Head Office

Bank Bookings Administrator

Bookings Administrator

Nuffield Health Highgate Hospital | Administration | Bank |working pattern to be arranged days are Monday to Friday.

Highgate Hospital currently have an opportunity for a Bookings Administrator in our Enquiry/Admin department. You will have confident IT skills and strong organisation skills and will be capable of clinic planning, change and overall clinic management. You will have confident communication skills at all levels, as you will work closely with our Consultants to ensure their clinics are fully booked and run smoothly. When talking to patients you will be able to explain sensitive or complicated information in a way that is clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration. Full training will be given with our bespoke APAS system.

As our Bookings Administrator you will:

• The provision of professional patient and consultant liaisons
• Appointment bookings and changes
• Co-ordination of room /consultant availability
• Consultant/GP partnerships
• Create, alter or cancel clinics as required to support business needs

To succeed as a Bookings Administrator, you will need:

• To champion the customer experience in the hospital and work with colleagues to deliver a strong customer focused mind-set to bring the best of Nuffield Health to every customer
• To handle all enquires, or queries raised efficiently and effectively, escalating appropriately where necessary
• Excellent organisational and IT skills
• Ability to use initiative and attention to detail

Benefits

We want you to love coming to work and feel healthy, happy and valued. Our benefits package includes holiday pay in line with the Working Time Directive, access to our pension scheme, and discounted Nuffield Health gym membership at £35 per month.

Bank roles offer flexibility, with ad-hoc shifts to suit both service needs and your availability.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

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It starts with you.

Rewards & Benefits

Helping you be and feel your best.

Annual Leave

25 days + Bank Holidays, increasing to 27 days after 5 years and to 30 days after 10 years of service.

Nuffield Health Healthcare Plan

Membership is free for employees and you can add partner and dependants at your own cost.

*eligibility criteria applies.

Financial Wellbeing

A range of employee benefits through a Financial Wellbeing provider – including affordable loans repaid through salary, access to your pay when you need it, simple savings, a government Help to Save scheme and money insights.

Cycle to Work Scheme

Save money, get fit and reduce your carbon footprint by taking advantage of this tax-efficient scheme to get a new bike.

Gym Membership

Free membership to any Nuffield Health gym, plus discounted memberships for family members.

Online GP

Discounted access to secure video and telephone GP consultations and a suite of healthcare management tools, provided by digital healthcare company Doctor Care Anywhere.

Relevant Stories

Sharing memorable experiences.

Hints & Tips

Help with your application.

Once you’ve found the right role for you, you can apply online. All you need to do at this stage is submit your CV, a covering email, and a few personal details.

Our recruitment team screens all of the applications we receive. So, if they see that you’ve got the right sort of skills and experience needed for the role, your details will be passed on to the relevant hiring manager. Then, if you fit all the criteria at this stage, you’ll be invited to take part in a video, telephone or face-to-face interview.

CV

Think about the skills and qualities asked for in the job description and show how you’ve applied those same skills and qualities in other roles. Focus on the things that will make us want to see more of you.

Covering email

Your CV will contain details about why you’d be a good fit for the role, but it’s well worth adding a short, snappy paragraph pulling out the two or three most compelling reasons as to why you’d be perfect for the job in your covering email..

Video interview

The video interview lasts 15-20 minutes if you get to this stage. On the day, look the part, be aware of your surroundings and practice your answers to feel prepared. Most of all, relax and be yourself.

DBS Checks

Some of our roles require a DBS check and they are processed through the Disclosure and Barring Service (DBS) as part of the recruitment process. These checks are to assist employers in making safer recruitment decisions. However, a check is just one part of robust recruitment practice.

Documents

You could be asked to provide proof of vaccinations as part of our Occupational Health pre-employment screening. We know it can be time consuming to get this information if you don’t already have it to hand, so we encourage you to start preparing this information to avoid any delays to the onboarding process.

Your current studies

If you are currently undertaking any strudies, education or apprenticeships, its worth noting there are some training provider we're not partnered with, and therefore potentially unable to support your continued learning. Ensure you share this at interview and for queries contact psc@nuffieldhealth.com

Feedback on applications

Due to the volume of applications we receive we are unable to provide individual feedback from an inital application.