Title: Awaab Works Coordinator

Hull, East Riding of Yorks, GB, HU2 8DT

Awaab Works Coordinator

 

Hull

 

£30,130 - £31,716 per year

 

40 hours per week, Monday to Friday

We have an exciting opportunity for multiple Awaab Works Coordinators to join our team based in Hull. For this role you will be expected to coordinate, improve and maintain a first-class service for our customers who fall under Awaab’s Law, while monitoring effective and efficient administrative systems to support the delivery of services in accordance with Group objectives, policies, procedures, and relevant regulations

The role sits within Sanctuary Housing Services which manages homes across England, providing general

rented housing, housing for older people, market rent properties, shared ownership and home ownership

accommodation.

The role of Awaab Works Coordinator will include:

• Undertake responsive and proactive call handling in accordance with operating procedures whilst maintaining the needs and protection of vulnerable customers and promoting a positive and professional image of service
• Provide a responsive individual repair service for our Awaabs customers. Identify possible trigger points when speaking with vulnerable customers to ensure we are able to signpost to help with individual needs. Continually maintain an awareness of the needs and protection of our Awaabs customers
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with Awaab Law specifications. Demonstrating effective communication to internal and external stakeholders
• Develop and implement effective systems and processes that enable the accurate recording of computerised records ensuring compliance with Group policies and procedures resulting in an effective service for all stakeholders.

 

Skills and experiences:

• Proven experience of administration relating to customer service and complaints
• NVQ2 in Customer Service or Business Administration (or similar)
• Experience in adapting call handling approach in order to support vulnerable customers
• Proven experience analysing and diagnosing problems and implementing effective solutions
• Knowledge of relevant legislation, safeguarding policies and procedures

 

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

 

Our Benefits    

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme

• Role salary is £30,130 per annum (rising to £31,716 per annum after 12 months, subject to satisfactory performance)

 

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 16 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk

 

 

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -   www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.