Business Analyst - Microsoft Dynamics 365 CRM

Ref:SIT66 | Business Analyst - Microsoft Dynamics 365 CRM | Home-based, Nationwide UK

However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary circa £45,000 per annum (inner London weighting £3,950 per annum/pro rata or outer London weighting £2,457 per annum/pro rata may be applied in accordance with where you live) Permanent | 35 hours per week

We’re looking for a collaborative and motivated individual to join our Digital, Technology & Data Services team as a Microsoft Dynamics 365 CRM Business Analyst.

Initially reporting to the Associate Director for Knowledge and Insight, the Business Analyst will support the development and ongoing improvement of the organisation’s Microsoft Dynamics 365 CRM platform. The role will analyse and translate business needs into clear, well-structured technical requirements, helping to deliver Microsoft Dynamics 365 CRM improvements that enhance customer services, strengthen engagement and improve operational efficiency.

The role acts as a key bridge between operational teams and technical delivery colleagues, ensuring changes are driven by genuine organisational needs, aligned with strategic priorities, and designed to deliver sustainable long‑term value.

Key responsibilities will include:

• Working with stakeholders across the organisation to understand business processes, user needs and priorities
• Analysing, documenting and translating business requirements into clear functional specifications for Microsoft Dynamics 365 CRM development
• Collaborating closely with Digital, Technology & Data Services colleagues to support the delivery of Microsoft Dynamics 365 CRM enhancements
• Ensuring Microsoft Dynamics 365 CRM developments align with organisational strategy and deliver measurable business benefits
• Supporting continuous improvement of the Microsoft Dynamics 365 CRM platform, championing usability, efficiency and best practice

You will:

• Have experience or a proven track record of working as a Business Analyst on CRM systems, ideally Microsoft Dynamics 365.
• Have strong skills in requirements gathering, analysis and documentation
• Be confident working collaboratively with both technical and non‑technical stakeholders
• Have experience translating operational needs into effective technical solutions
• Be organised, analytical and focused on delivering long‑term value for the organisation

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

Please click here to view the role profile.

To apply email: jane.tooke@stroke.org.uk Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

Closing Date: 10 May 2026 | Interview Date:  20 May 2026

Please note all roles close at midnight

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.