Job Introduction
Business Support Officer
Band 6 - £26,403 - £28,142 (pro rata for part time posts)
Permanent, 37 or 18.5 hours per week, with locations based on service needs across Bradford, including City Centre, Keighley, and Shipley.
Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.
We are fully committed to equal opportunities and we welcome applications from all backgrounds.
About the role:
Provide comprehensive support to professional practitioners within Children’s Services by ensuring the efficient management of their workloads. Core duties involve the precise entry and ongoing updating of client records, diligent monitoring and tracking of cases, and the extraction and collation of crucial information from various sources—including reports and audiences, such as those linked to court proceedings. Maintain and systematically update child management record systems, manage documents with accuracy, and effectively coordinate team diaries and rotas to ensure seamless operational support.
Take an active role in arranging and facilitating meetings, activities, events, and contact sessions. This involves setting up meeting logistics, minute taking, and ensuring clear communication with clients and professionals. Provide a welcoming first point of contact through reception duties and handle enquiries from the public, parents, and partners in a friendly and professional manner. Additional tasks include ordering equipment, goods, and services, as well as supporting the induction and onboarding of new staff to contribute towards smooth service delivery.
Offer proactive, solutions-focused support to the team, service users, and members of the public, ensuring all administrative duties are completed in full compliance with relevant legislative requirements, departmental procedures, and regulations. Demonstrate initiative and adaptability in a busy environment to help meet business objectives and maintain high standards of service provision.
Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values/ are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.
Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
You will also have:
- Highly proficient administrative skills, including accurate minute-taking and comprehensive working knowledge of a broad range of computer applications, particularly Microsoft Excel and Word.
- Warm and approachable demeanour, providing an excellent first point of contact through reception duties and handling enquiries from the public, parents, and partners in a professional and courteous manner.
- Self-motivated with a proactive approach to all aspects of work, demonstrating the ability to use initiative and ensure business objectives are consistently achieved.
- Flexible and collaborative team player, capable of adapting to changing priorities and offering cover when required to maintain seamless service delivery within a diverse team environment.
- Strong organisational skills, with proven experience managing multiple, competing priorities effectively to meet deadlines and deliver on business goals.
- Demonstrated experience in outcome-focused environments, with a commitment to continuous improvement and achieving positive results for service users.
Essential qualifications and skills:
- Level 2, or NVQ Level 2, in Business Administration (or equivalent)
- Five GCSEs or equivalent qualifications
- Outstanding customer service abilities across all levels
- Meticulous attention to detail
You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays
- Excellent Local Government pension
- Family-friendly policies and enhanced parental leave
- Health & wellbeing support, including Occupational Health and counselling
- Professional development and career progression opportunities
For full details of our benefits, please see the attached ‘Our Benefits’ brochure.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If shortlisted, you will be required to disclose relevant information regarding criminal history prior to interview.
A Disclosure and Barring Service (DBS) check including a check against the Children’s barred list, will be carried out on preferred candidates.
To arrange an informal discussion, please contact Georgia Nahajec – Service Manager Business Support via georgia.nahajec@bradfordcft.org.uk or Nicole Jagger – Business Support Manager via Nicole.jagger@bradfordcft.org.uk
Closing Date: 01/02/2026
Interviews: Week commencing 09/02/2026