Box Office Manager
HARROGATE (WHITE ROSE) THEATRE TRUST LTD
Harrogate Theatre
Full-time
19th March 2026
Listed today
SPRING 2026 Photo credit: Josh Hawkins HARROGATE THEATRE BOX OFFICE MANAGER 1 Photo credit: Meg Terzza Contents P3 P4 P8 P9 About Harrogate Theatre About the role Person specification How to apply ‘THIS THEATRE IS DOING MORE THAN PUNCHING ABOVE ITS WEIGHT, IT HAS ADOPTED A STRIKING NEW PROFILE.’ —THE STAGE About Harrogate Theatre Harrogate Theatre is a home for stories, music, dance and comedy, where everyone is invited. We present a broad programme of live performance to entertain and intrigue audiences; bringing people together to hear diverse stories and share memorable experiences. At the heart of the organisation is a commitment to nurturing emerging and established talent. We support artist development, offer our resources to local community and amateur theatre groups, and deliver a thriving creative engagement programme. 3 Photo credit: Karl Andre About the role Job Title: Box Office Manager Hours: 37.5 hours per week Tuesday – Saturday Salary: £27,476 Application deadline: Thursday 19th March Interviews: Wednesday 25th March Duties and Responsibilities Reporting to the Head of Sales, the Box Office Manager is responsible for delivering excellent customer service to patrons in person, by phone, or by email. The Box Office Manager motivates the Box Office Assistants to deliver a high standard of customer care and to meet donation and upselling targets. Responsible to: Head of Sales Responsible for: Box Office Assistants 4 Photo credit: Meg Terzza Duties & Responsibilities Box Office • • • • • • • • • • • • Lead a friendly, knowledgeable patron-focused Box Office Assistant team. Model exceptional customer care whilst handling enquiries, queries, complaints and handling special booking requests. Ensure that Box Office rota levels are in line with the business needs to maximise the potential of all areas. Check monthly timesheets & submit Box Office wage input sheets to Finance Department. Hire, train and supervise Box Office Assistants to ensure high quality customer service. Monitor their performance and where necessary offer additional support or take appropriate action. Organise floats and complete end of day banking reports. Support the Box Office Assistants to upsell ticket protection, gift vouchers, membership or merchandise. Be an access champion in the organisation, dedicated to ensuring that the needs of customers with disabilities are met wherever possible. Provide regular customer feedback in weekly staff meetings. In Head of Sales absence put events on sale & liaise with ticket agents. Attend season launch meetings to learn about the artistic programme. Manage schools, youth groups and large group bookings from initial query, securing deposits to hastening balances. 5 Duties & Responsibilities • • • • • • • • • Administrate new Harrogate Youth Theatre members onto Spektrix and hasten those on waiting lists or with outstanding payments. Manage membership subscriptions and renewals. Motivate the Box Office team to achieve stretching donation targets. Provide a warm welcome to visiting artists and guests when they report to Box Office on arrival. Oversee the setting up of the Box Office at the Royal Hall and Harrogate Convention Centre, Wesley Chapel or other community venues wherever required. Monitor the upkeep of the Box Office equipment both on site and in our community venues. Authorise holiday/sick pay for Box Office Assistants. Undertake annual appraisals of the team. Fire Marshall. 6 Duties & Responsibilities General Duties • • • • • • • • • • • • A passion for and commitment to the vision, work and values of the Trust. Commitment to attending regular training and awareness events to develop skills and learn new ways of working. Attend regular staff and department meetings. Consider, and make access adjustments or recommendations in your role wherever possible. Supporting work placements to learn real work skills. Provide advice and support to Associate Artists as required. The environment is everyone’s responsibility. Make environmentally conscious decisions in your day-to-day role and contribute to organisational changes. Maintain confidentiality when dealing with Theatre issues both internally and externally. Represent Harrogate Theatre at internal and external events as appropriate. To be conscious of the work of other departments and the vision and key objectives of Harrogate Theatres. Cover for holiday / illness in department as required. Other duties as reasonably required. 7 Person Specification Essential • • • Excellent interpersonal skills with a wide range of stakeholders. Strong organisational and leadership skills. Ability to work evenings and Sundays when required. • Experience of a customer facing role. • Knowledge of GDPR. • Strong sales skills . • • • Good degree of numeracy. Excellent written and spoken English. Proficient in Microsoft Office. Desirable • • Experience of using Spektrix or equivalent CRM system. Previous experience in a box office role. Please note that this role is primarily based at Harrogate Theatre with occasionally working at Royal Hall, Harrogate Convention Centre or other local community spaces. Due to the nature of the role working from home is not possible. 8 Photo credit: Elvira Zaikova How to apply Application Deadline: Thursday 19th March To apply please complete the Job Application Form and return to the Head of Marketing and Development, either by email to Natalie.rawel@harrogatetheatre.co.uk or by post to Natalie Rawel, Harrogate Theatre, Oxford Street, HG1 1QF. If you would like to discuss this position in more detail please email to arrange an informal chat. You will also need to complete the online Inclusion and Diversity monitoring form (https://tinyurl.com/3jpvuppc). This form is only used to ensure our recruitment process is reaching the widest possible audience. Interview date: Interviews will take place on Wednesday 25th March at Harrogate Theatre. Position starts May 2026. If we can support your application by offering an alternative format, please do let us know. Likewise, we want to ensure interviews are as accessible as possible, so please do let us know in your application if there is anything we can do to support this. 9