Business Support Assistant

RECRUITMENT PACK

Business Support Assistant
(temporary secondment)

INTERNAL ONLY

CONTENTS

About Live Borders

A message from our CEO

The Role

Key Responsibilities

Knowledge and Experience

Packages and Benefits

ABOUT LIVE BORDERS

Live Borders is a forward-looking charitable trust at the heart of the
Scottish Borders, delivering active, creative, heritage, life-long learning
and community services that make a real difference to people’s lives.

We exist to help communities thrive - physically, creatively and socially.
Every day, our teams support people to be active, curious and
connected, whether that’s through sport and fitness, libraries and
learning, arts and heritage, museums, events or community
programmes.

Since our establishment in 2016, Live Borders has brought together
sport, leisure, culture and learning services into one organisation with a
shared purpose: to improve wellbeing, reduce inequality and strengthen
communities across one of Scotland’s most distinctive regions.

A PLACE-BASED ORGANISATION DELIVERING SOCIAL IMPACT

The Scottish Borders is a unique place - rural, diverse and deeply connected
to its communities. Live Borders reflects that. We deliver services across
towns, villages and rural communities, reaching people of all ages and
backgrounds.

Each year, we support more than a million visits to our sport and leisure
facilities and hundreds of thousands of visits to our cultural venues and
services. But our ambition goes beyond numbers. We want to ensure that
what we offer is relevant, inclusive and responsive to the changing needs of
the communities we serve.

We reinvest every penny we generate back into services and communities,
ensuring public value and social impact sits at the heart of everything we do.

A TIME OF OPPORTUNITY AND CHANGE

Live Borders is on an exciting journey. With new leadership and a clear focus
on impact, we are strengthening how we engage with communities, partners
and stakeholders, and how we tell our story.

This is a place for people who want to make a difference - who are motivated
by purpose, but also excited by change, improvement and innovation.

A MESSAGE FROM OUR CHIEF EXECUTIVE

Thank you for your interest in joining Live Borders.

Live Borders plays a vital role in the life of the Scottish Borders. Every day,
our teams support people to be active, creative, curious and connected,
through active living, creativity, culture and heritage, learning and community
services. The impact of this work is felt across our communities, and it matters
deeply.

We are a values-led organisation with a strong sense of purpose, and we are
also one that is evolving, responding to the changing needs of our
communities, the challenges facing the public and third sectors, and the
opportunities ahead of us. This is a moment to be ambitious, thoughtful and
bold about how we deliver our services and how we engage with the people
we serve.

Everyone who works at Live Borders plays a part in our success. We are
looking for people who care about people and place, who bring ideas,
enthusiasm and commitment, and who want to do work that makes a positive
difference. Whether your role is frontline, operational, specialist or strategic,
you will be supported to contribute, grow and do your best work.

At Live Borders, we value openness, inclusion and teamwork. We believe that
empowered people deliver the best services, and we are committed to
creating an environment where our teams can grow, develop and do their best
work.

If you are motivated by purpose, excited by change and keen to be part of an
organisation rooted in community and impact, I encourage you to consider
joining us.

I look forward to welcoming you to Live Borders.

Catriona McAllister
Chief Executive
Live Borders

THE ROLE

Hours:

24 hours per week / Secondment

Location:

Newtown St Boswells

Salary:

£26,585.48 - £27,241.43 (pro rata)

Provide an effective and efficient clerical support service to all Live
Borders services, this role is office based.

OTHER DETAILS

•  Undertake any other reasonable duties which may be requested by Live

Borders

•  Requirement to work out with normal hours (evenings/weekends):

Occasional, by arrangement

•  Full UK Driving Licence and access to vehicle essential.
•  Live Borders offers a flexible working environment, with a hybrid

approach.

KEY RESPONSIBILITIES

1.  Carry out general day to day clerical  duties, acting as a central point and first point of contact.
2.  Answer enquiries, where possible and to escalate these where appropriate.
3.  Answer phones, including taking and relaying messages, transferring calls as appropriate.
4.  Carry out mail duties – incoming, outgoing and electronic mail, including generic mailboxes.
5.  Take and process external and internal bookings including taking credit / debit card payments and

managing meeting room bookings.

6.  Order goods and services, such as stationery/ office supplies using the appropriate financial /

purchasing systems.

7.  Assist in the preparation of statistical data in appropriate format and financial information as

required.

8.  Maintain and update databases and spreadsheets to ensure the efficient recording and processing

of information.

9.  To collate  data and assist with the preparation and circulation of information.
10. Input data to specialist information systems and portals (Vernons, Spydus, Gladstone, Digitickets,

Lemon Bookings, Tech 1,).

11. Run reports from specialist systems to provide management information.
12. Carry out general clerical  duties as necessary to ensure the smooth operation of the section. Such
duties will include photocopying, laminating, scanning, filing, file retrieval and destruction of files
per the schedule of retention.

13. Process, calculate and record Petty Cash claims; prepare cheque requests.
14. Carry out the clerical work associated with the processing, calculation, coding and recording of

invoices and the raising of external invoices.

15. Assist with and / or carry out banking and complete and reconcile the income return.
16. Calculate Commission amounts and carry out other costings i.e. for bookings.
17. Carry out necessary clerical duties associated with the organisation of meetings, seminars,

conferences etc. Work closely with all staff involved ensuring effective consultation and support.
This will include arranging venues, catering, equipment and supplies and preparing materials and
papers, as appropriate.

18. Support with stock taking and audits, to take and maintain an Inventory.
19. Update social media.
20. Support with the recording of building faults.
21. As an employee you must take reasonable care for the health and safety of yourself, other employees

and anyone else who may be affected by your work activities.

22. Employees shall work in accordance with policies, procedures, information, instructions and / or

training received.

23. This job description is indicative of the nature and level of responsibility associated with the job. It is
not exhaustive and there may be a requirement to undertake  such other duties as may be required to
meet the needs of the Service or Live Borders

KNOWLEDGE & EXPERIENCE

EDUCATION
Essential

Assessed  Desirable

Assessed

Good standard of education, Minimum
of 3 Nat 5’s (or equivalent), which must
include English & Maths or SVQ Level 2

A/I

One years experience  of
working in an office
environment

A/I

A

Current Driving License

EXPERIENCE

Essential

Assessed  Desirable

Assessed

Experience  of using MS Office packages,
especially Outlook

A/I

Maintenance of site security

Working with members of the public

A/I

Maintenance  of stock
records

A/I

A/I

SKILLS AND KNOWLEDGE

Essential

Assessed  Desirable

Assessed

Ability to prioritise and organize own
workload

A/I

Basic Health and Safety
knowledge and awareness

I/R

Good communication skills

To be able to accept responsibility and
work unsupervised

Enthusiastic and approachable

Willingness to undertake relevant
training

A/I

A/I

A/I

A/I

PACKAGES & BENEFITS

Pension: Starts with a 5% company contribution into an Aviva scheme, increased to
10% after 2 years service. After 5 years service, you can join the Local Government
Pension Scheme (current company contribution is 17%)

Holidays: Starts at 30 days of annual leave plus 4 public holidays (for Christmas and
New Year). Increases with service up to a maximum of 35 days after 6 years’ service.

Free membership at our Gyms & Swimming Pools

Free entry to our Attractions (e.g. The Great Tapestry of Scotland, The Jim Clark
Motorsport Museum)

Death in Service benefit of 3 times salary

ASVA membership: We are a corporate member which means staff can get free access
to other member attractions, including Edinburgh Zoo and Historic Scotland sites.

Cyclescheme: Saves the employee tax and NI contributions on the purchase of a new
bike and accessories

Help@Hand: Employee assistance programme which includes a variety of services
including a 24 Hour advice and information line with support including -

•  Counselling and legal information

•  Financial Support

•  Remote GPs: where employees can arrange a call back from a practising UK GP

24/7

•  Savings and discounts - access savings and rewards across a variety of big

brands

NEXT STEPS

If you would like more information or an informal chat about the role, please
contact Nicky Bell on nbell2@liveborders.org.uk

If you would like to apply for this post, head to
https://liveborders.bamboohr.com/careers

Hours:

22 hours per week / secondment for 16

months

Location:

Newtown St Boswells

Salary:

£31,052.92 - £33.571.79 (from 1st April)

Closing Date:

16th March 2026 at 9am

The selection process can include different forms of assessment along with
a formal interview. You will be advised of this if your application is
successful.

If you have a disability and need assistance in completing your application
form, please contact our people team recruitment@liveborders.org.uk to
discuss your needs.

We look forward to receiving your completed application.