases  such  as  Advantage
Fundraiser.

•  Excellent organisational skills and deadline achievement.
•  Able to work on own initiative and also as  a key team member supporting with

administrative tasks.

Additional information:

•  This role profile is not exhaustive and  is subject to review in conjunction with

the post holder according to future developments at FCN.

•  You will be sympathetic to the mission and ethos of FCN which is founded on

Christian principles.

Salary for this role: £15,000 per annum at 2.5 days per week

*At times you will be expected to visit and attend meetings at FCN’s national office
at Bragborough Hall Business Centre, Northamptonshire.

To apply for this role:

To apply for this role please send the following to resources@fcn.org.uk, addressed
to Sandra Caulfield, Head of Finance and HR:

•  An up-to-date CV

•  An expression of interest letter highlighting how you meet the criteria of the

role

FCN is an inclusive employer and welcomes applications from anyone supportive of
our mission, ethos and work helping to create a thriving future for farming in the UK.

Closing date: Friday 6th March 2026