Boating Lake Assistant

        Boating Lake Assistant
        Fixed Term, Full Time

A L E X A N D R A PA L AC E , A L E X A N D R A PA L AC E WAY, LO N D O N , N 2 2 7AY • 02 0 8 36 5 2121 •
ALEXANDRAPALACE.COM
A L E X A N D R A  PA R K A N D PA L AC E C H A R ITA B L E TRU S T I S A R EG I S T E R E D C H A R IT Y  • C H A R IT Y REG I S
TR ATI O N N U M B E R: 2 819 91

ABOUT ALEXANDRA PARK AND PALACE

Affectionately known as “The People’s Palace’, Alexandra
Palace is one of London’s most iconic destinations. For
over 150 years, it has stood as a beacon of creativity,
community and culture—home to world-first innovations,
unforgettable entertainment and open access to green
space across 196 acres of parkland in North London.

ROLE DESCRIPTION

The Boating Lake Assistant will support the day-to-day operations of the boating lake,
delivering a welcoming, safe and enjoyable experience for all visitors.

This fun and varied position where you will be providing excellent customer service and
monitoring the lake for safety.

The ideal candidate will have experience of working
in a leisure environment ideally open water /
swimming pool, with a willingness to undertake
water safety or Lifeguard training.

This is a full-time, fixed term position on a 2-week
roster pattern working every other weekend. The
contract is fixed term from appointment to 30
September 2026.

SALARY

The salary is £14.80 per hour (London Living Wage)

HOW TO APPLY

To apply for the role of Boating Lake Assistant please send your CV and cover letter outlining
how you meet the requirements of the role to recruitment@alexandrapalace.com,

The closing date for applications is 12pm Wednesday 6 May 2026

Interviews are expected to be held on Monday 18 and Tuesday 19 May. Please state in your
application if you are unavailable on this date.

Unfortunately, due to the volume of applications we are unable to provide feedback to those not
shortlisted for interview

We are committed to providing equality of opportunity and encourage job applications from
people of all backgrounds. We strive to build a diverse and inclusive workforce that is
representative of our community and helps us to deliver more for our visitors. We particularly
encourage applications from candidates from ethnic minority backgrounds and candidates with

2

disabilities.

Job Title

 Boating Lake Assistant

Contract

 Fixed term to end of September 2026

Job Purpose

Key Internal
Relationships

Key Duties and
Responsibilities

To support with the smooth running of the boating lake operation in
Alexandra Palace Park providing a friendly and approachable customer
service.
 Boating Lake Cafe staff (Catering)
 Ice Rink staff

1.  Provide excellent customer service by greeting guests, managing
bookings, taking payments and providing information about
equipment.

2.  Deliver safety briefings, issue life jackets and ensure all customers
understand the rules of the lake upholding health and safety
standards.

3.  Prepare boats (rowing boats and pedalos) conducting safety

checks, cleaning and basic maintenance so that equipment stays in
good working order throughout the season

4.  Assist with boat launches and dockings, guiding customers on and

off the water, and monitor the lake for safety.

5.  Establish a clean and tidy working environment maintaining high

standards of presentation throughout the site including picking up
litter, tidying site areas, cleaning tables and emptying waste bins

6.  Support the wider team in other Leisure areas i.e. ice rink on an as

and when needed basis. May include but not limited to assisting in
skate hire, helping on reception desks, and preparing the site for
private hires

ESSENTIAL

DESIRABLE

EDUCATION / QUALIFICATIONS

Educated to GSCE level or
equivalent with level 4-9 (grades A-
C) in English and Maths

Applicants must be 18 or over due
to the nature of the work and shift patterns

Able to speak English to a level that enables
you to complete your job effectively

    First Aid at Work qualification

DBS check (this will be arranged and paid
for by Alexandra Palace prior to start
of any employment)

OWL (open water lifeguard) qualification

EXPERIENCE

Experience of working directly with

Experience of working in a Leisure
environment ideally open water /

3

customers

swimming pool

Experience answering customer queries
and assisting with complaints and questions

Experience working in a box office with a
ticketing system e.g. Spektrix

Awareness of Alexandra Park and Palace
operations and events

Awareness of health and safety processes
and procedures

SKILLS / KNOWLEDGE

Ability to swim

Willingness to undertake Lifeguard training

Strong communications skills with the ability
to approach customers and help

Reliable and punctual

Customer focussed

Team player

Positive outlook with a can-do attitude

Available to work a flexible shift pattern
including weekends and evenings depending
on Leisure operations

DBS check

As part of our commitment to ensure a safe environment, we require all staff who may in the context
of their role work closely with children and young people and adults at risk to complete an
Enhanced (without barred list) Disclosure and Barring Service check which will be reviewed
every three years. This role requires an enhanced criminal records check from the Disclosure
and Barring Service which we consider to be satisfactory.

CUSTOMER SERVICE STANDARDS

GENERAL OBLIGATIONS

i.  Health and Safety

4

All employees have a legal duty to ensure the health and safety of people at work and members of
the public on site in accordance with H&S legislation and AP policy.

ii.  Equality and Diversity

Alexandra Palace is committed to the fair treatment of all our staff.  We are committed to giving
equal access to recruitment and selection, promotion and career development, training, pay and
benefits.

We will provide reasonable support to disabled applicants throughout the recruitment process. If
you feel that you need any additional support or reasonable adjustments to take part in the
interview process, please contact the HR team

iii.  Safeguarding

Demonstrate commitment to safeguarding of children, young people, and adults at risk.

iv.  GDPR

To handle personal data in accordance with the organisation’s data protection policy and to
record all processing activities in the organisation’s data register where appropriate.

v.  Sustainability

We are committed to a Sustainability strategy and policy, working towards finding new,
innovative, and economical ways to stay green

VALUES AND BEHAVIOURS

1.  We are Collaborative
2.  We are Bold
3.  We are Open and Genuine
4.  We are Passionate and Fun
5.  We are Resourceful

The Core Competency Framework
Each competency has an overall description. It is then broken down by level into “We will” and
“We won’t” indicators. This role is a level 1 (of 4) and therefore should be demonstrating
behaviours at level 1

1.  We are COLLABORATIVE

“We work as one team, sharing ideas, knowledge and insight to achieve our common purpose”

We Will

l

team

  •  Work together collaboratively- acting as one
1
e
v
e
L

•  Communicate with colleagues and other
teams - building relationships, sharing
information and reducing silos

•  Attend and actively participate in team

meetings

•  Look for frequent opportunities to socially

interact across the organisation

•  Ask for help more often
•  Pro-actively offer help if a team member is

struggling

We Won’t
•  Wait to be asked for help or leave people to

struggle
•  Work in silos
•  Make decisions without consulting each

other

•  Withhold information from others
•  Be silent and uncommunicative
•  Hold back because of lack of time or interest
•
•  Act divisively

Ignore the phone or customers

2.  We are BOLD

“We are bold and we embrace change – we constantly look for new opportunities and innovative ways of
doing things”

5

We Will

l

  •  Bring creative ideas to work, share them with
1
e
v
e
L

others and influence to make them happen
•  Be adaptable and open minded - listen to new

ideas and try new things

•  Demonstrate a passion for learning put self
forward to be trained and to train others
•  Be more vigilant in spotting the things which

could be better

•  Admit when a mistake has been made or

could have been done better

We Won’t
•  Resist change and new ways of doing things
•  Be afraid to try new things
•  Be defensive when constructive criticism is

offered

•  Make the same mistakes
•  Hold back ideas
•  Blame others if new things go wrong
•  Dismiss or shut down ideas without

suggesting alternatives or looking at ways to
make it work

•  Welcome change as a way to learn and grow

•  See setbacks as failure

3.  We are OPEN AND GENUINE

“We are inclusive and diverse - welcoming all through our doors. We are genuine - we do what we say we
will and do it in a way that is in line with our values.”

We Will

We Won’t

l

  •  Treat people with respect, irrespective of
1
e
v
e
L

their opinions, beliefs or background

•  Demonstrate good manners with everyone
•  Listen to others and value their opinions
•  Take time to get to know other individuals
and teams, who they are, what they do and
how we can help

•  Discuss things in person and not rely on email
•  Be more culturally aware and understanding

of difference

•  Work sensitively and collaboratively with all
•  Meet commitments and keep promises -
follow up on enquiries or requests for
information promised
•  Confront difficult situations

•  Disrespect colleagues or customers
•  Single out, exclude or discriminate against
people because they are different to me or
for any other reason

•  Dismiss the views of others because their

opinion and perspective is different to ours
•  Criticise colleagues in front of others or the

public

•  Take sides when hearing different opinions
•  Bring personal problems into work on a

regular basis

•  Talk or gossip about others
•  Talk the organisation down inside or out
•  Fail to deliver on what we have promised

4.  We are PASSIONATE & FUN

“Our job is to put smiles on people’s faces, by being engaged and passionate about all that we do. We
deliver our purpose with fun and enjoyment”

1

l

e
v
e
L

We Will
•  Demonstrate enthusiasm and excitement in

the delivery of our roles

•  Express passion, energy and fun with

colleagues and customers

•  Focus on quality – completing work on time

and accurately

•  Take visible pride in our work every day
•  Be self- motivated and stay positive even
when sometimes it is hard to do so
•  Deliver the best experience for our

customers

•  Look for opportunities to bring fun to work

We Won’t

•  Create a negative atmosphere
•  Demonstrate a can’t do attitude
•  Allow the negativity of others to affect me
•  Take things to heart
•  Take a careless attitude to the quality of our

work

•  Say “I don’t know” – I will go and find out
•  Say “It’s NOT my job”

5.  We are RESOURCEFUL

“We use what we have creatively to get the best results possible, solving problems and overcoming
difficulties”

We Will

We Won’t

6

1

l

e
v
e
L

•  Be determined to deliver making best use of

•  Bring problems without thinking of possible

the resources we have

solutions or suggestions

•  Say yes more often and then work out how

•  Abandon problems hoping someone else will

to do it with what we have

solve them

•  Say “Yes” if I know I can’t do something
•  Use budget as an excuse not to do things
•  Be wasteful of time, resources, energy and

equipment

•  Use initiative to solve problems – seeing
every problem as a challenge and an
opportunity to grow

•  Minimise wastage and recycle more
•  Look after resources as if they are personal

belonging s- keeping them tidy and
maintained

•  Make suggestions on how to make things

more efficient or reduce cost

•  Take accountability and show a “can-do”

attitude

7