Box Office and Customer Service Assistant

To deliver excellent customer service to audiences and ticket buyers in the lead up to and during their Tattoo experience.

• Job type
• Seasonal

• Location
• 1-3 Cockburn Street and Satellite Venue in Edinburgh City Centre

• Reports to
• Box Office Executives

• Salary
• £13.45 per hour

Training:

• Secutix Training
• Pre-Event All Staff Brief
• Action Counters Terrorism Training

Duration:

This is a temporary position from 2 June 2026 to 29 August 2026 (with the possibility of an extension depending on our business needs and your availability).

You will work a minimum of 25 hours, usually between 11:30- 16:30 Monday to Friday until 5 August. From 6 August, you will work a minimum of 39 hours per week, 11:30-22:00 Monday to Saturday. Hours from 6 August will be allocated on a rota basis.

In addition, there will be one evening of mandatory training which will take place in July and attendance at the Preview Performance on Thursday 6 August at 21:30.

Job Purpose Summary:

To deliver excellent customer service to audiences and ticket buyers in the lead up to and during their Tattoo experience.

Key Duties:

As a first-class ambassador for The Royal Edinburgh Military Tattoo, you will be required to:

• Provide excellent customer service and communication through our Box Office by email, telephone and face to face with members of the public and travel trade from around the world.
• Assist in the processing of orders for Tattoo tickets, hospitality packages, memberships and merchandise.
• Carry out administrative ticket sales tasks, including data logging.
• Help customers with online bookings, accessing their mobile tickets, offering their tickets for resale and other ticketing enquiries.
• Prepare and despatch Tattoo tickets and passes.
• Aid customers with queries at the Tattoo venue.

Essential Criteria:

• Previous experience of, and a genuine desire to work in a customer service environment.
• Welcoming and friendly.
• Hardworking and reliable with a flexible approach.
• Strong problem-solving and communication skills.
• Excellent administrative and IT skills including use of Microsoft Office.
• Attention to detail and the ability to follow procedures.
• Can work under pressure both as part of a team and without supervision.

Desirable Criteria:

• A second language would be advantageous but not essential.

Deadline for applications: Sunday 29 March 2026