Job Introduction
Business Support Manager
Salary: Grade SO2 / PO1, SCPs 26 – 30 - £37,280 - £40,777,
Permanent, 37 hours per week, Based in Bradford City Centre
Working for the Bradford Children and Families Trust offers the opportunity to work with some great people who are passionate about delivering change in a city whose culture offers as much diversity as it’s geography. You can make a real difference to families and children and be an active part in delivering the service Bradford families should receive.
We are fully committed to equal opportunities and we welcome applications from all backgrounds.
About the Role
Business Support Services within Bradford Children and Families Trust collaborate closely to assist and empower our Executive and Senior Leaders, as well as the Early Help, Social Work, Performance, Partner, Finance, and Corporate Services teams. These services provide critical support, ensuring the effective day-to-day operations of Children’s Services.
We are committed to further investment in our workforce and are seeking to recruit a Business Support Team Manager who will continue to enhance the daily support enabling Children’s Services to function efficiently and effectively. Proven experience in managing business service functions—including financial management, performance, and administration—is essential for this role.
Additionally, we offer a dynamic environment where team members have access to ongoing professional development and training opportunities. Collaboration is actively encouraged across all teams, fostering an atmosphere of mutual support and continuous improvement that enables both individuals and the organisation to thrive.
Our strategic vision and values https://www.bradfordcft.org.uk/about-us/our-vision-and-values are upheld across the Trust, fostering a reliable and supportive environment for both staff and the children in our care.
Our approach is rooted in restorative and relational practice, fostering trust, mutual respect, and meaningful relationships with children, families, and professionals.
You’ll also:
- Champion the delivery of consistently high standards across the service, inspiring and leading positive change.
- Bring demonstrable experience from a similar Business Support Manager position, ideally with a track record of successful leadership—experience within Children’s Services is advantageous but not essential.
- Demonstrate outstanding customer service and people management abilities, fostering a supportive and collaborative environment.
- Ensure the service operates efficiently and effectively, enabling the provision of flexible, skilled, and resilient administrative support within Children’s Social Care.
- Lead by example, driving continuous improvement to maintain an efficient and responsive service.
- Provide clear guidance and reliable support to your team, ensuring work priorities are managed accurately and completed within challenging deadlines.
To be successful in this role you will need:
- Proven ability to effectively manage, lead, and supervise a diverse team of staff, fostering a collaborative, high-performing environment that promotes professional growth and delivers consistently excellent results.
- Proven experience in driving and embedding change, including the development and implementation of new procedures and systems, whether manual or electronic.
- Strong background in financial management, with the ability to oversee budgets and ensure robust financial controls.
- Extensive experience in administrative roles, demonstrating a high level of organisational competence.
- Exceptional attention to detail, ensuring accuracy and consistency in all aspects of work.
- Advanced literacy and numeracy skills, with experience in researching, managing, and analysing information and data.
- Ability to build and maintain excellent professional relationships, fostering collaboration and trust with colleagues and stakeholders.
- Highly proficient IT skills, with a sound understanding of a range of digital tools and systems.
- Flexible and adaptable approach, able to work effectively as part of a diverse team and maintain continuity of service provision.
- Comprehensive understanding of GDPR and data protection legislation, ensuring full compliance in all administrative processes.
- NVQ Level 3 in Business Administration or an equivalent qualification in a relevant field.
You’ll also be joining an organisation that truly values its people, offering a range of benefits designed to support your wellbeing, growth, and work-life balance, including:
- Generous annual leave - 31 days rising to 34 with service, plus bank holidays
- Excellent Local Government pension
- Family-friendly policies and enhanced parental leave
- Health & wellbeing support, including Occupational Health and counselling
- Professional development and career progression opportunities
For full details of our benefits, please see the attached ‘Our Benefits’ brochure.
Bradford Children and Families Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
If shortlisted, you will be required to disclose relevant information regarding criminal history prior to interview.
A Disclosure and Barring Service (DBS) check including a check against the Children’s barred list, will be carried out on preferred candidates.
To arrange an informal discussion, please contact Georgia Nahajec – Service Manager Business Support via georgia.nahajec@bradfordcft.org.uk or Rebecca Simmonds – Head of Service Business Support via Rebecca.simmonds@bradfordcft.org.uk
Closing Date: 25/01/2026
Interviews: 2nd and 3rd February 2026
Interview Location - Keighley Town Hall