Bar Steward/FOH Usher Supervisor Job Description

Job Objectives:

We are looking for a Bar Steward/FOH Usher who is sympathetic to the needs of an amateur theatre company with the drive to provide consistently friendly and efficient customer service, creating a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting new customers.

In addition, as a member of the Front of House team, you will be responsible for the maintenance, cleanliness, and compliance of the bars and public areas.

Essential Qualities

● Proven ability to provide a consistently high level of customer service

● Proven experience in working in an arts venue

● Constant vigilance

● Enjoy working with the public

● Excellent time keeping

● Taking responsibility for your role

● To work well under pressure and time constraints

● Good spoken English

● Work well as part of a team

● Ability to work evenings and weekends

Skills

● Accuracy and professionalism

● Being observant and practical

● Communication and listening

● Discretion and honesty

● Flexibility and diplomacy

● Handling drunk/difficult clients

● Having a sense of humour

● Good numeracy and experience of cash handling

● Organisation and preparation

Preferable Qualities

● Experience in hospitality

● Interest in theatre

Duties & Responsibilities

To deal politely and efficiently with members of the public at all times, and maintain high standards of customer service at all times

Serve and present beverages, quickly and efficiently in a warm and friendly manner

● Check tickets and supervise an audience during a show

Organise and help with all events

● Keep up to date with current promotions and new products and make customers aware of offers on our drink range, upselling to customers as appropriate

Take card and cash payments and give change as required and ensure the accuracy of each transaction

Liaise with the Duty Manager on the provision of floats, change, stock, till readings, renewal of till rolls etc.

Maintain the cleanliness of the bars, front of house areas, tables and chairs, toilets, serving counters, glasses, and stock cupboards at all times, using the appropriate cleaning materials

Set up interval drink orders

Monitor stock levels, requirements, and rotation

● Check and stock up the bars in liaison with the Duty Manager

● Maintain a clean and tidy stock cupboards, and to rotate stock on shelves and in the bar fridges

● Empty all waste bins and put recyclables in the correct bins

● Always adhere to all company policies and procedures and licensing laws

Be involved and contribute at team meetings

● Carry out instructions as given by the management team

● Train new volunteer/paid staff as required

Be familiar with and adhere to all Health & Safety policies and procedures, including Fire Evacuation Policies

● Comply with company uniform standards at all times when customer facing

● Vacuum and clean the auditorium at the end of each use.

Undertake beer line cleaning as required

Undertake regular deep cleaning as required

Undertake monthly stock checks as required

Undertake any duties that may reasonably be requested by the Theatre Management

This job description is to be used in conjunction with the Staff handbook.

REPORTS TO: Front of House Supervisor & Duty Manager

HOURS: 0 hours per week (casual)

Proposed Rate: £11.44 per hour