Recruitment Pack:
Business Development and
Operations Coordinator

Hello & Welcome

 everyone with a mental health

Thank you for your interest in this role at Tyneside and Northumberland Mind. W
to ensure that
get the support they need from people they trust
suffer alone , that  is why we have been working with individuals, families, communities and
businesses for nearly 30 years.

issue  can be in  control of their own lives and
. We are passiona te that no one should

e exist

With 1 in 4 people now suffering from a
team are needed now more than ever.
experience of mental issues and therefore needs their own path to recovery. That is why
we always take a holistic approach and look at the whole person, not just their mental
health needs.

  We know that each person has a different

mental health issue

, our services and

skills of  our

We are a motivated and passionate team, led by the desire to positively impact
wellbeing of individuals.
Northumberland Mind is

2024   was a difficult year for charities, and

no exception.

the

Tyneside and

We have ambitious plans for the
element of our future success will be in having
particularly welcome applications from people with relevant lived experience and those
that reflect the diverse communities we serve

future,  and we have confidence in the road ahead. A

a talented and skilled team

.

key

, and we

I look forward to  hopefully meeting you  soon.

Alex Wilson
Chief Executive Officer

1

Who we are

Tyneside and Northumberland Mind are an independent, local charity that delivers mental

health services across the whole of Tyneside and Northumberland.

We exist to promote positive mental health, providing flexible, responsive and sustainable

support services to those in the Tyneside and Northumberland area.

We offer a range of services, including counselling, a listening service, wellbeing groups

and training based on the principals of wellbeing, recovery, resilience and prevention.

Our  Values

Collaborative
Collaborate and work together

Accessible
Accessible and approachable for all

Respectful
Respectful and inclusive of everyone

Empowering
Respectful and inclusive of everyone

Supportive
Supportive through Services and Partnerships

•

•

•

•

•

2

Our  Vision

Our vision is for everyone with a mental health problem to be in control of their own
lives and get the support they need from people they trust!

Our Leadership Team

Our Leadership Team ensures the direction and strategy set by our Board of Trustees is
implemented effectively for the benefit of the users of our services.
of forward thinking and dynamic group of professionals who between them have many
years of experience in delivering mental health services, running charitable
and working closely with both socially excluded groups and vulnerable people and
communities.

The team is made up

organisations,

Our Board of Trustees

Our Board of Trustees is responsible for our governance and strategic direction and is
by our Chair David Slater. Our Board is accountable for everything we do, including settling
our strategic direction
Leadership Team, staff and volunteers.
our diverse communities

, evaluating our performance, and supporting and empowering our

We have  9  trustees  on our  Board, and they  reflect

.

led

The Mind Quality Mark

Tyneside and Northumberland Mind (a local Mind)

As part of the National Mind Network,
is  assessed by a robust quality assurance framework created
The Mind Quality Mark (MQM). MQM sets out the baseline of best practice and legal
compliance in all areas of a local Mind’s governance and activities. To achieve the MQM, a
local Mind must meet or exceed all 24 key standards. We are
Northumberland Mind has met and exceeded

 all standards.

and  set out by Mind called

proud th at   Tyneside and

3

About the

role

Job title:
Coordinator

  Business Development and Operations

Responsible to:

   Head of Business Development

Contract:

Based at:

Part -Time  [25 hours/week

]

Hybrid working, with ability to travel during
working hours  and  occasionally  out of hours
across our area of benefit
Gateshead, North and South Tyneside and
Northumberland.

e.g.  Newcastle,

Length of contract:

Permanent

Salary:

Benefits:

£17,800/annual

Private health cash back plan
Access t o employee  discount scheme,
Enhanced pension contribution,
years in service  benefits.

,

Purpose of job
Following exciting growth and evolution of Tyneside and Northumberland Mind in
recent years comes a rewarding new role within the charity; Business
Development and Operations Coordinator. Play an instrumental role in this next
phase of our Local Mind; expa
generating services, and amplifying the way we engage with our communities,
partners, and supporters.

nding our reach, strengthening our income

-

This new, multifaceted role, blends business development, service coordination,
and promotional leadership, with the postholder supporting the delivery of our
mental health training programmes, managing key communications, and acting as
an integral role in  shaping our public presence.

4

ading the Tyneside and Northumberland Mind

As Business Development and Operations Coordinator, the postholder will play
an integral role in implementing our strategic direction, working closely with the
CEO and Senior Leadership Team to support initiatives, ensure smooth
operational delivery and le
Ambassador Scheme, a new initiative with the power to amplify all we do as a
local mental health charity and create greater mental health awareness across
the region. As Business Development and Operations Coordin
the unique opportunity to design a role from the ground up, bringing innovation,
initiative, and passion, helping us build a future of better mental health
awareness and support services to all those that need them.

ator, you will have

Key Responsibilities

•  Take the lead in developing and operationalising this newly created role, by

creating a welcoming and professional engagement services function

.

•  Build on existing relationships and support the development of new business

opportunities .

•  Act as a first point of contact for sales and service enquiries via phone, email

and in person , ensuring timely and accurate responses.

•  Provide clear information about the charity’s services, training and mental

health resources.

•  Support

introductory   sales conversation and

partnership discussions, sharing

information about the charity’s paid for services and escalating where
appropriate.

•  Send follow up information and proposals to individuals and organisations

interested in our services.

•  Work closely with the marketing team to help create

  clear and relevant

promotional materials.

•

Identify opportunities to improve how the charity engages with external
audiences.

•  Support the planning, organisation, promotion and occasional delivery of

charity events, outreach and promotional activities.

•  Work closely with colleagues

to coordinate services, schedule and delivery

activity.

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•  Manage the calendar for training
•  Liaise with the Head of Finance to support

and coordinate internal and associate trainers.
invoicing, payments and

administrative tasks

 related to training and service provision.

•  Work closely with the marketing team to help create clear and relevant

promotional materials.

•  Share insights from enquiries, sales and partner conversations to support

marketing, fundraising and community engagement activity.

•  Maintain accurate records relating to services, training and

relevant enquiries,

and share feedback from clients and partners to support learning and service
improvement.

•  Supporting the CEO and Senior Leadership Team with administrative tasks

and supporting the implementation of our strategic direction.
•  Lead the Tyneside and Northumberland Mind ambassador scheme

.

Person Specification

•  E xperience in front
partnership  role s .

-facing   roles , coordination

, business development or

•  Confidence promoting services and engaging in sales and partnership

conversations.

•  Strong interpersonal and communication skills, with the ability to empathise

with people.

•  Ability to work independently, take initiative, and build new processes.
•  Excellent organisational skills and attention to detail.
•  Strategic and
change.

forward -thinking   mind set, comfortable with challenge and

•  Strong Alignment with
•  Ability and experience of working to targets.

 Tyneside and Northumberland Mind values and mission

.

•  Proficiency in using office software and communication tools.

6

E ssential

•  Full drivers licence and

use of own vehicle with confidence to drive in Tyneside

and Northumberland Mind’s area of benefit (
and South Tyneside and Northumberland).

e.g. Newcastle, Gateshead, North

Desir able

•  Experience working or volunteering in a charity or not for profit organisation.

•  Experience engaging with volunteers, ambassadors or community

representatives

.

C onditions of Employment
In the light of legislation [Section 8 Asylum and Immigration Act, January 1997],
as a condition of being able to commence employment, the successful candidate
will be required to provide documentation to prove that they are able to work in
the UK. Such do cuments will include one or more of the following, as appropriate:

•
•
•
•

National Insurance number
Birth certificate or British passport.
Certificate of registration, or naturalisation as a British citizen
Passport or documentation evidencing citizenship of an EEA country

.

.

.

Disclosure and Barring Service (DBS check)
This post is subject to a Disclosure and Barring Service (DBS) check.

Travel requirements:
As this role involves regular travel to various locations to meet the operational
needs of the business, offer holders must have:
•  A full driving licence.
•
Ideally access to private vehicle
•  Vali d business travel insurance

.

.

Probation
The appointment is subject to a probation period of 6 months.

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Expenses
Out of pocket expenses will be payable at rates set out in Tyneside and
Northumberland Mind's expenses policy.

Holidays
On joining, pro rata on a 2
entitlement increases depending on length of service. (The holiday year runs from
1 April to 31 March.)

4   working days per annum. Thereafter, the holiday

Tyneside and Northumberland Mind pension scheme
Tyneside and Northumberland Mind has a group personal pension plan. Further
Head of Service .
details about the pension plan are available from the

Interested in joining us?

Equa lity Diversity and Inclusion Statement

Tyneside and Northumberland Mind embraces
opportunities.

 diversity and promotes equal

We are committed to being an anti
welcome and encourage applications from diverse and marginalised groups.

-discriminatory organisation and positively

Tyneside & Northumberland Mind recognises that there are systemic and individual
barriers which people face in maintaining good mental health, accessing support
and treatment when they need it, and being accepted for who they are in terms
of their mental h ealth. We pledge to do all we can to recognise and tackle these
barriers, and to monitor our progress.

We strive to be diverse and inclusive in our workforce, our commitment to equity,
diversity and inclusion runs through our employee experience.
inclusive workplace where our staff can bring their full selves to work and strive to
ensure that
potential.
can bring in terms of your culture, ethnicity, race, sex, gender, age, religion,
tation and beliefs.
disability and sexual orien

  everyone is offered equality of opportunity to achieve their full
  In recruiting our team, we welcome the unique contributions that you

   We promote an

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When you join us, you will also have the opportunity to join our Diversity
and
organisation.

Inc lusion Working Group and help champion D

, Equity

E&I throughout our

Here is how to apply.

Tyneside and Northumberland Mind is an Equal Opportunities employer and will
apply objective criteria to assess merit. It aims to ensure that no job applicant or
employee receives less favourable treatment on the grounds of colour, nationality,
religion, e thnic or national origin, sex, marital status, sexual orientation, age or
disability or is disadvantaged by conditions or requirements which cannot be
shown to be justifiable.

Selection criteria and procedures are always reviewed to ensure that individuals
are selected, promoted, and treated on the basis of their relevant merits and
abilities. All employees will be given equal opportunity and where appropriate and
ial training to enable them to progress both within and outside the
possible, spec
organisation. Tyneside and Northumberland Mind is committed to a programme of
action to make this policy fully effective.  Candidates who consider that they have
ould write to the Chief Executive Officer, Tyneside and
not been fairly treated sh
rd  Floor Tru Knit House, 9
Northumberland Mind, 3
upon Tyne, NE1 6UF within seven days of an interview, after which the matter will
be investigated.

-11 Carliol Square, Newcastle

Required for application:
1x Curriculum Vitae (CV, preferred in Pdf format)
Complete pre -screening questions.

To submit your application please follow the link below:
https://hr.breathehr.com/v/business

- development

- and - operations

- 44516

Closing Date for
Interviews

applications

 will be  January  21st , 2026 .

anticipated  week commencing

February  2 nd, 2026 .

Further questions and enquiries about the role? Email:
Alex.Wilson@tynesidemind.org.uk

9

Find us  at:
9 -11 Tru-Knit House
Carliol Square
Newcastle upon Tyne

NE 1 6UF

www.tynesidemind.org.uk

Charity Number: 11 40856

Company Number:

 075524 34