Box Office Receptionist

JOB DESCRIPTION

Box Office Receptionist (20 hours per week)

Responsible to:

Box Office & Sales Manager

We are looking for a Box Office Receptionist to join our sales team. If you enjoy working with the
public, have a practical, common-sense approach and high standards, and are looking for variety
in a job at one of the most active arts venues in the Southeast, we would love to hear from you.

SOUTH HILL PARK ARTS CENTRE AND THEATRE

Located in a beautiful eighteenth-century mansion house and grounds, South Hill Park is a unique
and highly regarded arts centre and theatre, providing a rich mix of arts performances and cultural
activities. The venue is also the new official home for Bracknell Forest wedding ceremonies and
offers a variety of opportunities for corporate or private events and hospitality such as wedding
receptions, parties and conferencing. South Hill Park works in partnership with contract caterer
Peas & Carrots Ltd to provide a quality in-house service.

As a producing and presenting venue across music, theatre, comedy and dance, South Hill Park
attracts leading professional producers, artists and local groups to form an annual performing arts
programme augmented by our hugely popular in-house productions, including our award-winning
Christmas pantomime and other large-scale events throughout the year.

From life drawing classes to tap dance, there is also an extensive range of workshops in almost
everything artistic.  The venue boasts two theatres, a music and comedy cellar, a recital room,
craft workshops, three visual arts exhibition spaces and a cinema.

In the summer, the grounds and buildings are taken over by several festivals and outdoor events
–  an  opportunity  to  enjoy  popular  music,  Shakespeare,  and  children’s  theatre  in  a  beautifully-
restored, award-winning English garden.

South  Hill  Park  is  run  by  an  independent  trust  registered  as  a  charity  and  is  part-funded  by
Bracknell  Forest  Borough  Council  and  Bracknell  Town  Council,  with  project  support  from  Arts
Council England and several trusts and foundations.

South Hill Park is a creative and vibrant place to visit and work. The staff, Board of Trustees and
visitors  are  fiercely  proud  of  the  work  and  activity  that  takes  place  in  the  Arts  Centre  and
passionate about the role it plays within our community – together we inspire and enrich lives.

JOB DESCRIPTION

The Box Office Receptionist is a member of the sales and marketing team and contributes to the
success of the venue and achievement of business and service targets through the delivery of
the  highest  possible  service  standards.  The  role  also  supports  the  marketing  department  with
effective  delivery  of  ticketing  services  and  some  marketing  activity.  The  sales,  marketing  and
fundraising  department  consists  of  the:  Sales  and  Marketing  Director;  Box  Office  and  Sales
Manager; Marketing Campaigns Officer; Marketing and Publicity Officer; Head of Development;

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Development  Officer;  salaried  and  casual  Box  Office  Receptionists;  marketing  volunteers  and
freelance specialists.

MAIN DUTIES AND RESPONSIBILITIES:

•    To process counter and telephone bookings for the Centre's events using the computerised box

office system, Spektrix

•  To exceed customer expectations by providing excellent customer service

•  To be responsible for the security of all goods left in the care of the reception desk

•  To encourage an increase in memberships and donations and maintain levels of renewal

•  To process general enquiry telephone calls and act as the main reception to the organisation

•  To deal with general enquiries relating to the Centre's facilities and activities

•  To keep abreast of all new information passed to box office/reception regarding both the artistic

and operational activities of the Centre

•  To assist with new marketing strategies and promotions under the direction of the Box Office &

Sales Manager and as agreed with the Sales & Marketing Director

•  To support the operations team, eg. monitoring the security alarm panel and logging the issue

and return of keys

•  To handle deliveries to the Centre and arrange for their removal to the appropriate department

•  To ensure the reception area is always kept tidy

•  To log the receipt and issue of all lost property left in the care of the reception desk

•  Assist with the management of all school and group bookings

General

•  On  occasion  represent  South  Hill  Park  as  an  ambassador  for  the  organisation  at  press

nights, performances, meetings and events

•  Undertake  any  other  duties as may be reasonably  requested  by  the  Box  Office &  Sales

Manager

•  Attend box office meetings and season briefings and any training sessions as required

•  Follow and adhere to all health and safety procedures and policy

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Person Specification

Essential

Desirable

Education

Skills,
Knowledge
&
Experience

•  A good level of education
•  GCSE Grade C or above, or

equivalent in Maths and English

•  Experience in the service/retail

industry

•  Familiarity with Outlook, Word and

Excel

•  Excellent customer service skills
•  Well organised with good
administration skills

•  Excellent communication skills when
dealing with the public, stakeholders
and industry colleagues

•  Previous experience
using a ticketing
system (especially
Spektrix)

•  Experience in health

and safety

•  Previous experience
working in a theatre
/entertainment
venue

Personal
Qualities

•  A proactive and positive approach to

•

problem solving

Interest in the visual
and performing arts

•  Willing to work flexible hours including

•  A clean driving

licence and own car

evenings, weekends and Bank
Holidays
•  Sales driven
•  Diplomatic, flexible and calm under

pressure

•  Strong focus on delivering
excellent customer service

•  Team player – works well with others
•  Punctual

CONDITIONS OF EMPLOYMENT

Salary:

£12.71 per hour

Normal hours:

20  hours  per  week.  Hours  will  be  allocated  according  to  the  business
needs and will be worked on a flexible shift pattern according to the rota
requirements. Evening, weekend and occasional public and Bank Holiday
working will be required.

Holiday:

29  days  paid  annual  leave  (including  public  and  Bank  Holidays)  –  pro
rata.

Pension:

Enrolment into South Hill Park’s workplace pension scheme.

This post carries a probationary period of 13 weeks, during which time the notice period required
by either party is two weeks. After a satisfactory review, the notice period is increased to one month.

EQUAL OPPORTUNITIES

South  Hill  Park  aims  to  be  an  equal  opportunity  employer  and  is  determined  to  ensure  that  no
applicant or employee receives less favourable treatment on the grounds of gender, age, disability,
religion,  belief,  sexual  orientation,  marital  status,  or  race,  or  is  disadvantaged  by  conditions  or
requirements which cannot be shown to be justifiable.

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TO APPLY:

Please complete the application and equal opportunities monitoring forms and submit by midday
on Tuesday 5 May 2026.

Applications will be reviewed on receipt and interviews offered throughout the application
period. The position may therefore be filled ahead of the closing date.

Send completed applications to:

Jagjit Brar, Office Manager
South Hill Park, Ringmead, Bracknell, RG12 7PA

Or email:

jagjit.brar@southhillpark.org.uk

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