Box Office Assistant

PART OF TRINITY LABAN CONSERVATOIRE OF MUSIC & DANCE

23 Lee Road, London SE3 9RQ
020 8318 9758
recruitment@blackheathhalls.com

Events Based
Box Office Assistant
Recruitment Pack

Blackheath Halls Opera:

Venus and Adonis 2021

© Lidia Crisafulli

PART OF TRINITY LABAN CONSERVATOIRE OF MUSIC & DANCE

Box Office Assistant: Events Based

23 Lee Road, London SE3 9RQ
020 8318 9758
recruitment@blackheathhalls.com

Blackheath Halls is looking for an enthusiastic Box Office Assistant to join our friendly and
committed team, in delivering an efficient, effective and welcoming events based box office
service for Blackheath Halls’ and Trinity Laban’s users.

If you would like to apply, please complete the application form (available here) and equality and
diversity monitoring form (available here).

We positively encourage applications from interested and qualified applicants regardless of sex,
race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status,
or pregnancy and maternity. Whilst we are very aware this is not the case at the moment, our
ambition is for our staff team to reflect the diversity of our local boroughs of Greenwich and
Lewisham.

If you require this document in a different format, or have any access requirements
in order to be able to apply or interview for this role, please contact Hannah
Benton at h.benton@blackheathhalls.com or on 020 8318 9758.

Please also contact Hannah if you would like to have an
informal conversation about the role before submitting an
application.

Thank you for your interest in this position, and we very
much hope you will consider joining our team.

Great Hall: Blackheath Halls Opera Candide 2022

© Lidia Crisafulli

The Hearn Recital Room: Wihan Quartet 2022

© Ernie Savarese

A registered charity, we
are able to offer this range
of activity through income
from tickets, hires and our
in-house bar, along with
support from various Trusts
and Foundations, and over
300 generous members
of our newly-revitalised
Friends and Patrons
scheme.

Blackheath Halls

Blackheath Halls is an
outstanding centre for music
and the performing arts in
south east London, presenting
a year-round programme
of events including music,
comedy, talks and literary
events, and children’s theatre.
Our renowned community
engagement programme
includes the annual Blackheath
Halls Opera, Musical Theatre
courses, an orchestra, gospel
and classical choirs, and
Blackheath Halls Youth Choir,
with gifted young people from
our local boroughs.

Blackheath Halls is a wholly
owned subsidiary of Trinity
Laban Conservatoire of Music
and Dance, and provides the
Music Faculty with its regular
base for large-scale rehearsals
and performances. We also
offer a popular venue for
recordings and rehearsals
by major London orchestras
and ensembles, as well as for
a range of commercial hires
and social events in our two
performance spaces, The Great
Hall and The Hearn Recital
Room.

Over the past year Blackheath
Halls’ programme consisted of
1,036 different performances,
rehearsals and other activities,
attended by 48,765 people. A
further 33,651 people engaged
with online activities and
resources.

Christopher Stark and Blackheath Halls Orchestra: Candide 2022

© Lidia Crisafulli

The Smartest Giant In Town 2022 © Ernie Savarese

Blackheath Halls Youth Choir Christmas 2021 © Lidia Crisafulli

Blackheath Halls is the main concert and rehearsal venue for

Trinity Laban Conservatoire of Music and Dance students.

Big Smoke Brass UK © James Keates jk-photography

Trinity Laban Symphony Orchestra © Trinity Laban

Job Description

Box Office Assistant (events based)

Post
Operations Manager
Line Manager
Also Reports to  Box Office Administrator, Duty Manager

Head of Customer Services and Events (Laban)

Contract

Position offered on a rota with other staff subject to events and availability.

Minimum call of 3 hours applies

Hours

Hours as required on a shift basis. Our ideal candidate(s) must be

available to work on weekday evenings and weekends. Some weekday

daytime work may also be available. You will be required to cover box office

at Blackheath Halls, Laban and occasionally at other external sites

Salary

£12.21 plus £1.47 per hour holiday contribution (ie £13.68 per hour)

Overall Purpose of the Job
To act as a first point of contact to all general enquiries from customers and visitors to
Blackheath Halls and Laban Theatre in person, via phone and emails. To sell tickets in person
and via telephone, and support customers making online bookings, via the box office system
(Spektrix).

Main Duties and Responsibilities

Ticketing Sales and Memberships

To sell tickets using the venue’s computerised booking system to the public in person and
on the telephone at Blackheath Halls, the Laban Theatre or occasional other venues, and
to assist with enquiries about online bookings

To handle all ticketing requirements, including overseeing guest lists and complimentary
tickets, and liaising with external ticket agencies (where appropriate)

To maximise sales by cross-selling and up-selling performances where possible

To promote and share accurate information about Blackheath Halls’ Friends and Patrons
scheme and to highlight the benefits of the scheme with customers wherever appropriate

To process membership subscriptions/renewals through the box office system, as well as
general event bookings for members

Customer Service

To take a proactive interest in Blackheath Halls’ and Trinity Laban’s performances,
programmes, services and facilities, communicating this effectively with the public

To act as an initial point of contact for all enquiries concerning the activities of Blackheath
Halls, ensuring that members of the public are assisted in a welcoming and courteous
manner, demonstrating a high level of customer service at all times

To correctly verify customer membership information when presented and deliver
exceptional customer service to enhance member satisfaction and retention

To be knowledgeable about Blackheath Halls’ access arrangements, ensuring customers
with disabilities have positive interactions, and have specific access requirements met
wherever possible

To ensure the organisation captures and processes customer information in accordance
within the provisions of the Data Protection Act, GDPR regulations and Blackheath Halls’
Data Protection Policies

General

To ensure the Box Office area is kept tidy and well-presented at all times

To adhere to all Blackheath Halls’ policies and procedures, including but not limited to
those related to  Health and Safety, Safeguarding, Data Protection and Equality, Diversity
and Inclusion

To carry out any other responsibilities as may be reasonably required by the Box Office
Administrator, the Operations Manager, Marketing Managers or the Director of Blackheath
Halls

Criteria

Experience

Essential Desirable

Excellent administrative and organisational skills, with strong attention to
detail and a high level of accuracy
Competency with IT

Experience of using Spektrix box office system (or similar)

Experience of working in a cultural organisation or venue, particularly in a
customer-focused capacity

Skills

Excellent communication and interpersonal skills, with the ability to
communicate effectively with people of all ages and backgrounds
Excellent customer service skills, with a proactive and confident approach
to welcoming and assisting with enquiries/bookings

A problem solving and “can do” attitude

Good numerical skills and cash handling ability

A good understanding of basic health and safety issues

Personal Qualities

Enthusiasm for the arts and cultural and community events, particularly
those of Blackheath Halls and Trinity Laban

Enjoys working in fast moving and changing environment

Able to work both independently and collaboratively

Summary of Terms and Conditions of Employment

Contract

Position offered on a rota with other staff subject to events and availability.

Minimum call of 3 hours applies

Hours

Hours as required on a shift basis. Our ideal candidate(s) must be

available to work on weekday evenings and weekends. Some weekday

daytime work may also be available

Salary

£12.21 plus £1.47 per hour holiday contribution (ie £13.68 per hour) Salaries

are paid on the 25th of the month into bank or building society accounts

Location

You will be required to cover box office at Blackheath Halls, Laban and

Annual Leave
Dress

occasionally at other external sites

Holiday pay contribution included within pay

T-shirt, supplied by Blackheath Halls; Black trousers; Black shoes. Individuals

may wear a long-sleeved plain black top underneath the t-shirt in cold

weather

Event Tickets

Complimentary tickets for most events at Blackheath Halls, subject to

availability

Pension Scheme   Access to a NEST pension scheme
Car Parking

A limited number of parking spaces are available, subject to availability

Applicants must be eligible to work legally in the UK. If you do not have the necessary

permissions to do so, unfortunately we are unable to consider your application.

Blackheath Presents with SongEasel

Winterreise: Francesca Chiejina & Jocelyn Freeman © Nick Rutter

Blackheath Halls Opera

2021: Venus and Adonis

© Lidia Crisafulli

2018: Dido and Aeneas

© Robert Workman

2017: Der Freischutz

© Robert Workman

Equality and
Diversity

Blackheath Halls is working

hard to meet the aims and

commitments set out in its

Equality and Diversity Policy,

including trying to ensure that

everyone who applies to work

with us receives fair treatment.

In order to help us achieve this

aim, we kindly request that you

complete a monitoring form.

We understand that some

applicants will be hesitant to

provide the details requested.

Please be aware that any

information you provide will

not form part of the recruitment

process. The information will be

treated as strictly confidential

and only used to monitor the

fairness of our recruitment and

selection procedures.

Although you do not have

to complete the form, by
completing as much of the

information as you feel able to,

you will be helping us to ensure

that all applicants receive fair

treatment when applying for

jobs with us.

Equality and Diversity
monitoring form available here

Taiko Meantime: Resonance Tour 2018

© Adam Kang Photography

PART OF TRINITY LABAN CONSERVATOIRE OF MUSIC & DANCE
23 Lee Road, London SE3 9RQ
020 8318 9758
recruitment@blackheathhalls.com