Job Reference:
1668
Location:
Gloucestershire
Hours of Work:
22.2 hours per week (part-time)
Salary:
£26,037 - £27,780 FTE per annum (pro-rata for part-time hours)
Contract Type:
Permanent
Closing Date:
30 Jan 2026
ID:1668 Business Administrator Support and Office Coordinator Hampshire, Gloucestershire and North Somerset
Salary: £26,037 - £27,780 FTE per annum (£15,622.20 - £16,668 pro rata per annum)
Location: Office based - Family Action PARCS, Diana House, Portsmouth.
The role supports services across Hampshire, Gloucestershire and North Somerset, some travel may be required in these areas.
Our office space is wheelchair accessible.
Hours: Part time, 22.2 hours per week (3 days - Tues, Weds, Thurs; in accordance with our service opening hours)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent Contract
Family Action & the Role’s Impact
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
This is an exciting opportunity to play a key role in this specialist team. We are looking for an experienced Business Support Administrator and Office Coordinator; someone who is motivated, passionate, and wanting to make a difference to the lives of those that are impacted by sexual violence and domestic abuse, while ensuring the highest standards of quality and client experience are upheld.
Main Responsibilities:
• Provide comprehensive business support for three services and office management to ensure the smooth functioning of the three services including office cover (Portsmouth), health and safety checks and premises arrangements
• Support (if budget allows) an apprentice to maintain administrative and data collection systems including referral processes
• Be accountable for data recording, and reporting requirements including oversight of financial processes for the three services as well as being responsible for the smooth running of the administration linked to premises and building management.
• Support the development of activities that supports the finances of the three services such as developing our training offer, income through room letting and finding funding opportunities for the other services.
• Support the recruitment and induction of staff and volunteers for all three services with the appropriate service managers.
Main Requirements (for details check the job description and person specification):
You will have Extensive experience in providing excellent administrative support including good IT, numeracy skills and familiarisation with use of systems, databases, collating data and providing high quality monitoring and evaluation reports. You will be educated to a minimum of NVQ4 or degree level in a discipline that is relevant to this role i.e Business Administration, Finance, Systems, Health and Social Care, Information and Advice. Some experience of line management is desirable. You will have experience of working with a charity either as a volunteer or within a paid capacity. You will be trauma aware and have had experience of working with complex change and trauma in a supportive/administrative capacity. You will be able to demonstrate empathy, tact and sensitivity. You will have excellent organisational, planning, time keeping, problem solving skills. You will have an ability to maintain financial procedures. You will have the skills and aptitude for building relationships and maintain relationships with professionals, community groups and other agencies. You will have understanding and awareness of the impact of disadvantage and social exclusion and a commitment to promoting inclusion and equality of opportunity for all. You will be proactive and have a positive attitude.
Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service.
Benefits:
- A pro-rata annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Friday 30th January 2026 at 23:59 midnight
Interviews are scheduled to take place from Friday 6th February 2026 virtually, with slots throughout the working day and early/late slots available.
For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: lisa.platts@family-action.org.uk
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an interview.