Business Analyst
Business Analyst
Are you a Business Analyst who enjoys solving complex problems, connecting people with technology and turning ideas into practical solutions?
Great Ormond Street Hospital Charity is looking for a Business Analyst to play a key role in delivering technology change across the organisation. Working at the heart of our Technology Delivery team, you'll collaborate closely with our Salesforce, Data Integration, Engineering and business teams to help deliver connected, user-focused solutions that make a real difference.
This is a varied role where you'll move between discovery, analysis and delivery. One day you could be running workshops with fundraising teams to understand their challenges; the next you'll be mapping Salesforce processes, analysing data flows, refining user stories with developers or supporting testing ahead of a major release.
We're looking for someone who enjoys bringing clarity to complexity. Someone who can ask the right questions, challenge assumptions and build strong relationships across technical and non-technical teams. You'll help ensure technology isn't just delivered successfully—it genuinely works for the people who use it.
As part of our Technology Delivery team, you'll help shape improvements across Salesforce, CRM, enterprise integrations and wider digital platforms, supporting our ambition to deliver secure, connected technology and seamless digital experiences.
Salary
The salary for this role is £48,192 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office.
In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.
Key Responsibilities
- Work closely with our Salesforce & Data Integration and Engineering teams to understand business needs and translate them into clear, deliverable requirements.
- Act as the link between business and technology teams, helping people build shared understanding and confidence throughout delivery.
- Facilitate workshops, discovery sessions and stakeholder meetings to identify opportunities, improve processes and shape future solutions.
- Analyse end-to-end business processes, Salesforce functionality, system interactions and data flows to support technology improvements and integrations.
- Support Agile delivery by refining user stories, acceptance criteria and backlog priorities, working alongside developers, administrators and QA teams.
- Identify opportunities to improve systems, processes and user experiences, making practical recommendations based on evidence and insight.
- Produce high-quality business analysis documentation including process maps, user stories, requirements catalogues and supporting guidance.
- Support testing and user acceptance activities, ensuring solutions meet business needs before release.
- Help embed consistent business analysis practices and contribute to the continuous improvement of delivery standards across Technology.
Skills, Knowledge and Expertise
- Experience working as a Business Analyst within technology, digital transformation or systems-based projects.
- Experience working with Salesforce, with an understanding of how business processes interact with technology.
- Experience working alongside integration teams or supporting projects involving connected systems, APIs or enterprise data flows.
- Strong workshop facilitation, stakeholder engagement and requirements gathering skills.
- Experience documenting business processes, user stories, acceptance criteria and functional requirements.
- Experience working within Agile or Scrum delivery environments.
- Excellent communication skills, with the ability to translate technical concepts into clear business language and vice versa.
- Strong analytical and problem-solving skills, with a structured approach to identifying opportunities and improving processes.
- Ability to build trusted relationships across business, technology and delivery teams.
How to apply
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.
Please click on the apply button in the top right-hand corner where you will be taken to a short application form to complete.
Closing date:3rd July 2026#LI-HM1
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
#LI-HM1
About Great Ormond Street Hospital Charity
Every day, around 750 children and young people from across the UK are seen at Great Ormond Street Hospital (GOSH). At Great Ormond Street Hospital Charity, we help the hospital go above and beyond for seriously ill children, enabling kinder and better treatments, bringing hope for children with the rarest and most complex illnesses, and making hospital a little bit easier and a lot more fun for the thousands of children who are treated at GOSH every year. Our staff raise vital funds to support ground-breaking research, cutting-edge medical equipment, and the creation of child-centred facilities to help save more young lives, and essential support services that help save childhoods too.
Together, we can help give seriously ill children the best chance, and the best childhood, possible.
Our commitment to Equity, Diversity and Inclusion
We believe that GOSH Charity and the charity sector more widely should reflect the diversity of patients, communities, and society at large. We also know that having a more diverse and inclusive workforce will make us more innovative, challenge the status quo, and enable us to deliver more impact. We encourage applications from people of all backgrounds. In particular, we encourage applications from those who are currently under represented within the charity sector as they may be marginalised by race and/or ethnicity, sexual orientation, disability, long-term health conditions, or socioeconomic status.
If you would like more information about our approach to inclusive hiring please see our Inclusive Hiring Page here. You can also find out more about our commitments to EDI within our EDI Strategy here
https://www.gosh.org/about-us/equality-diversity-and-inclusion-edi-strategy/As a Level 2 Disability Confident Employer we are more than happy to make reasonable adjustments wherever possible throughout the recruitment process. For more information on this please contact recruitment@gosh.org