Business Development Manager

Job Title:

Business Development Manager

Job Description

Tenure:

Base:

Permanent

Head Office

Responsible to:

Director of Funding & Communications

Responsible for:

Retail Managers

Salary:

Hours:

£38,333 FTE

37.5

JOB SUMMARY:

The  Business  Development  Manager  is  based  within  the  Marketing  &  Income  Generation
(MIG) Team.  The overall purpose of the MIG Team is to raise the profile of Hospice at Home
West Cumbria (HHWC) and to generate income to support all Hospice activities.

Hospice at Home West Cumbria currently has two successful charity shops, and a presence
on eBay.  We have two Retail Managers and a dedicated team of volunteers who ensure
these existing enterprises thrive.

The Business Development Manager is a new post created to lead the development,
delivery, and expansion of social enterprise initiatives that generate sustainable income for
the charity. The role involves managing existing projects, identifying new opportunities, and
building strategic partnerships to support long-term financial growth and community
impact.

The postholder will support staff and volunteers to provide an exceptional customer
experience across all our enterprise projects.

DUTIES AND RESPONSIBILITIES OF THE POST:

Key responsibilities of the job

•  Lead the development and promotion of existing enterprise projects (two charity shops
and eBay store), reaching key performance targets and increasing sales and profits.

•  Adopting an entrepreneurial approach, identify and assess new opportunities aligned

with the organisational strategy:

o  Develop business cases and implementation plans for new initiatives.
Identify opportunities for commercialisation of existing activities.
o

•  Lead, motivate and empower the team of staff and volunteers, building new levels of

confidence and ambition:

o  maintain an inclusive and professional culture
o  monitor individual work plans and performance
identify and address development needs
o
o  encourage and allow staff and volunteers to take responsibility and exercise

initiative.

•  Work closely with the marketing and fundraising teams to integrate enterprise into
wider income generation and public awareness efforts.  Ensure our public facing
enterprise projects represents our values and offers the public a window into the
organisation.

•  Ensure all enterprise activity is conducted in accordance with current legislation,

organisational policies and procedures and best practice.

•  Undertake ongoing analysis, planning and forecasting to ensure activities give the best

possible return on investment.

•  Manages and analyses budgets and reports to the senior management team.

•  Ensure the accurate recording of all engagement on our gift aid donor database and
ensure it is maintained and up to date in line with our data management processes.

•  Contribute to the development of new processes and ways of working through

generating new ideas and embracing and championing change.

•  Build relationships with other local businesses and identify opportunities for

collaboration.

•  Develop a programme of enterprise events (for example pop-up shops) in order to

increase income and awareness.

Personal Development:
•  To be committed to personal and professional development and engage in mandatory

and statutory training as required.

•  Set challenging goals through the appraisal process to ensure the effective delivery of

organisational, team and personal objectives.

•  To keep updated with current policies and procedures.

General
•  Ensure that the Hospice’s purpose and values are at the core of all activities.

•  Ensure the maintenance of confidentiality in respect of staff, volunteer and client

records and all privileged information relating to the services of the Charity, its patients,
staff and volunteers and particularly of the area for which directly responsible.

•  Promote and foster the Hospice’s reputation and standing within the community and

with private, statutory and voluntary sector agencies and organisations.

•  Undertake any other duties which may be reasonably required.

•  All staff have a responsibility to adhere to the Health and Safety policy and report all
accidents, incidents or near misses promptly and when requested to co-operate with
any investigations undertaken.

•  HHWC has adopted an equal opportunities policy and all employees must be aware of
their obligations to abide by the spirit and nature of the policy to avoid direct and
indirect discrimination.

Practical
Knowledge and
Qualifications

Skills and
Competencies

Experience

Person Specification

Business Development Manager

Qualities Required

Higher education qualification in a sales, customer
service or related subject OR professional qualification
OR equivalent experience
Up to date practical knowledge of the retail and sales
environment, regulations and trends
Knowledge of Point of Sales systems
Knowledge of gift aid and it’s practical application in
charity retail
Excellent oral and written communication skills
including compiling text for literature and enterprise
promotions
Strong admin and organisational skills with advanced IT
competency and working knowledge of all Office
applications
Ability to see the bigger picture, grasp opportunities and
find practical solutions to problems
Ability to work on own initiative whilst also taking
direction
Ability to work to tight deadlines and under pressure,
being responsive to unexpected changes to project
plans
A creative, innovative and entrepreneurial flair
Personable and able to engage and develop positive
relationships with colleagues and other contacts
Flexible, with a willingness to work occasional weekends
and evenings to fulfil the requirement of the post
Prepared to travel and attend meetings and training as
required
Track record of planning and implementing multiple
projects on time and achieving targets
Experience of exercising entrepreneurial talent by
generating profit through enterprise/business activities
Experience of working in a sales environment
Experience of developing relationships with a wide
variety of stakeholders including business
representatives
Achievement of Team Leader level in a comparable
organisation managing staff and/or volunteers

A = Application Form

I = Interview

E = Exercise

Essential (E)
Desirable (D)
E

Method of
Assessment
A/I

E

D
D

E

E

E

E

E

E
E

E

E

E

E

D
E

D

A/I

A/I
A/I

I

A/I

I

A/I

I

I/E
I

A/I

A

A/I

A/I

A/I
A/I

A