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Branch Relations Administrator

THE CHARTERED INSTITUTE OF ARBITRATORS
29,000 per year
12 Bloomsbury Square, Holborn, London
Full-time

Branch Relations Administrator

Play a pivotal role supporting a global branch network, strengthening governance and providing excellent administrative support during an exciting period of change.

We usually respond within two weeks

Job Title: Branch Relations Administrator 

Reporting to: Head of Branch Relations 

Location: 12 Bloomsbury Square, Holborn, London (Hybrid – 2 days per week in the office) 

Company Overview: 

Ciarb is a professional membership body. We support our members through advocacy, professional standards, training, and guidance. We are committed to maintaining the highest standards of governance, compliance, and integrity in all that we do.

Position Overview: 

You will provide key administrative support for the Branches and Governance team at Ciarb. Ciarb is entering a period of governance modernisation and undertaking work to update governance frameworks, structures, and processes to ensure they remain fit for purpose, proportionate, and aligned with Ciarb’s evolving organisational strategy. This includes strengthening branch governance frameworks to reflect the scale, diversity, and maturity of the global branch network, as well as ensuring consistency, transparency, and good governance practice across HQ, branches, and volunteer-led structures.

This role plays a crucial part in providing coordination and administrative support for branch governance activity and will provide opportunities for the right candidate in developing administrative processes and procedures to support good governance practice across branches.

You will be responsible for delivering an exemplary service to both internal and external stakeholders, providing timely support and administrative functions.

Key Responsibilities:  

  • Providing general administrative support related to branch governance and engagement processes

  • Providing exceptional verbal and written communication with our branch committee members

  • Taking accountability for general email accounts, providing responses to queries, managing communications to branch committee members and following escalation procedures when necessary.

  • Taking responsibility for the diary management of internal and external meetings relating to governance.

  • Providing support in meetings with stakeholders to distribute agendas and take minutes.

  • Responsibility for branch data tracking, verification and record-keeping to ensure Branch Governance information is accurate and up to date.

  • Maintain accurate records and data within the Customer Relationship Management system and other internal databases.

  • Support Branch governance communication and volunteer processes including volunteer onboarding, exit and recognition processes.

  • Provide administrative support for branch AGMs and elections

  • Support Branch Governance reporting processes

  • Support implementation of Governance Reform and restructure activity as appropriate

  • Support development of resources to support branch and non-branch roles

Experience: 

Personal attributes  

  • Previous experience of an administrative office-based role ideally in a branch governance environment and/or an international organisation with hub and spoke global footprint.

  • A problem solver with excellent attention to detail whilst working independently

  • Strong verbal and written communication skills with the ability to listen and communicate effectively

  • Demonstrates strong organisational skills and effective time management

  • Experienced and skilled in Microsoft Office packages (Word, Excel, Outlook, CRM, Power BI)

  • Strong commitment to Equity, Diversity and Inclusion fostering a collaborative environment amongst their team and the wider organisation

  • Experience within a membership organisation would be an advantage.

  • Experience of use of a CRM, MIS or EMR would be an advantage.

What's in it for you? 

Contract: Fixed term contract, 12 months 

Working Style: Full time, Hybrid – 2 days per week in the office.  

Salary: £29,000 - £33,000(depending on experience) 

Annual leave: 25 days per annum plus UK bank holidays 

Sick pay: Enhanced company scheme subject to terms and conditions 

My Free Time: We offer up to 12 additional wellbeing days a year 

Pension: Generous Pension Scheme (from day 1 of joining) 

Other Benefits: 

  • Employee Assistance Programme (EAP)

  • Private Healthcare: Vitality Health

  • Cycle-to-work scheme

  • Season Ticket Loan

  • Perkbox subscription (money-saving platform)

Application Notes:

A covering letter of ideally one A4 page but no more than one along with your CV is required to complete your application.

See below to view guidance on constructing a cover letter.

About Ciarb

The Chartered Institute of Arbitrators (Ciarb) is a leading global professional membership organisation dedicated to promoting and facilitating the use of alternative dispute resolution (ADR) methods. Ciarb has a rich history spanning over a century and as a UK registered charity Ciarb works in the public interest through our global network of 44 branches to advance the understanding and practice of ADR worldwide.

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