Autism Family Administrator

JOB DESCRIPTION

Job Title:
Reports To:
Contract Type:
Working Hours:   9.00am to 4.00pm, Monday to Friday (with occasional out of

Autism Family Administrator
Line Manager and CEO
Permanent, ideally full time, 52 week contract

Salary:
for part time hours)

hours work to support monthly social groups)
£23,514.40 - £25,261.00 dependent upon experience (pro rata

CONTEXT: The Toby Henderson Trust is a registered charity and company limited by
guarantee who provide a range of support services to autistic children, young people
and adults (and those who have a suspected autistic diagnosis.)

We also offer private autism assessments for children, young people and adults and
are  commissioned  by  ICB’s  and  CNTW  to  provide  both  pre  diagnostic  support and
post  diagnostic  support  services.  Alongside  this,  we  remain  invested  in  offering  a
wealth of specialist direct charitable services both to individuals and to their families.

TTHT prides itself on being a people-focused charity, built on the ethos of providing
understanding,  empathy  and  guidance.  We  extend  this  same  ethos  to  our  work
colleagues and as part of your role you need to embody these skills and behaviours
and model them for other colleagues.  We encourage empathy, strong communication,
teamwork and adaptability in everything we do.

 Due to the nature of this role, the job holder will spend the majority of their time at
Toby House, but on occasion you may also be required to go to outreach locations in
the Newcastle / Gateshead area and the Autism Hub in South Shields. Hybrid / home
working  may  also  be  required  to  meet  the  needs  of  the  business  and  physical
constraints of space / capacity and confidentiality.

Job Purpose:

To provide a range of specialist administration support to our pre and post diagnostic
services  for  families  of  children  and  young  people  either  with  suspected  autism
diagnosis or a confirmed diagnosis. It is also envisaged that this role may develop and
extend  into  some  direct  work  with  the  families  and  possibly  the  young  people
themselves.

Job Description, Duties and Responsibilites:
 (in no particular order)

•  Receive  referrals and  action  accordingly  -  Create  notes  for each  family  that  are
accessing  the  service,  ensuring  notes  are  kept  up  to  date  and  include  all
correspondence and actions – as above – as directed by the specialist team(s).
Make family appointments where directed and appropriate.

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•  Keep the check-in and data lists up to date.
•  Keep all records and files up to date.
•  Print and post relevant resources to families if required, as directed and required

by the specialist support team (s)

•  Organise and manage personal work diary.
•  Provide colleague cover where necessary (across both sites if needed)
•  Contribute to support groups either face to face at Toby House, the Autism Hub or

at outreach sites in Newcastle / Gateshead.
•  Research, update and create new resources.
•  Stay up to date with local offers and services available to signpost and inform.
•  Manage Zoom account and send out Zoom link appointments.
•  Liaise and connect with other service providers and professionals.
•  Attend  local  and  relevant  webinars,  presentations  and  meetings  for  sharing

practice and information amongst professionals.

•  To work independently and as part of a team.
•  Attend  and  engage  with  relevant  courses,  webinars,  workshops  and  training  for

CPD (Continued Professional Development).

•  Source  a  comprehensive  range  of  information  for  distribution  to  families  from
partner organisations both locally and nationally, up to date information regarding
autism-specific  social  activities,  research,  new  interventions,  therapies  and
developments.

•  Signpost families to additional support through various organisations, particularly
those which offer support with entitlements as well as providing information about
Special Educational Needs and Disabilities (SEND).

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PERSON SPECIFICATION

Education:

•  Educated to degree level (no specific discipline) or equivalent in-depth autism and

administration experience.

Essential experience:

•  Autism experience (either by profession or lived in experience)
•  A proven track record in the field of administration
•  Experience of data input / recording within a health environment, monitoring and

evaluation methods and procedures and data collection

•  This is a very varied role and the ability to embrace a diversity of tasks (sometimes

simultaneously) is essential
•  A high level of computer literacy
•  Sound practical judgement
•  An inquisitive, yet analytical mind
•  Sound problem solving skills

Desirable experience:

•  Experience of working with EMIS Health (UK medical software) and / or System

One.

•  An autism specific qualification.
•  Experience  and  knowledge  of  a  broad  range  of  autism  specific  approaches  to

learning, development of communication and behaviour management
•  Experience of working with large project partners and professional bodies.
•  Knowledge of the local offers regionally

Skills and Abilities:

Amongst many other valuable attributes we would welcome :

•  An understanding of the effective use of social media.
•  Excellent communication skills both verbal and written.
•  Excellent team player.
•  An approachable and friendly manner

Other Requirements:

Full, clean driving licence.

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